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v3.24.1

Segment Reporting - Financial Information by Segment (Details) - USD ($) $ in Thousands | 12 Months Ended
--- | ---
Dec. 31, 2023 | Dec. 31, 2022
Segment Reporting Information [Line Items] |  |
Operating revenue | $ 191,492 | $ 206,278
Segment operating expense | 178,209 | 188,443
Restructuring expense | 5,687 | 0
Contribution margin | 7,596 | 17,835
Overhead Allocation | 0 | 0
EBITDA | 7,596 | 17,835
Depreciation and amortization expense | 4,237 | 2,728
Operating income (loss) | 3,359 | 15,107
Operating Segments | Marketing Services |  |
Segment Reporting Information [Line Items] |  |
Operating revenue | 43,204 | 52,975
Segment operating expense | 34,795 | 41,241
Restructuring expense | 0 | 0
Contribution margin | 8,409 | 11,734
Overhead Allocation | 2,984 | 4,390
EBITDA | 5,425 | 7,344
Depreciation and amortization expense | 312 | 362
Operating income (loss) | 5,113 | 6,982
Operating Segments | Customer Care |  |
Segment Reporting Information [Line Items] |  |
Operating revenue | 63,327 | 67,205
Segment operating expense | 49,851 | 52,173
Restructuring expense | 0 | 0
Contribution margin | 13,476 | 15,032
Overhead Allocation | 2,774 | 2,865
EBITDA | 10,702 | 12,167
Depreciation and amortization expense | 1,280 | 884
Operating income (loss) | 9,422 | 11,283
Operating Segments | Fulfillment & Logistics Services |  |
Segment Reporting Information [Line Items] |  |
Operating revenue | 84,961 | 86,098
Segment operating expense | 73,213 | 72,180
Restructuring expense | 0 | 0
Contribution margin | 11,748 | 13,918
Overhead Allocation | 2,891 | 3,325
EBITDA | 8,857 | 10,593
Depreciation and amortization expense | 1,143 | 824
Operating income (loss) | 7,714 | 9,769
Restructuring |  |
Segment Reporting Information [Line Items] |  |
Operating revenue | 0 | 0
Segment operating expense | 0 | 0
Restructuring expense | 5,687 | 0
Contribution margin | (5,687) | 0
Overhead Allocation | 0 | 0
EBITDA | (5,687) | 0
Depreciation and amortization expense | 0 | 0
Operating income (loss) | (5,687) | 0
Unallocated Corporate |  |
Segment Reporting Information [Line Items] |  |
Operating revenue | 0 | 0
Segment operating expense | 20,350 | 22,849
Restructuring expense | 0 | 0
Contribution margin | (20,350) | (22,849)
Overhead Allocation | (8,649) | (10,580)
EBITDA | (11,701) | (12,269)
Depreciation and amortization expense | 1,502 | 658
Operating income (loss) | $ (13,203) | $ (12,927)

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