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Note O - Restructuring Activities | 12 Months Ended
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Dec. 31, 2020
Notes to Financial Statements |
Restructuring and Related Activities Disclosure [Text Block] | Note O — Restructuring Activities In 2019, our management team, along with members of the Board, formed a project committee focused on cost-saving initiatives and other restructuring efforts. This committee reviewed each of our business segments and other operational areas to identify both one -time and recurring cost-saving opportunities. In 2020, our management team continues to review and adjust our cost structure and operating footprint, optimize our operations, and invest in improved technology. During 2020, in an effort to right-size our operating footprint, we terminated leases in Wilkes Barre and Grand Prairie and exited our last direct mail facility in Jacksonville. We migrated our fulfillment business from the Grand Prairie operations into a new 300,000 square foot facility in Kansas City in December of 2020. The new Kansas City location will be our primary facility in the Midwest. We have successfully reduced the footprint of our Customer Care business by reducing our Austin office location by approximately 50,000 square feet in addition to exiting and subleasing one of our Manila offices since the business is operating effectively in a work-from-home environment. In the years ended December 31, 2020 and 2019 , we recorded restructuring charges of $9.4 million and $11.8 million, respectively. The 2020 restructuring charges included $3.0 million of lease impairment charges related to the exit from our direct mail facilities, $2.5 million of severance charges, $1.3 million in capital losses from the asset disposal associated with the Summit deal and $2.9 million of facility related and other expenses as well as $0.3 million credit to previously accrued contract termination fees. 2019 restructuring expenses were primarily related to the $4.0 million write off of our customer databases and $3.1 million contract termination fee, $2.1 million severance agreements, $1.0 million lease impairment charge, and $0.4 million asset impairment charge as well as $1.2 million of facility and other expenses. The following table summarizes the restructuring charges which are recorded in “Restructuring Expense” in the Consolidated Statement of Comprehensive Loss.
In thousands |  | Year Ended December 31, 2020 |  |  | Year Ended December 31, 2019 |
Customer database build write off |  | $ | — |  |  | $ | 4,036 |
Contract termination fee |  |  | — |  |  |  | 3,101 |
Adjustment to Contract termination fee |  |  | (306 | ) |  |  | — |
Severance |  |  | 2,495 |  |  |  | 2,098 |
Facility, asset impairment and other expense |  |  |  |  |  |  |  |
Lease impairment and termination expense |  |  | 2,974 |  |  |  | 956 |
Fixed Asset disposal and impairment charges |  |  | 1,327 |  |  |  | 350 |
Facility and other expenses |  |  | 2,884 |  |  |  | 1,258 |
Total facility, asset impairment and other expense |  |  | 7,185 |  |  |  | 2,564 |
Total |  | $ | 9,374 |  |  | $ | 11,799 |
The following table summarizes the changes in liabilities related to restructuring activities:
In thousands |  | Year Ended December 31, 2020 |
|  | Contract Termination |  |  |  |  |  |  | Facility, asset impairment and other |  |  |  |  |
|  | Fee |  |  | Severance |  |  | expense |  |  | Total |
Beginning balance: |  | $ | 1,491 |  |  | $ | 360 |  |  | $ | 70 |  |  | $ | 1,921 |
Additions: |  |  | — |  |  |  | 2,471 |  |  |  | 3,144 |  |  |  | 5,615 |
Payments |  |  | (1,491 | ) |  |  | (2,282 | ) |  |  | (3,210 | ) |  |  | (6,983 | )
Ending balance: |  | $ | — |  |  | $ | 549 |  |  | $ | 4 |  |  | $ | 553 |
We expect that in connection with our cost-saving and restructuring initiatives, we will incur total restructuring charges of approximately $24.8 million through the end of 2021. In the years ended December 31, 2020 and 2019 , we recognized $9.4 million and $11.8 million of restructuring expense, respectively. We expect to incur $3.6 million of restructuring charges through the end of 2021.

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- Definition The entire disclosure for restructuring and related activities. Description of restructuring activities such as exit and disposal activities, include facts and circumstances leading to the plan, the expected plan completion date, the major types of costs associated with the plan activities, total expected costs, the accrual balance at the end of the period, and the periods over which the remaining accrual will be settled. + References Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 420 -URI http://asc.fasb.org/topic&trid=2175745 + Details
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