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Segment Reporting - Financial Information by Segment (Details) - USD ($)
$ in Thousands
 3 Months Ended 6 Months Ended
Jun. 30, 2024
Jun. 30, 2023
Jun. 30, 2024
Jun. 30, 2023
Segment Reporting Information [Line Items]        
Revenue $ 45,035 $ 47,762 $ 90,483 $ 94,882
Segment operating expense 42,640 45,059 86,667 90,060
Contribution margin (loss) 2,395 2,703 3,816 4,822
Overhead allocation 0 0 0 0
EBITDA 2,395 2,703 3,816 4,822
Depreciation and amortization 1,022 1,033 2,068 2,099
Operating income (loss) 1,373 1,670 1,748 2,723
Operating Segments | Marketing Services        
Segment Reporting Information [Line Items]        
Revenue 7,738 10,921 16,659 22,160
Segment operating expense 6,047 8,835 13,197 18,094
Contribution margin (loss) 1,691 2,086 3,462 4,066
Overhead allocation 856 766 1,662 1,555
EBITDA 835 1,320 1,800 2,511
Depreciation and amortization 165 47 342 96
Operating income (loss) 670 1,273 1,458 2,415
Operating Segments | Customer Care        
Segment Reporting Information [Line Items]        
Revenue 12,384 14,915 24,826 26,540
Segment operating expense 9,454 11,491 18,861 20,879
Contribution margin (loss) 2,930 3,424 5,965 5,661
Overhead allocation 612 720 1,194 1,434
EBITDA 2,318 2,704 4,771 4,227
Depreciation and amortization 54 173 116 381
Operating income (loss) 2,264 2,531 4,655 3,846
Operating Segments | Sales Services        
Segment Reporting Information [Line Items]        
Revenue 4,414 2,296 9,076 5,087
Segment operating expense 3,234 2,050 6,573 4,316
Contribution margin (loss) 1,180 246 2,503 771
Overhead allocation 204 0 398 0
EBITDA 976 246 2,105 771
Depreciation and amortization 196 198 391 390
Operating income (loss) 780 48 1,714 381
Operating Segments | Fulfillment and Logistics Services        
Segment Reporting Information [Line Items]        
Revenue 20,499 19,630 39,922 41,095
Segment operating expense 18,113 16,931 35,156 35,440
Contribution margin (loss) 2,386 2,699 4,766 5,655
Overhead allocation 827 765 1,628 1,523
EBITDA 1,559 1,934 3,138 4,132
Depreciation and amortization 243 241 491 487
Operating income (loss) 1,316 1,693 2,647 3,645
Restructuring        
Segment Reporting Information [Line Items]        
Revenue 0 0 0 0
Segment operating expense 427 0 1,280 0
Contribution margin (loss) (427) 0 (1,280) 0
Overhead allocation 0 0 0 0
EBITDA (427) 0 (1,280) 0
Depreciation and amortization 0 0 0 0
Operating income (loss) (427) 0 (1,280) 0
Unallocated Corporate        
Segment Reporting Information [Line Items]        
Revenue 0 0 0 0
Segment operating expense 5,365 5,752 11,600 11,331
Contribution margin (loss) (5,365) (5,752) (11,600) (11,331)
Overhead allocation (2,499) (2,251) (4,882) (4,512)
EBITDA (2,866) (3,501) (6,718) (6,819)
Depreciation and amortization 364 374 728 745
Operating income (loss) $ (3,230) $ (3,875) $ (7,446) $ (7,564)