XML 102 R87.htm IDEA: XBRL DOCUMENT v3.21.1
Note P - Segment Reporting - Financial Information by Segment (Details) - USD ($)
$ in Thousands
 12 Months Ended
Dec. 31, 2020
Dec. 31, 2019
Revenues $ 176,900 $ 217,577
Segment operating expense 174,487 222,045
Restructuring expense 9,374 11,799
Contribution margin (6,961) (16,267)
Overhead Allocation
EBITDA (6,961) (16,267)
Depreciation 3,615 5,339
Operating loss (10,576) (21,606)
Intersegment Eliminations [Member]    
Revenues
Segment operating expense
Restructuring expense 9,374 11,799
Contribution margin (9,374) (11,799)
Overhead Allocation
EBITDA (9,374) (11,799)
Depreciation
Operating loss (9,374) (11,799)
Corporate, Non-Segment [Member]    
Revenues
Segment operating expense 21,018 24,775
Restructuring expense
Contribution margin (21,018) (24,775)
Overhead Allocation (12,374) (17,325)
EBITDA (8,644) (7,450)
Depreciation 615 1,134
Operating loss (9,259) (8,584)
Marketing Services [Member] | Operating Segments [Member]    
Revenues 57,093 66,158
Segment operating expense 46,492 54,152
Restructuring expense
Contribution margin 10,601 12,006
Overhead Allocation 5,043 6,609
EBITDA 5,558 5,397
Depreciation 603 726
Operating loss 4,955 4,671
Customer Care [Member] | Operating Segments [Member]    
Revenues 58,668 48,439
Segment operating expense 48,298 47,510
Restructuring expense
Contribution margin 10,370 929
Overhead Allocation 3,483 4,773
EBITDA 6,887 (3,844)
Depreciation 1,097 941
Operating loss 5,790 (4,785)
Fulfillment and Logistics Services [Member] | Operating Segments [Member]    
Revenues 61,139 102,980
Segment operating expense 58,679 95,608
Restructuring expense
Contribution margin 2,460 7,372
Overhead Allocation 3,848 5,943
EBITDA (1,388) 1,429
Depreciation 1,300 2,538
Operating loss $ (2,688) $ (1,109)