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v3.21.2

Note O - Segment Reporting - Financial Information by Segment (Details) - USD ($) $ in Thousands | 3 Months Ended | 9 Months Ended
--- | --- | ---
Sep. 30, 2021 | Sep. 30, 2020 | Sep. 30, 2021 | Sep. 30, 2020
Revenues |  | $ 49,597 | $ 47,702 | $ 142,610 | $ 129,825
Segment Operating Expense |  | 43,827 | 44,757 | 130,986 | 129,123
Restructuring expense |  | 937 | 1,419 | 4,880 | 8,005
Contribution margin |  | 4,833 | 1,526 | 6,744 | (7,303)
Overhead Allocation |  | 0 | 0 | 0 | 0
EBITDA |  | 4,833 | 1,526 | 6,744 | (7,303)
Depreciation |  | 607 | 741 | 1,968 | 2,905
Operating income |  | 4,226 | 785 | 4,776 | (10,208)
Intersegment Eliminations [Member] |  |  |  |  |
Revenues |  | 0 | 0 | 0 | 0
Segment Operating Expense |  | 0 | 0 | 0 | 0
Restructuring expense |  | 937 | 1,419 | 4,880 | 8,005
Contribution margin |  | (937) | (1,419) | (4,880) | (8,005)
Overhead Allocation |  | 0 | 0 | 0 | 0
EBITDA |  | (937) | (1,419) | (4,880) | (8,005)
Depreciation |  | 0 | 0 | 0 | 0
Operating income |  | (937) | (1,419) | (4,880) | (8,005)
Corporate, Non-Segment [Member] |  |  |  |  |
Revenues |  | 0 | 0 | 0 | 0
Segment Operating Expense |  | 5,108 | 4,433 | 16,037 | 15,064
Restructuring expense |  | 0 | 0 | 0 | 0
Contribution margin |  | (5,108) | (4,433) | (16,037) | (15,064)
Overhead Allocation |  | (2,399) | (2,886) | (8,052) | (9,372)
EBITDA |  | (2,709) | (1,547) | (7,985) | (5,692)
Depreciation |  | 113 | 139 | 363 | 477
Operating income |  | (2,822) | (1,686) | (8,348) | (6,169)
Marketing Services [Member] | Operating Segments [Member] |  |  |  |  |
Revenues |  | 14,729 | 15,217 | 41,815 | 41,682
Segment Operating Expense |  | 10,937 | 12,835 | 33,355 | 34,406
Restructuring expense |  | 0 | 0 | 0 | 0
Contribution margin |  | 3,792 | 2,382 | 8,460 | 7,276
Overhead Allocation |  | 1,020 | 1,173 | 3,380 | 3,806
EBITDA |  | 2,772 | 1,209 | 5,080 | 3,470
Depreciation |  | 117 | 141 | 412 | 463
Operating income |  | 2,655 | 1,068 | 4,668 | 3,007
Customer Care [Member] | Operating Segments [Member] |  |  |  |  |
Revenues |  | 19,768 | 17,933 | 55,503 | 41,640
Segment Operating Expense |  | 15,087 | 14,097 | 43,299 | 34,669
Restructuring expense |  | 0 | 0 | 0 | 0
Contribution margin |  | 4,681 | 3,836 | 12,204 | 6,971
Overhead Allocation |  | 667 | 827 | 2,240 | 2,629
EBITDA |  | 4,014 | 3,009 | 9,964 | 4,342
Depreciation |  | 195 | 323 | 652 | 780
Operating income |  | 3,819 | 2,686 | 9,312 | 3,562
Fulfillment and Logistics Services [Member] | Operating Segments [Member] |  |  |  |  |
Revenues | [1] | 15,100 | 14,552 | 45,292 | 46,503
Segment Operating Expense | [1] | 12,695 | 13,392 | 38,295 | 44,984
Restructuring expense | [1] | 0 | 0 | 0 | 0
Contribution margin | [1] | 2,405 | 1,160 | 6,997 | 1,519
Overhead Allocation | [1] | 712 | 886 | 2,432 | 2,937
EBITDA | [1] | 1,693 | 274 | 4,565 | (1,418)
Depreciation | [1] | 182 | 138 | 541 | 1,185
Operating income | [1] | $ 1,511 | $ 136 | $ 4,024 | $ (2,603)
[1] | Operating expense in this segment includes $0.8 million favorable litigation settlement as well as the related legal expenses.

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