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Segment Reporting - Financial Information by Segment (Details) - USD ($)
$ in Thousands
 3 Months Ended
Mar. 31, 2024
Mar. 31, 2023
Segment Reporting Information [Line Items]    
Revenue $ 45,448 $ 47,120
Segment operating expense 44,027 45,001
Contribution margin (loss) 1,421 2,119
Overhead allocation 0 0
EBITDA 1,421 2,119
Depreciation and amortization 1,046 1,066
Operating income (loss) 375 1,053
Operating Segments | Marketing Services    
Segment Reporting Information [Line Items]    
Revenue 8,921 11,239
Segment operating expense 7,150 9,259
Contribution margin (loss) 1,771 1,980
Overhead allocation 806 789
EBITDA 965 1,191
Depreciation and amortization 177 49
Operating income (loss) 788 1,142
Operating Segments | Customer Care    
Segment Reporting Information [Line Items]    
Revenue 12,442 11,629
Segment operating expense 9,407 9,388
Contribution margin (loss) 3,035 2,241
Overhead allocation 582 714
EBITDA 2,453 1,527
Depreciation and amortization 62 208
Operating income (loss) 2,391 1,319
Operating Segments | Sales Services    
Segment Reporting Information [Line Items]    
Revenue 4,662 2,787
Segment operating expense 3,339 2,266
Contribution margin (loss) 1,323 521
Overhead allocation 194 0
EBITDA 1,129 521
Depreciation and amortization 195 192
Operating income (loss) 934 329
Operating Segments | Fulfillment and Logistics Services    
Segment Reporting Information [Line Items]    
Revenue 19,423 21,465
Segment operating expense 17,043 18,509
Contribution margin (loss) 2,380 2,956
Overhead allocation 801 758
EBITDA 1,579 2,198
Depreciation and amortization 248 246
Operating income (loss) 1,331 1,952
Restructuring Expense    
Segment Reporting Information [Line Items]    
Revenue 0 0
Segment operating expense 853 0
Contribution margin (loss) (853) 0
Overhead allocation 0 0
EBITDA (853) 0
Depreciation and amortization 0 0
Operating income (loss) (853) 0
Unallocated Corporate    
Segment Reporting Information [Line Items]    
Revenue 0 0
Segment operating expense 6,235 5,579
Contribution margin (loss) (6,235) (5,579)
Overhead allocation (2,383) (2,261)
EBITDA (3,852) (3,318)
Depreciation and amortization 364 371
Operating income (loss) $ (4,216) $ (3,689)