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Segment Reporting (Tables)
3 Months Ended
Mar. 31, 2025
Segment Reporting [Abstract]  
Financial Information by Segment
The following table presents financial information by segment for the three months ended March 31, 2025:

In thousandsMarketing ServicesCustomer CareFulfillment & LogisticsRestructuring ExpenseUnallocated CorporateTotal
Revenue$8,782 $13,001 $19,778 $— $— $41,561 
Segment labor expense4,487 8,016 4,562 — 2,734 19,799 
Other segment operating expense2,511 2,100 12,644 — 2,646 19,901 
Restructuring expense— — — 838 — 838 
Contribution margin (loss)$1,784 $2,885 $2,572 $(838)$(5,380)$1,023 
Overhead allocation711 826 882 — (2,419)— 
EBITDA$1,073 $2,059 $1,690 $(838)$(2,961)$1,023 
Depreciation and amortization217 51 501 — 294 1,063 
Operating income (loss)$856 $2,008 $1,189 $(838)$(3,255)$(40)
The following table presents financial information by segment for the three months ended March 31, 2024:
In thousandsMarketing ServicesCustomer CareFulfillment & LogisticsRestructuring ExpenseUnallocated CorporateTotal
Revenue$13,583 $12,442 $19,423 $— $— $45,448 
Segment labor expense7,274 8,099 4,500 — 3,612 23,485 
Other segment operating expense3,215 1,308 12,543 — 2,623 19,689 
Restructuring expense— — — 853 — 853 
Contribution margin (loss)$3,094 $3,035 $2,380 $(853)$(6,235)$1,421 
Overhead allocation1,000 582 801 — (2,383)— 
EBITDA$2,094 $2,453 $1,579 $(853)$(3,852)$1,421 
Depreciation and amortization372 62 248 — 364 1,046 
Operating income (loss)$1,722 $2,391 $1,331 $(853)$(4,216)$375