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v3.22.2.2

Note O - Segment Reporting - Financial Information by Segment (Details) - USD ($) $ in Thousands | 3 Months Ended | 9 Months Ended
--- | --- | ---
Sep. 30, 2022 | Sep. 30, 2021 | Sep. 30, 2022 | Sep. 30, 2021
Revenues |  | $ 53,886 | $ 49,597 | $ 151,500 | $ 142,610
Segment Operating Expense |  | 49,534 | 43,827 | 138,058 | 130,986
Contribution margin (loss) |  | 4,352 | 4,833 | 13,442 | 6,744
Shared Services |  | 0 | 0 | 0 | 0
EBITDA |  | 4,352 | 4,833 | 13,442 | 6,744
Depreciation |  | 579 | 607 | 1,764 | 1,968
Operating income |  | 3,773 | 4,226 | 11,678 | 4,776
Restructuring expense |  | 0 | 937 | 0 | 4,880
Intersegment Eliminations [Member] |  |  |  |  |
Revenues |  | 0 | 0 | 0 | 0
Segment Operating Expense |  | 0 | 0 | 0 | 0
Contribution margin (loss) |  | 0 | (937) | 0 | (4,880)
Shared Services |  | 0 | 0 | 0 | 0
EBITDA |  | 0 | (937) | 0 | (4,880)
Depreciation |  | 0 | 0 | 0 | 0
Operating income |  | 0 | (937) | 0 | (4,880)
Restructuring expense |  |  | 937 |  | 4,880
Corporate, Non-Segment [Member] |  |  |  |  |
Revenues |  | 0 | 0 | 0 | 0
Segment Operating Expense |  | 6,038 | 5,108 | 16,926 | 16,037
Contribution margin (loss) |  | (6,038) | (5,108) | (16,926) | (16,037)
Shared Services |  | (2,721) | (2,399) | (7,912) | (8,052)
EBITDA |  | (3,317) | (2,709) | (9,014) | (7,985)
Depreciation |  | 99 | 113 | 286 | 363
Operating income |  | (3,416) | (2,822) | (9,300) | (8,348)
Restructuring expense |  |  | 0 |  | 0
Marketing Services [Member] | Operating Segments [Member] |  |  |  |  |
Revenues |  | 13,016 | 14,729 | 39,389 | 41,815
Segment Operating Expense |  | 9,970 | 10,937 | 30,903 | 33,355
Contribution margin (loss) |  | 3,046 | 3,792 | 8,486 | 8,460
Shared Services |  | 1,125 | 1,020 | 3,290 | 3,380
EBITDA |  | 1,921 | 2,772 | 5,196 | 5,080
Depreciation |  | 98 | 117 | 288 | 412
Operating income |  | 1,823 | 2,655 | 4,908 | 4,668
Restructuring expense |  |  | 0 |  | 0
Customer Care [Member] | Operating Segments [Member] |  |  |  |  |
Revenues |  | 17,375 | 19,768 | 50,499 | 55,503
Segment Operating Expense |  | 13,661 | 15,087 | 39,434 | 43,299
Contribution margin (loss) |  | 3,714 | 4,681 | 11,065 | 12,204
Shared Services |  | 743 | 667 | 2,139 | 2,240
EBITDA |  | 2,971 | 4,014 | 8,926 | 9,964
Depreciation |  | 206 | 195 | 609 | 652
Operating income |  | 2,765 | 3,819 | 8,317 | 9,312
Restructuring expense |  |  | 0 |  | 0
Fulfillment and Logistics Services [Member] | Operating Segments [Member] |  |  |  |  |
Revenues | [1] | 23,495 | 15,100 | 61,612 | 45,292
Segment Operating Expense | [1] | 19,865 | 12,695 | 50,795 | 38,295
Contribution margin (loss) | [1] | 3,630 | 2,405 | 10,817 | 6,997
Shared Services |  | 853 | 712 | 2,483 | 2,432
EBITDA | [1] | 2,777 | 1,693 | 8,334 | 4,565
Depreciation | [1] | 176 | 182 | 581 | 541
Operating income | [1] | $ 2,601 | 1,511 | $ 7,753 | 4,024
Restructuring expense | [1] |  | $ 0 |  | $ 0
[1] | Operating expense in this segment includes $0.8 million favorable litigation settlement as well as the related legal expenses.

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