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Note P - Segment Reporting - Financial Information by Segment (Details) - USD ($)
$ in Thousands
 3 Months Ended 6 Months Ended
Jun. 30, 2021
Jun. 30, 2020
Jun. 30, 2021
Jun. 30, 2020
Revenues $ 49,259 $ 41,601 $ 93,013 $ 82,123
Segment Operating Expense 45,417 41,224 87,159 84,366
Restructuring expense 1,744 5,219 3,942 6,585
Contribution margin 2,098 (4,842) 1,912 (8,828)
Overhead Allocation 0 0 0 0
EBITDA 2,098 (4,842) 1,912 (8,828)
Depreciation 663 1,043 1,361 2,164
Operating income (loss) 1,435 (5,885) 551 (10,992)
Intersegment Eliminations [Member]        
Revenues 0 0 0 0
Segment Operating Expense 0 0 0 0
Restructuring expense 1,744 5,219 3,942 6,585
Contribution margin (1,744) (5,219) (3,942) (6,585)
Overhead Allocation 0 0 0 0
EBITDA (1,744) (5,219) (3,942) (6,585)
Depreciation 0 0 0 0
Operating income (loss) (1,744) (5,219) (3,942) (6,585)
Corporate, Non-Segment [Member]        
Revenues 0 0 0 0
Segment Operating Expense 5,476 5,069 10,929 10,631
Restructuring expense 0 0 0 0
Contribution margin (5,476) (5,069) (10,929) (10,631)
Overhead Allocation (2,587) (3,132) (5,653) (6,486)
EBITDA (2,889) (1,937) (5,276) (4,145)
Depreciation 124 168 250 338
Operating income (loss) (3,013) (2,105) (5,526) (4,483)
Marketing Services [Member] | Operating Segments [Member]        
Revenues 14,208 12,965 27,086 26,465
Segment Operating Expense 11,377 10,479 22,418 21,571
Restructuring expense 0 0 0 0
Contribution margin 2,831 2,486 4,668 4,894
Overhead Allocation 1,105 1,286 2,360 2,633
EBITDA 1,726 1,200 2,308 2,261
Depreciation 144 140 295 322
Operating income (loss) 1,582 1,060 2,013 1,939
Customer Care [Member] | Operating Segments [Member]        
Revenues 19,191 15,227 35,735 23,707
Segment Operating Expense 15,138 12,226 28,212 20,572
Restructuring expense 0 0 0 0
Contribution margin 4,053 3,001 7,523 3,135
Overhead Allocation 703 873 1,573 1,802
EBITDA 3,350 2,128 5,950 1,333
Depreciation 203 240 457 457
Operating income (loss) 3,147 1,888 5,493 876
Fulfillment and Logistics Services [Member] | Operating Segments [Member]        
Revenues [1] 15,860 13,409 30,192 31,951
Segment Operating Expense [1] 13,426 13,450 25,600 31,592
Restructuring expense [1] 0 0 0 0
Contribution margin [1] 2,434 (41) 4,592 359
Overhead Allocation [1] 779 973 1,720 2,051
EBITDA [1] 1,655 (1,014) 2,872 (1,692)
Depreciation [1] 192 495 359 1,047
Operating income (loss) [1] $ 1,463 $ (1,509) $ 2,513 $ (2,739)
[1] Operating expense in this segment includes $750 thousand favorable litigation settlement as well as the related legal expenses.