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Revenue from Contracts with Customers (Tables) | 9 Months Ended
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Sep. 30, 2024
Revenue from Contract with Customer [Abstract] |
Disaggregation of Revenue | The following table summarizes revenue from contracts with customers for the three and nine months ended September 30, 2024 and 2023 by our four reportable segments and the pattern of revenue recognition:
|  | Three Months Ended September 30, 2024
In thousands |  | Revenue for performance obligations recognized over time |  | Revenue for performance obligations recognized at a point in time |  | Total
Marketing Services |  | $ | 7,960 |  |  | $ | 1,090 |  |  | $ | 9,050 |
Customer Care |  | 13,068 |  |  | — |  |  | 13,068 |
Sales Services |  | 4,205 |  |  | — |  |  | 4,205 |
Fulfillment and Logistics Services |  | 17,644 |  |  | 3,663 |  |  | 21,307 |
Total Revenues |  | $ | 42,877 |  |  | $ | 4,753 |  |  | $ | 47,630 |
|  | Three Months Ended September 30, 2023
In thousands |  | Revenue for performance obligations recognized over time |  | Revenue for performance obligations recognized at a point in time |  | Total
Marketing Services |  | $ | 9,272 |  |  | $ | 1,319 |  |  | $ | 10,591 |
Customer Care |  | 11,832 |  |  | — |  |  | 11,832 |
Sales Services |  | 2,166 |  |  | — |  |  | 2,166 |
Fulfillment and Logistics Services |  | 18,625 |  |  | 3,905 |  |  | 22,530 |
Total Revenues |  | $ | 41,895 |  |  | $ | 5,224 |  |  | $ | 47,119 |
|  | Nine Months Ended September 30, 2024
In thousands |  | Revenue for performance obligations recognized over time |  | Revenue for performance obligations recognized at a point in time |  | Total
Marketing Services |  | $ | 22,408 |  |  | $ | 3,301 |  |  | $ | 25,709 |
Customer Care |  | 37,894 |  |  | — |  |  | 37,894 |
Sales Services |  | 13,281 |  |  | — |  |  | 13,281 |
Fulfillment and Logistics Services |  | 49,901 |  |  | 11,328 |  |  | 61,229 |
Total Revenues |  | $ | 123,484 |  |  | $ | 14,629 |  |  | $ | 138,113 |
|  | Nine Months Ended September 30, 2023
In thousands |  | Revenue for performance obligations recognized over time |  | Revenue for performance obligations recognized at a point in time |  | Total
Marketing Services |  | $ | 29,321 |  |  | $ | 3,430 |  |  | $ | 32,751 |
Customer Care |  | 38,372 |  |  | — |  |  | 38,372 |
Sales Services |  | 7,253 |  |  | — |  |  | 7,253 |
Fulfillment and Logistics Services |  | 52,044 |  |  | 11,581 |  |  | 63,625 |
Total Revenues |  | $ | 126,990 |  |  | $ | 15,011 |  |  | $ | 142,001 |
Contract Balances | The following table summarizes our contract balances as of September 30, 2024 and December 31, 2023:
In thousands |  | September 30, 2024 |  | December 31, 2023
Unbilled accounts receivable |  | 8,952 |  |  | 7,677 |
Contract assets |  | 308 |  |  | 258 |
Deferred revenue and customer advances |  | 3,400 |  |  | 3,195 |
Deferred revenue, included in other long-term liabilities |  | 213 |  |  | 294 |

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- Definition Tabular disclosure of receivable, contract asset, and contract liability from contract with customer. Includes, but is not limited to, change in contract asset and contract liability. + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 10 -Publisher FASB -URI https://asc.fasb.org/1943274/2147479806/606-10-50-10 + Details
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- Definition Tabular disclosure of disaggregation of revenue into categories depicting how nature, amount, timing, and uncertainty of revenue and cash flows are affected by economic factor. + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 5 -Publisher FASB -URI https://asc.fasb.org/1943274/2147479806/606-10-50-5 + Details
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