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Note N - Segment Reporting - Financial Information by Segment (Details) - USD ($)
$ in Thousands
3 Months Ended
Mar. 31, 2023
Mar. 31, 2022
Revenues $ 47,120 $ 49,062
Segment Operating Expense 45,001 44,569
Contribution margin (loss) 2,119 4,493
Shared Services 0 0
EBITDA 2,119 4,493
Depreciation and amortization 1,066 599
Operating income 1,053 3,894
Corporate, Non-Segment [Member]    
Revenues 0 0
Segment Operating Expense 5,579 5,500
Contribution margin (loss) (5,579) (5,500)
Shared Services (2,261) (2,682)
EBITDA (3,318) (2,818)
Depreciation and amortization 371 93
Operating income (3,689) (2,911)
Marketing Services [Member] | Operating Segments [Member]    
Revenues 11,239 12,924
Segment Operating Expense 9,259 10,350
Contribution margin (loss) 1,980 2,574
Shared Services 789 1,113
EBITDA 1,191 1,461
Depreciation and amortization 49 102
Operating income 1,142 1,359
Customer Care [Member] | Operating Segments [Member]    
Revenues 14,416 17,742
Segment Operating Expense 11,654 13,560
Contribution margin (loss) 2,762 4,182
Shared Services 714 718
EBITDA 2,048 3,464
Depreciation and amortization 400 202
Operating income 1,648 3,262
Fulfillment and Logistics Services [Member] | Operating Segments [Member]    
Revenues [1] 21,465 18,396
Segment Operating Expense [1] 18,509 15,159
Contribution margin (loss) [1] 2,956 3,237
Shared Services 758 851
EBITDA [1] 2,198 2,386
Depreciation and amortization 246 202
Operating income [1] $ 1,952 $ 2,184
[1] Operating expense in this segment includes $0.8 million favorable litigation settlement as well as the related legal expenses.