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v3.25.1

Segment Reporting - Financial Information by Segment (Details) - USD ($) $ in Thousands | 12 Months Ended
--- | ---
Dec. 31, 2024 | Dec. 31, 2023
Segment Reporting Information [Line Items] |  |
Operating revenue | $ 185,242 | $ 191,492
Segment labor expense | 93,769 | 97,968
Other segment operating expense | 79,425 | 80,241
Restructuring expense | 2,402 | 5,687
Contribution margin | 9,646 | 7,596
Overhead Allocation | 0 | 0
Goodwill and intangible assets impairment charges | 3,168 | 0
EBITDA (unaudited) | 6,478 | 7,596
Depreciation and amortization expense | 4,385 | 4,237
Operating income (loss) | 2,093 | 3,359
Operating Segments | Marketing Services |  |
Segment Reporting Information [Line Items] |  |
Operating revenue | 50,332 | 52,910
Segment labor expense | 26,440 | 30,938
Other segment operating expense | 11,468 | 12,351
Restructuring expense | 0 | 0
Contribution margin | 12,424 | 9,621
Overhead Allocation | 4,074 | 2,984
Goodwill and intangible assets impairment charges | 3,168 |
EBITDA (unaudited) | 5,182 | 6,637
Depreciation and amortization expense | 1,459 | 1,093
Operating income (loss) | 3,723 | 5,544
Operating Segments | Customer Care |  |
Segment Reporting Information [Line Items] |  |
Operating revenue | 52,918 | 53,620
Segment labor expense | 34,175 | 35,345
Other segment operating expense | 6,260 | 6,013
Restructuring expense | 0 | 0
Contribution margin | 12,483 | 12,262
Overhead Allocation | 2,355 | 2,774
Goodwill and intangible assets impairment charges | 0 |
EBITDA (unaudited) | 10,128 | 9,488
Depreciation and amortization expense | 207 | 500
Operating income (loss) | 9,921 | 8,988
Operating Segments | Fulfillment & Logistics Services |  |
Segment Reporting Information [Line Items] |  |
Operating revenue | 81,992 | 84,962
Segment labor expense | 20,263 | 19,418
Other segment operating expense | 52,770 | 53,797
Restructuring expense | 0 | 0
Contribution margin | 8,959 | 11,747
Overhead Allocation | 3,198 | 2,891
Goodwill and intangible assets impairment charges | 0 |
EBITDA (unaudited) | 5,761 | 8,856
Depreciation and amortization expense | 1,256 | 1,142
Operating income (loss) | 4,505 | 7,714
Restructuring |  |
Segment Reporting Information [Line Items] |  |
Operating revenue | 0 | 0
Segment labor expense | 0 | 0
Other segment operating expense | 0 | 0
Restructuring expense | 2,402 | 5,687
Contribution margin | (2,402) | (5,687)
Overhead Allocation | 0 | 0
Goodwill and intangible assets impairment charges | 0 |
EBITDA (unaudited) | (2,402) | (5,687)
Depreciation and amortization expense | 0 | 0
Operating income (loss) | (2,402) | (5,687)
Unallocated Corporate |  |
Segment Reporting Information [Line Items] |  |
Operating revenue | 0 | 0
Segment labor expense | 12,891 | 12,267
Other segment operating expense | 8,927 | 8,080
Restructuring expense | 0 | 0
Contribution margin | (21,818) | (20,347)
Overhead Allocation | (9,627) | (8,649)
Goodwill and intangible assets impairment charges | 0 |
EBITDA (unaudited) | (12,191) | (11,698)
Depreciation and amortization expense | 1,463 | 1,502
Operating income (loss) | $ (13,654) | $ (13,200)

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