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CONSOLIDATED STATEMENTS OF CASH FLOWS - USD ($)
$ in Thousands
 12 Months Ended
Dec. 31, 2020
Dec. 31, 2019
Dec. 31, 2018
Operating activities:      
Net loss continuing operations $ (10,358) $ (103,467) $ (245,280)
Gain (loss) on Sale of discontinued operations, net of tax 0 0 18,288
Adjustments to reconcile net loss to net cash used in operating activities:      
Depreciation and amortization 42,672 77,037 97,092
Goodwill impairment 0 0 9,100
Impairment of long-lived assets and capitalized software 1,013 0 11,462
Change in fair value of financial instruments 0 (163) (3,849)
Amortization of debt issuance costs 0 285 1,294
(Gain) loss on extinguishment of debt 0 (822) (1,760)
Accrued PIK interest 0 0 (7,037)
Allowance for loan losses 0 0 84,314
Loss (earnings) from Equity method investments 0 1,619 28,600
(Gain) loss on Disposals of fixed assets 12 15 277
(Gain) loss on Disposals of intangible assets (3,477) (5,429) 0
Amortization of bond premium 0 (34) 107
Deferred income taxes (911) 357 (12,350)
Stock-based compensation 11,137 22,287 27,604
Cumulative adjustment to STI receivable 0 26,044 0
Operating lease impairment 5,350 6,268 0
Changes in operating assets and liabilities:      
Accounts receivable, net 11,703 10,891 (21,521)
Prepaid expenses and other current assets (1,641) 18,209 (5,315)
Accounts payable (7,127) 8,879 6,846
Accrued expenses 898 2,115 (18,068)
Other assets 0 1,710 973
Deferred revenues (43,200) (28,856) 2,529
Other liabilities (6,635) (4,362) (4,675)
Net cash provided by (used in) operating activities (564) 32,583 (31,369)
Investing activities:      
Purchases of fixed assets (885) (8,183) (11,656)
Additions to capitalized software (16,665) (13,008) (14,372)
Acquisition of intangible assets (400) 0 0
Proceeds from the sale of intangibles 3,600 5,429 0
Purchases of marketable securities available for sale 0 (51,745) (36,789)
Maturity of marketable securities available for sale 11 86,884 4,865
Equity investment 0 0 404
Business acquired, net of cash 0 0 (9,734)
Net cash provided by (used in) investing activities (14,339) 19,377 (67,282)
Financing activities:      
Share-based compensation-related proceeds, net of taxes paid on withholding shares  0 39 0
Taxes paid on withholding shares (9) (15) 0
Retirement of Convertible Senior Notes & related costs 0 (113,006) (113,696)
Borrowings on revolving line of credit 10,000 2,000 0
Repayment of revolving line of credit 0 (2,000) 0
Proceeds from issuance of preferred stock 0 0 86,220
Preferred dividend payment 0 (7,075) (7,075)
Payments on capital obligations 0 (1,200)  
Payments on capital obligations     (1,334)
Net cash provided by (used in) financing activities 9,991 (121,257) (35,885)
Effect of exchange rate changes on cash (418) (1,562) (1,729)
Net decrease in cash and cash equivalents (5,330) (70,859) (136,265)
Cash and cash equivalents, beginning of period 39,001 109,860 246,125
Cash and cash equivalents, end of period 33,671 39,001 109,860
Supplemental disclosures of cash flow information:      
Cash paid for income taxes 6,138 3,598 22,549
Cash refund for income taxes 15,585 20,733 0
Cash paid for interest 212 666 3,258
Supplemental disclosures of non-cash investing and financing activities:      
Paid in kind dividends on Series A Convertible Participating Perpetual Preferred Stock $ 36,776 $ 14,407 $ 7,075