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Note N - Segment Reporting - Financial Information by Segment (Details) - USD ($)
$ in Thousands
3 Months Ended 9 Months Ended
Sep. 30, 2023
Sep. 30, 2022
Sep. 30, 2023
Sep. 30, 2022
Revenues $ 47,119 $ 53,886 $ 142,001 $ 151,500
Segment Operating Expense 43,253 49,534 133,313 138,058
Contribution margin (loss) 3,866 4,352 8,688 13,442
Shared Services 0 0 0 0
EBITDA 3,866 4,352 8,688 13,442
Depreciation and amortization 952 579 3,051 1,764
Operating income 2,914 3,773 5,637 11,678
Corporate, Non-Segment [Member]        
Revenues 0 0 0 0
Segment Operating Expense 4,549 6,038 15,880 16,926
Contribution margin (loss) (4,549) (6,038) (15,880) (16,926)
Shared Services (2,054) (2,721) (6,566) (7,912)
EBITDA (2,495) (3,317) (9,314) (9,014)
Depreciation and amortization 379 99 1,124 286
Operating income (2,874) (3,416) (10,438) (9,300)
Marketing Services [Member] | Operating Segments [Member]        
Revenues 10,591 13,016 32,751 39,389
Segment Operating Expense 8,370 9,970 26,464 30,903
Contribution margin (loss) 2,221 3,046 6,287 8,486
Shared Services 706 1,125 2,261 3,290
EBITDA 1,515 1,921 4,026 5,196
Depreciation and amortization 71 98 167 288
Operating income 1,444 1,823 3,859 4,908
Customer Care [Member] | Operating Segments [Member]        
Revenues 13,998 17,375 45,625 50,499
Segment Operating Expense 11,339 13,661 36,534 39,434
Contribution margin (loss) 2,659 3,714 9,091 11,065
Shared Services 668 743 2,102 2,139
EBITDA 1,991 2,971 6,989 8,926
Depreciation and amortization 253 206 1,024 609
Operating income 1,738 2,765 5,965 8,317
Fulfillment and Logistics Services [Member] | Operating Segments [Member]        
Revenues [1] 22,530 23,495 63,625 61,612
Segment Operating Expense [1] 18,995 19,865 54,435 50,795
Contribution margin (loss) [1] 3,535 3,630 9,190 10,817
Shared Services 680 853 2,203 2,483
EBITDA [1] 2,855 2,777 6,987 8,334
Depreciation and amortization 249 176 736 581
Operating income [1] $ 2,606 $ 2,601 $ 6,251 $ 7,753
[1] Operating expense in this segment includes $0.8 million favorable litigation settlement as well as the related legal expenses.