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v3.25.1

Segment Reporting - Financial Information by Segment (Details) - USD ($) $ in Thousands | 3 Months Ended | 12 Months Ended
--- | --- | ---
Mar. 31, 2025 | Mar. 31, 2024 | Dec. 31, 2024
Segment Reporting Information [Line Items] |  |  |
Revenue | $ 41,561 | $ 45,448 |
Segment labor expense | 19,799 | 23,485 |
Other segment operating expense | 19,901 | 19,689 |
Restructuring expenses | 838 | 853 | $ 2,400
Contribution margin (loss) | 1,023 | 1,421 |
Overhead allocation | 0 | 0 |
EBITDA | 1,023 | 1,421 |
Depreciation and amortization | 1,063 | 1,046 |
Operating (loss) income | (40) | 375 |
Operating Segments | Marketing Services |  |  |
Segment Reporting Information [Line Items] |  |  |
Revenue | 8,782 | 13,583 |
Segment labor expense | 4,487 | 7,274 |
Other segment operating expense | 2,511 | 3,215 |
Restructuring expenses | 0 | 0 |
Contribution margin (loss) | 1,784 | 3,094 |
Overhead allocation | 711 | 1,000 |
EBITDA | 1,073 | 2,094 |
Depreciation and amortization | 217 | 372 |
Operating (loss) income | 856 | 1,722 |
Operating Segments | Customer Care |  |  |
Segment Reporting Information [Line Items] |  |  |
Revenue | 13,001 | 12,442 |
Segment labor expense | 8,016 | 8,099 |
Other segment operating expense | 2,100 | 1,308 |
Restructuring expenses | 0 | 0 |
Contribution margin (loss) | 2,885 | 3,035 |
Overhead allocation | 826 | 582 |
EBITDA | 2,059 | 2,453 |
Depreciation and amortization | 51 | 62 |
Operating (loss) income | 2,008 | 2,391 |
Operating Segments | Fulfillment & Logistics |  |  |
Segment Reporting Information [Line Items] |  |  |
Revenue | 19,778 | 19,423 |
Segment labor expense | 4,562 | 4,500 |
Other segment operating expense | 12,644 | 12,543 |
Restructuring expenses | 0 | 0 |
Contribution margin (loss) | 2,572 | 2,380 |
Overhead allocation | 882 | 801 |
EBITDA | 1,690 | 1,579 |
Depreciation and amortization | 501 | 248 |
Operating (loss) income | 1,189 | 1,331 |
Restructuring Expense |  |  |
Segment Reporting Information [Line Items] |  |  |
Revenue | 0 | 0 |
Segment labor expense | 0 | 0 |
Other segment operating expense | 0 | 0 |
Restructuring expenses | 838 | 853 |
Contribution margin (loss) | (838) | (853) |
Overhead allocation | 0 | 0 |
EBITDA | (838) | (853) |
Depreciation and amortization | 0 | 0 |
Operating (loss) income | (838) | (853) |
Unallocated Corporate |  |  |
Segment Reporting Information [Line Items] |  |  |
Revenue | 0 | 0 |
Segment labor expense | 2,734 | 3,612 |
Other segment operating expense | 2,646 | 2,623 |
Restructuring expenses | 0 | 0 |
Contribution margin (loss) | (5,380) | (6,235) |
Overhead allocation | (2,419) | (2,383) |
EBITDA | (2,961) | (3,852) |
Depreciation and amortization | 294 | 364 |
Operating (loss) income | $ (3,255) | $ (4,216) |

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