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Segment Reporting - Financial Information by Segment (Details) - USD ($)
$ in Thousands
 3 Months Ended 9 Months Ended
Sep. 30, 2024
Sep. 30, 2023
Sep. 30, 2024
Sep. 30, 2023
Segment Reporting Information [Line Items]        
Revenue $ 47,630 $ 47,119 $ 138,113 $ 142,001
Segment operating expense 44,694 43,253 131,361 133,313
Contribution margin (loss) 2,936 3,866 6,752 8,688
Overhead allocation 0 0 0 0
Depreciation and amortization 1,038 952 3,106 3,051
Operating income (loss) 1,898 2,914 3,646 5,637
Operating Segments | Marketing Services        
Segment Reporting Information [Line Items]        
Revenue 9,050 10,591 25,709 32,751
Segment operating expense 6,158 8,370 19,355 26,464
Contribution margin (loss) 2,892 2,221 6,354 6,287
Overhead allocation 792 706 2,454 2,261
Depreciation and amortization 167 71 509 167
Operating income (loss) 1,933 1,444 3,391 3,859
Operating Segments | Customer Care        
Segment Reporting Information [Line Items]        
Revenue 13,068 11,832 37,894 38,372
Segment operating expense 9,995 9,380 28,856 30,259
Contribution margin (loss) 3,073 2,452 9,038 8,113
Overhead allocation 567 668 1,761 2,102
Depreciation and amortization 44 57 160 438
Operating income (loss) 2,462 1,727 7,117 5,573
Operating Segments | Sales Services        
Segment Reporting Information [Line Items]        
Revenue 4,205 2,166 13,281 7,253
Segment operating expense 3,318 1,959 9,891 6,275
Contribution margin (loss) 887 207 3,390 978
Overhead allocation 189 0 587 0
Depreciation and amortization 198 196 589 586
Operating income (loss) 500 11 2,214 392
Operating Segments | Fulfillment and Logistics Services        
Segment Reporting Information [Line Items]        
Revenue 21,307 22,530 61,229 63,625
Segment operating expense 19,192 18,995 54,348 54,435
Contribution margin (loss) 2,115 3,535 6,881 9,190
Overhead allocation 775 680 2,403 2,203
Depreciation and amortization 266 249 757 736
Operating income (loss) 1,074 2,606 3,721 6,251
Restructuring        
Segment Reporting Information [Line Items]        
Revenue 0 0 0 0
Segment operating expense 836 0 2,116 0
Contribution margin (loss) (836) 0 (2,116) 0
Overhead allocation 0 0 0 0
Depreciation and amortization 0 0 0 0
Operating income (loss) (836) 0 (2,116) 0
Unallocated Corporate        
Segment Reporting Information [Line Items]        
Revenue 0 0 0 0
Segment operating expense 5,195 4,549 16,795 15,880
Contribution margin (loss) (5,195) (4,549) (16,795) (15,880)
Overhead allocation (2,323) (2,054) (7,205) (6,566)
Depreciation and amortization 363 379 1,091 1,124
Operating income (loss) $ (3,235) $ (2,874) $ (10,681) $ (10,438)