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Segment Reporting - Financial Information by Segment (Details) - USD ($)
$ in Thousands
 3 Months Ended 12 Months Ended
Mar. 31, 2025
Mar. 31, 2024
Dec. 31, 2024
Segment Reporting Information [Line Items]      
Revenue $ 41,561 $ 45,448  
Segment labor expense 19,799 23,485  
Other segment operating expense 19,901 19,689  
Restructuring expenses 838 853 $ 2,400
Contribution margin (loss) 1,023 1,421  
Overhead allocation 0 0  
EBITDA 1,023 1,421  
Depreciation and amortization 1,063 1,046  
Operating (loss) income (40) 375  
Operating Segments | Marketing Services      
Segment Reporting Information [Line Items]      
Revenue 8,782 13,583  
Segment labor expense 4,487 7,274  
Other segment operating expense 2,511 3,215  
Restructuring expenses 0 0  
Contribution margin (loss) 1,784 3,094  
Overhead allocation 711 1,000  
EBITDA 1,073 2,094  
Depreciation and amortization 217 372  
Operating (loss) income 856 1,722  
Operating Segments | Customer Care      
Segment Reporting Information [Line Items]      
Revenue 13,001 12,442  
Segment labor expense 8,016 8,099  
Other segment operating expense 2,100 1,308  
Restructuring expenses 0 0  
Contribution margin (loss) 2,885 3,035  
Overhead allocation 826 582  
EBITDA 2,059 2,453  
Depreciation and amortization 51 62  
Operating (loss) income 2,008 2,391  
Operating Segments | Fulfillment & Logistics      
Segment Reporting Information [Line Items]      
Revenue 19,778 19,423  
Segment labor expense 4,562 4,500  
Other segment operating expense 12,644 12,543  
Restructuring expenses 0 0  
Contribution margin (loss) 2,572 2,380  
Overhead allocation 882 801  
EBITDA 1,690 1,579  
Depreciation and amortization 501 248  
Operating (loss) income 1,189 1,331  
Restructuring Expense      
Segment Reporting Information [Line Items]      
Revenue 0 0  
Segment labor expense 0 0  
Other segment operating expense 0 0  
Restructuring expenses 838 853  
Contribution margin (loss) (838) (853)  
Overhead allocation 0 0  
EBITDA (838) (853)  
Depreciation and amortization 0 0  
Operating (loss) income (838) (853)  
Unallocated Corporate      
Segment Reporting Information [Line Items]      
Revenue 0 0  
Segment labor expense 2,734 3,612  
Other segment operating expense 2,646 2,623  
Restructuring expenses 0 0  
Contribution margin (loss) (5,380) (6,235)  
Overhead allocation (2,419) (2,383)  
EBITDA (2,961) (3,852)  
Depreciation and amortization 294 364  
Operating (loss) income $ (3,255) $ (4,216)