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Summary of Significant Accounting Policies - Narrative (Details)
$ / shares in Units, $ in Thousands
 1 Months Ended 3 Months Ended 12 Months Ended
Jul. 24, 2024
USD ($)
shares
Jul. 23, 2024
USD ($)
Dec. 20, 2023
shares
May 16, 2023
shares
Jun. 30, 2022
USD ($)
Dec. 31, 2021
USD ($)
subsidiary
Sep. 30, 2024
USD ($)
Dec. 31, 2023
USD ($)
$ / shares
shares
Sep. 30, 2023
USD ($)
office_space
Jun. 30, 2023
USD ($)
Dec. 31, 2022
USD ($)
Sep. 30, 2022
USD ($)
Dec. 31, 2024
USD ($)
reporting_unit
$ / shares
shares
Dec. 31, 2023
USD ($)
$ / shares
shares
Dec. 31, 2022
USD ($)
Dec. 19, 2023
shares
Dec. 12, 2023
$ / shares
Mar. 10, 2021
$ / shares
Jan. 31, 2021
$ / shares
Summary of Significant Accounting Policies                                      
Common stock, par value (in dollars per share) | $ / shares               $ 0.001         $ 0.001 $ 0.001     $ 0.001    
Common stock, shares authorized (in shares) | shares     13,750,000         13,750,000         13,750,000 13,750,000   275,000,000      
Number of shares authorized (in shares) | shares     118,750,000                         380,000,000      
Stockholders' equity, reverse stock split     0.05                                
Convertible redeemable preferred stock, par value (in dollars per share) | $ / shares               $ 0.001         $ 0.001 $ 0.001       $ 0.001 $ 0.001
Convertible redeemable preferred stock, net of issuance costs (in shares) | shares 13,257,294                       13,257,294 [1]            
Dividends payable $ 32,800             $ 24,100         $ 9,000 $ 24,100          
Preferred stock, special dividend threshold 47,000 $ 100,000                     47,000            
Liquidation preference $ 32,800                                    
Capitalized internally developed software costs                         22,800 22,400 $ 17,200        
Depreciation of capitalized software costs                         20,400 18,100 15,100        
Contingent consideration liability               1,200     $ 4,900     1,200 4,900        
Capitalized implementation costs, net of accumulated amortization               3,500         $ 2,200 3,500          
Amortization period (in years)                         5 years            
Capitalized implementation costs, amortization expense                         $ 1,400 1,400 1,400        
Number of reporting units | reporting_unit                         1            
Impairment of goodwill             $ 63,000 34,100   $ 44,100   $ 46,300 $ 63,000 78,200 46,300        
Operating lease, number of office spaces abandoned | office_space                 2                    
Impairment of right-of-use and long-lived assets             $ 1,400   $ 1,500   $ 200   $ 1,397 1,502 156        
Finance Lease, Liability, Current, Statement of Financial Position [Extensible Enumeration]                         Other current liabilities            
Finance Lease, Liability, Noncurrent, Statement of Financial Position [Extensible Enumeration]                         Other Liabilities, Noncurrent            
Fair value of non-cash consideration received                         $ 4,300 4,200 3,900        
Amounts included in expense related to nonmonetary transactions                         4,300 4,300 4,100        
Convertible redeemable preferred stock dividends         $ 15,500               $ 17,600 [2] $ 16,270 [2] $ 15,513 [2]        
Employees, Directors and Certain Consultants | Restricted Stock Units                                      
Summary of Significant Accounting Policies                                      
Forfeiture rate                         10.00% 10.00% 10.00%        
Senior Executives | Restricted Stock Units                                      
Summary of Significant Accounting Policies                                      
Forfeiture rate                         0.00% 0.00% 0.00%        
Measurement Input, Discount Rate | Income approach                                      
Summary of Significant Accounting Policies                                      
ROU assets and leasehold improvements, measurement input             0.093       0.074   0.093   0.074        
Shareablee                                      
Summary of Significant Accounting Policies                                      
Number of wholly owned subsidiaries | subsidiary           2                          
Total purchase consideration           $ 31,400                          
Contingent consideration liability           5,600                          
Contingent consideration scheduled payments               $ 3,700         $ 3,700 $ 3,700          
Contingent consideration, liability expected to be settled in next twelve months                         $ 1,200            
Computer software                                      
Summary of Significant Accounting Policies                                      
Internal-use software, estimated useful life (in years)                         3 years            
Minimum                                      
Summary of Significant Accounting Policies                                      
Internal-use software, estimated useful life (in years)                         3 years            
Maximum                                      
Summary of Significant Accounting Policies                                      
Internal-use software, estimated useful life (in years)                         10 years            
Maximum | Shareablee                                      
Summary of Significant Accounting Policies                                      
Contingent consideration liability           $ 8,600                          
Preferred Stock | Liberty | Qurate                                      
Summary of Significant Accounting Policies                                      
Number of shares issued in transaction (in shares) | shares       27,509,203                              
[1] Transactions for these line items were exclusively with related parties (refer to Footnote 4, Convertible Redeemable Preferred Stock and Stockholders' Equity (Deficit), and Footnote 13, Related Party Transactions, of the Notes to Consolidated Financial Statements for additional information).
[2] Transactions with related parties are included in the line items above as follows (refer to Footnote 13, Related Party Transactions, for further information):
Years Ended December 31,
202420232022
Revenues$10,217 $11,420 $14,934 
Cost of revenues30,450 29,265 26,971 
Convertible redeemable preferred stock dividends(17,600)(16,270)(15,513)