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v3.25.2

Segment Reporting - Financial Information by Segment (Details) - USD ($) $ in Thousands | 3 Months Ended | 6 Months Ended | 12 Months Ended
--- | --- | --- | ---
Jun. 30, 2025 | Jun. 30, 2024 | Jun. 30, 2025 | Jun. 30, 2024 | Dec. 31, 2024
Segment Reporting Information [Line Items] |  |  |  |  |
Revenue | $ 38,631 | $ 45,035 | $ 80,192 | $ 90,483 |
Segment labor expense | 19,445 | 22,682 | 39,244 | 46,167 |
Other segment operating expense | 17,938 | 19,531 | 37,839 | 39,220 |
Restructuring expenses | 149 | 427 | 987 | 1,280 | $ 2,400
Contribution margin (loss) | 1,099 | 2,395 | 2,122 | 3,816 |
Overhead allocation | 0 | 0 | 0 | 0 |
EBITDA | 1,099 | 2,395 | 2,122 | 3,816 |
Depreciation and amortization | 1,065 | 1,022 | 2,128 | 2,068 |
Operating income (loss) | 34 | 1,373 | (6) | 1,748 |
Operating Segments |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Revenue | 38,631 | 45,035 | 80,192 | 90,483 |
Operating Segments | Marketing Services |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Revenue | 8,662 | 12,152 | 17,443 | 25,735 |
Segment labor expense | 4,459 | 6,776 | 8,946 | 14,050 |
Other segment operating expense | 2,189 | 2,505 | 4,700 | 5,720 |
Restructuring expenses | 0 | 0 | 0 | 0 |
Contribution margin (loss) | 2,014 | 2,871 | 3,797 | 5,965 |
Overhead allocation | 652 | 1,060 | 1,363 | 2,060 |
EBITDA | 1,362 | 1,811 | 2,434 | 3,905 |
Depreciation and amortization | 218 | 361 | 435 | 733 |
Operating income (loss) | 1,144 | 1,450 | 1,999 | 3,172 |
Operating Segments | Customer Care |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Revenue | 11,845 | 12,384 | 24,847 | 24,826 |
Segment labor expense | 7,511 | 8,058 | 15,527 | 16,157 |
Other segment operating expense | 1,992 | 1,396 | 4,092 | 2,704 |
Restructuring expenses | 0 | 0 | 0 | 0 |
Contribution margin (loss) | 2,342 | 2,930 | 5,228 | 5,965 |
Overhead allocation | 737 | 612 | 1,563 | 1,194 |
EBITDA | 1,605 | 2,318 | 3,665 | 4,771 |
Depreciation and amortization | 50 | 54 | 101 | 116 |
Operating income (loss) | 1,555 | 2,264 | 3,564 | 4,655 |
Operating Segments | Fulfillment & Logistics Services |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Revenue | 18,124 | 20,499 | 37,902 | 39,922 |
Segment labor expense | 4,732 | 4,765 | 9,294 | 9,265 |
Other segment operating expense | 11,224 | 13,348 | 23,868 | 25,891 |
Restructuring expenses | 0 | 0 | 0 | 0 |
Contribution margin (loss) | 2,168 | 2,386 | 4,740 | 4,766 |
Overhead allocation | 739 | 827 | 1,621 | 1,628 |
EBITDA | 1,429 | 1,559 | 3,119 | 3,138 |
Depreciation and amortization | 519 | 243 | 1,020 | 491 |
Operating income (loss) | 910 | 1,316 | 2,099 | 2,647 |
Restructuring Expense |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Revenue | 0 | 0 | 0 | 0 |
Segment labor expense | 0 | 0 | 0 | 0 |
Other segment operating expense |  |  |  | 0 |
Restructuring expenses | 149 | 427 | 987 | 1,280 |
Contribution margin (loss) | (149) | (427) | (987) | (1,280) |
Overhead allocation | 0 | 0 | 0 | 0 |
EBITDA | (149) | (427) | (987) | (1,280) |
Depreciation and amortization | 0 | 0 | 0 | 0 |
Operating income (loss) | (149) | (427) | (987) | (1,280) |
Unallocated Corporate |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Revenue | 0 | 0 | 0 | 0 |
Segment labor expense | 2,743 | 3,083 | 5,477 | 6,695 |
Other segment operating expense | 2,533 | 2,282 | 5,179 | 4,905 |
Restructuring expenses | 0 | 0 | 0 | 0 |
Contribution margin (loss) | (5,276) | (5,365) | (10,656) | (11,600) |
Overhead allocation | (2,128) | (2,499) | (4,547) | (4,882) |
EBITDA | (3,148) | (2,866) | (6,109) | (6,718) |
Depreciation and amortization | 278 | 364 | 572 | 728 |
Operating income (loss) | $ (3,426) | $ (3,230) | $ (6,681) | $ (7,446) |

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