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v3.21.1

Note P - Segment Reporting - Financial Information by Segment (Details) - USD ($) $ in Thousands | 12 Months Ended
--- | ---
Dec. 31, 2020 | Dec. 31, 2019
Revenues | $ 176,900 | $ 217,577
Segment operating expense | 174,487 | 222,045
Restructuring expense | 9,374 | 11,799
Contribution margin | (6,961) | (16,267)
Overhead Allocation |  |
EBITDA | (6,961) | (16,267)
Depreciation | 3,615 | 5,339
Operating loss | (10,576) | (21,606)
Intersegment Eliminations [Member] |  |
Revenues |  |
Segment operating expense |  |
Restructuring expense | 9,374 | 11,799
Contribution margin | (9,374) | (11,799)
Overhead Allocation |  |
EBITDA | (9,374) | (11,799)
Depreciation |  |
Operating loss | (9,374) | (11,799)
Corporate, Non-Segment [Member] |  |
Revenues |  |
Segment operating expense | 21,018 | 24,775
Restructuring expense |  |
Contribution margin | (21,018) | (24,775)
Overhead Allocation | (12,374) | (17,325)
EBITDA | (8,644) | (7,450)
Depreciation | 615 | 1,134
Operating loss | (9,259) | (8,584)
Marketing Services [Member] | Operating Segments [Member] |  |
Revenues | 57,093 | 66,158
Segment operating expense | 46,492 | 54,152
Restructuring expense |  |
Contribution margin | 10,601 | 12,006
Overhead Allocation | 5,043 | 6,609
EBITDA | 5,558 | 5,397
Depreciation | 603 | 726
Operating loss | 4,955 | 4,671
Customer Care [Member] | Operating Segments [Member] |  |
Revenues | 58,668 | 48,439
Segment operating expense | 48,298 | 47,510
Restructuring expense |  |
Contribution margin | 10,370 | 929
Overhead Allocation | 3,483 | 4,773
EBITDA | 6,887 | (3,844)
Depreciation | 1,097 | 941
Operating loss | 5,790 | (4,785)
Fulfillment and Logistics Services [Member] | Operating Segments [Member] |  |
Revenues | 61,139 | 102,980
Segment operating expense | 58,679 | 95,608
Restructuring expense |  |
Contribution margin | 2,460 | 7,372
Overhead Allocation | 3,848 | 5,943
EBITDA | (1,388) | 1,429
Depreciation | 1,300 | 2,538
Operating loss | $ (2,688) | $ (1,109)

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