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Segment Reporting - Financial Information by Segment (Details) - USD ($)
$ in Thousands
 12 Months Ended
Dec. 31, 2023
Dec. 31, 2022
Segment Reporting Information [Line Items]    
Operating revenue $ 191,492 $ 206,278
Segment operating expense 178,209 188,443
Restructuring expense 5,687 0
Contribution margin 7,596 17,835
Overhead Allocation 0 0
EBITDA 7,596 17,835
Depreciation and amortization expense 4,237 2,728
Operating income (loss) 3,359 15,107
Operating Segments | Marketing Services    
Segment Reporting Information [Line Items]    
Operating revenue 43,204 52,975
Segment operating expense 34,795 41,241
Restructuring expense 0 0
Contribution margin 8,409 11,734
Overhead Allocation 2,984 4,390
EBITDA 5,425 7,344
Depreciation and amortization expense 312 362
Operating income (loss) 5,113 6,982
Operating Segments | Customer Care    
Segment Reporting Information [Line Items]    
Operating revenue 63,327 67,205
Segment operating expense 49,851 52,173
Restructuring expense 0 0
Contribution margin 13,476 15,032
Overhead Allocation 2,774 2,865
EBITDA 10,702 12,167
Depreciation and amortization expense 1,280 884
Operating income (loss) 9,422 11,283
Operating Segments | Fulfillment & Logistics Services    
Segment Reporting Information [Line Items]    
Operating revenue 84,961 86,098
Segment operating expense 73,213 72,180
Restructuring expense 0 0
Contribution margin 11,748 13,918
Overhead Allocation 2,891 3,325
EBITDA 8,857 10,593
Depreciation and amortization expense 1,143 824
Operating income (loss) 7,714 9,769
Restructuring    
Segment Reporting Information [Line Items]    
Operating revenue 0 0
Segment operating expense 0 0
Restructuring expense 5,687 0
Contribution margin (5,687) 0
Overhead Allocation 0 0
EBITDA (5,687) 0
Depreciation and amortization expense 0 0
Operating income (loss) (5,687) 0
Unallocated Corporate    
Segment Reporting Information [Line Items]    
Operating revenue 0 0
Segment operating expense 20,350 22,849
Restructuring expense 0 0
Contribution margin (20,350) (22,849)
Overhead Allocation (8,649) (10,580)
EBITDA (11,701) (12,269)
Depreciation and amortization expense 1,502 658
Operating income (loss) $ (13,203) $ (12,927)