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v3.22.1

Note O - Segment Reporting - Financial Information by Segment (Details) - USD ($) $ in Thousands | 3 Months Ended
--- | ---
Mar. 31, 2022 | Mar. 31, 2021
Revenues |  | $ 49,062 | $ 43,754
Segment Operating Expense |  | 44,569 | 41,742
Contribution margin |  | 4,493 | (186)
Shared Services |  | 0 | 0
EBITDA |  | 4,493 | (186)
Depreciation |  | 599 | 698
Operating income (loss) |  | 3,894 | (884)
Restructuring expense |  | 0 | 2,198
Intersegment Eliminations [Member] |  |  |
Revenues |  | 0 | 0
Segment Operating Expense |  | 0 | 0
Contribution margin |  | 0 | (2,198)
Shared Services |  | 0 | 0
EBITDA |  | 0 | (2,198)
Depreciation |  | 0 | 0
Operating income (loss) |  | 0 | (2,198)
Restructuring expense |  |  | 2,198
Corporate, Non-Segment [Member] |  |  |
Revenues |  | 0 | 0
Segment Operating Expense |  | 5,500 | 5,453
Contribution margin |  | (5,500) | (5,453)
Shared Services |  | (2,682) | (3,066)
EBITDA |  | (2,818) | (2,387)
Depreciation |  | 93 | 126
Operating income (loss) |  | (2,911) | (2,513)
Restructuring expense |  |  | 0
Marketing Services [Member] | Operating Segments [Member] |  |  |
Revenues |  | 12,924 | 12,878
Segment Operating Expense |  | 10,350 | 11,041
Contribution margin |  | 2,574 | 1,837
Shared Services |  | 1,113 | 1,255
EBITDA |  | 1,461 | 582
Depreciation |  | 102 | 151
Operating income (loss) |  | 1,359 | 431
Restructuring expense |  |  | 0
Customer Care [Member] | Operating Segments [Member] |  |  |
Revenues |  | 17,742 | 16,544
Segment Operating Expense |  | 13,560 | 13,074
Contribution margin |  | 4,182 | 3,470
Shared Services |  | 718 | 870
EBITDA |  | 3,464 | 2,600
Depreciation |  | 202 | 254
Operating income (loss) |  | 3,262 | 2,346
Restructuring expense |  |  | 0
Fulfillment and Logistics Services [Member] | Operating Segments [Member] |  |  |
Revenues | [1] | 18,396 | 14,332
Segment Operating Expense | [1] | 15,159 | 12,174
Contribution margin | [1] | 3,237 | 2,158
Shared Services |  | 851 | 941
EBITDA | [1] | 2,386 | 1,217
Depreciation | [1] | 202 | 167
Operating income (loss) | [1] | $ 2,184 | 1,050
Restructuring expense | [1] |  | $ 0
[1] | Operating expense in this segment includes $0.8 million favorable litigation settlement as well as the related legal expenses.

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