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v3.23.1

Note N - Segment Reporting - Financial Information by Segment (Details) - USD ($) $ in Thousands | 3 Months Ended
--- | ---
Mar. 31, 2023 | Mar. 31, 2022
Revenues |  | $ 47,120 | $ 49,062
Segment Operating Expense |  | 45,001 | 44,569
Contribution margin (loss) |  | 2,119 | 4,493
Shared Services |  | 0 | 0
EBITDA |  | 2,119 | 4,493
Depreciation and amortization |  | 1,066 | 599
Operating income |  | 1,053 | 3,894
Corporate, Non-Segment [Member] |  |  |
Revenues |  | 0 | 0
Segment Operating Expense |  | 5,579 | 5,500
Contribution margin (loss) |  | (5,579) | (5,500)
Shared Services |  | (2,261) | (2,682)
EBITDA |  | (3,318) | (2,818)
Depreciation and amortization |  | 371 | 93
Operating income |  | (3,689) | (2,911)
Marketing Services [Member] | Operating Segments [Member] |  |  |
Revenues |  | 11,239 | 12,924
Segment Operating Expense |  | 9,259 | 10,350
Contribution margin (loss) |  | 1,980 | 2,574
Shared Services |  | 789 | 1,113
EBITDA |  | 1,191 | 1,461
Depreciation and amortization |  | 49 | 102
Operating income |  | 1,142 | 1,359
Customer Care [Member] | Operating Segments [Member] |  |  |
Revenues |  | 14,416 | 17,742
Segment Operating Expense |  | 11,654 | 13,560
Contribution margin (loss) |  | 2,762 | 4,182
Shared Services |  | 714 | 718
EBITDA |  | 2,048 | 3,464
Depreciation and amortization |  | 400 | 202
Operating income |  | 1,648 | 3,262
Fulfillment and Logistics Services [Member] | Operating Segments [Member] |  |  |
Revenues | [1] | 21,465 | 18,396
Segment Operating Expense | [1] | 18,509 | 15,159
Contribution margin (loss) | [1] | 2,956 | 3,237
Shared Services |  | 758 | 851
EBITDA | [1] | 2,198 | 2,386
Depreciation and amortization |  | 246 | 202
Operating income | [1] | $ 1,952 | $ 2,184
[1] | Operating expense in this segment includes $0.8 million favorable litigation settlement as well as the related legal expenses.

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