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Revenue (Tables)

12 Months Ended

Dec. 31, 2020

Revenue from Contract with Customer [Abstract]

Schedule of Disaggregation of Revenue

The Company disaggregates revenue from contracts with customers into the nature of the products and services and geographical regions. The Company’s geographic regions are the Americas, Europe, the Middle East and Africa (“EMEA”), and Asia Pacific (“APAC”). The majority of the Company’s revenue is from the Technology, Media and Telecom (collectively, “TMT”) sector.

			Twelve Months Ended December 31, 2020																								Twelve Months Ended December 31, 2019
			Cloud						Digital						Messaging						Total						Cloud						Digital						Messaging						Total
Geography
Americas			$	155,287					$	45,893					$	27,459					$	228,639					$	155,076					$	46,765		*			$	30,342					$	232,183
APAC			—						4,502						31,310						35,812						—						3,658						45,403						49,061
EMEA			6,888						5,687						14,644						27,219						7,620						3,379						16,506						27,505
Total			$	162,175					$	56,082					$	73,413					$	291,670					$	162,696					$	53,802					$	92,251					$	308,749
Service Line
Professional Services			$	18,391					$	13,512					$	16,741					$	48,644					$	14,939					$	16,576					$	30,923					$	62,438
Transaction Services			5,651						7,396						—						13,047						5,606						6,690						—						12,296
Subscription Services			138,133						32,831						43,873						214,837						141,941						27,577			*			37,785						207,303
License			—						2,343						12,799						15,142						210						2,959						23,543						26,712
Total			$	162,175					$	56,082					$	73,413					$	291,670					$	162,696					$	53,802					$	92,251					$	308,749

________________________________

*     In 2019, changes to the STIN business led the Company to conclude that its collection of certain STIN receivables is no longer probable. The Company has updated its collectability assessment in accordance with ASC 842 and concluded that a contingency reserve is required, which included a reduction of digital revenue in America in the amount $26.0 million. For further details, see 7. Investments in Affiliates and Related Transactions of the Notes to Consolidated Financial Statements of this Form 10-K.

Schedule of Significant Changes in the Contract Liabilities Balance

Significant changes in the contract liabilities balance (current and noncurrent) during the period are as follows (in thousands):

						Contract Liabilities*
Balance - January 1, 2020						$	87,799
Revenue recognized in the period						(249,465)
Amounts billed but not recognized as revenue						207,280
Balance - December 31, 2020						$	45,614

________________________________

*    Comprised of Deferred Revenue

X

- Definition

Tabular disclosure of receivable, contract asset, and contract liability from contract with customer. Includes, but is not limited to, change in contract asset and contract liability.

+ References

Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 606
-SubTopic 10
-Section 50
-Paragraph 10
-URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130551-203045

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- Definition

Tabular disclosure of disaggregation of revenue into categories depicting how nature, amount, timing, and uncertainty of revenue and cash flows are affected by economic factor.

+ References

Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 606
-SubTopic 10
-Section 50
-Paragraph 5
-URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130545-203045

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