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Segment Reporting (Tables) | 12 Months Ended
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Dec. 31, 2024
Segment Reporting [Abstract] |
Financial Information by Segment | The following table presents financial information by segment year ended December 31, 2024:
(In thousands) |  | Marketing Services |  | Customer Care |  | Fulfillment & Logistics |  | Restructuring |  | Unallocated Corporate |  | Total
Operating revenue |  | $ | 50,332 |  |  | $ | 52,918 |  |  | $ | 81,992 |  |  | $ | — |  |  | $ | — |  |  | $ | 185,242 |
Segment labor expense |  | 26,440 |  |  | 34,175 |  |  | 20,263 |  |  | — |  |  | 12,891 |  |  | 93,769 |
Other segment operating expense |  | 11,468 |  |  | 6,260 |  |  | 52,770 |  |  | — |  |  | 8,927 |  |  | 79,425 |
Restructuring expense |  | — |  |  | — |  |  | — |  |  | 2,402 |  |  | — |  |  | 2,402 |
Contribution margin |  | $ | 12,424 |  |  | $ | 12,483 |  |  | $ | 8,959 |  |  | $ | (2,402) |  |  | $ | (21,818) |  |  | $ | 9,646 |
Overhead Allocation |  | 4,074 |  |  | 2,355 |  |  | 3,198 |  |  | — |  |  | (9,627) |  |  | — |
Goodwill and intangible assets impairment charges |  | 3,168 |  |  | — |  |  | — |  |  | — |  |  | — |  |  | 3,168 |
EBITDA (unaudited) |  | $ | 5,182 |  |  | $ | 10,128 |  |  | $ | 5,761 |  |  | $ | (2,402) |  |  | $ | (12,191) |  |  | $ | 6,478 |
Depreciation and amortization expense |  | 1,459 |  |  | 207 |  |  | 1,256 |  |  | — |  |  | 1,463 |  |  | 4,385 |
Operating income (loss) |  | $ | 3,723 |  |  | $ | 9,921 |  |  | $ | 4,505 |  |  | $ | (2,402) |  |  | $ | (13,654) |  |  | $ | 2,093 |
The following table presents financial information by segment year ended December 31, 2023:
(In thousands) |  | Marketing Services |  | Customer Care |  | Fulfillment & Logistics |  | Restructuring |  | Unallocated Corporate |  | Total
Operating revenue |  | $ | 52,910 |  |  | $ | 53,620 |  |  | $ | 84,962 |  |  | $ | — |  |  | $ | — |  |  | $ | 191,492 |
Segment labor expense |  | 30,938 |  |  | 35,345 |  |  | 19,418 |  |  | — |  |  | 12,267 |  |  | 97,968 |
Other segment operating expense |  | 12,351 |  |  | 6,013 |  |  | 53,797 |  |  | — |  |  | 8,080 |  |  | 80,241 |
Restructuring expense |  | — |  |  | — |  |  | — |  |  | 5,687 |  |  | — |  |  | 5,687 |
Contribution margin |  | $ | 9,621 |  |  | $ | 12,262 |  |  | $ | 11,747 |  |  | $ | (5,687) |  |  | $ | (20,347) |  |  | $ | 7,596 |
Overhead allocation |  | 2,984 |  |  | 2,774 |  |  | 2,891 |  |  | — |  |  | (8,649) |  |  | — |
EBITDA (unaudited) |  | $ | 6,637 |  |  | $ | 9,488 |  |  | $ | 8,856 |  |  | $ | (5,687) |  |  | $ | (11,698) |  |  | $ | 7,596 |
Depreciation and amortization expense |  | 1,093 |  |  | 500 |  |  | 1,142 |  |  | — |  |  | 1,502 |  |  | 4,237 |
Operating income (loss) |  | $ | 5,544 |  |  | $ | 8,988 |  |  | $ | 7,714 |  |  | $ | (5,687) |  |  | $ | (13,200) |  |  | $ | 3,359 |

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- Definition Tabular disclosure of the reconciliation of profit (loss) from reportable segments to the consolidated income (loss) before income tax expense (benefit) and discontinued operations. Includes, but is not limited to, reconciliation after income tax if income tax is allocated to the reportable segment. + References Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 31 -Publisher FASB -URI https://asc.fasb.org/1943274/2147482810/280-10-50-31 Reference 2: http://fasb.org/us-gaap/role/ref/legacyRef -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 30 -Subparagraph (b) -Publisher FASB -URI https://asc.fasb.org/1943274/2147482810/280-10-50-30 + Details
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