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Segment Reporting (Tables)

6 Months Ended

Jun. 30, 2025

Segment Reporting [Abstract]

Financial Information by Segment

The following table presents financial information by segment for the three months ended June 30, 2025:

In thousands						Marketing Services						Customer Care						Fulfillment & Logistics Services						Restructuring Expense						Unallocated Corporate						Total
Revenue						$	8,662					$	11,845					$	18,124					$	—					$	—					$	38,631
Segment labor expense						4,459						7,511						4,732						—						2,743						19,445
Other segment operating expense						2,189						1,992						11,224												2,533						17,938
Restructuring expense						—						—						—						149						—						149
Contribution margin (loss)						$	2,014					$	2,342					$	2,168					$	(149)					$	(5,276)					$	1,099
Overhead allocation						652						737						739						—						(2,128)						—
EBITDA						$	1,362					$	1,605					$	1,429					$	(149)					$	(3,148)					$	1,099
Depreciation and amortization						218						50						519						—						278						1,065
Operating income (loss)						$	1,144					$	1,555					$	910					$	(149)					$	(3,426)					$	34

The following table presents financial information by segment for the three months ended June 30, 2024:

In thousands						Marketing Services						Customer Care						Fulfillment & Logistics Services						Restructuring Expense						Unallocated Corporate						Total
Revenue						$	12,152					$	12,384					$	20,499					$	—					$	—					$	45,035
Segment labor expense						6,776						8,058						4,765						—						3,083						22,682
Other segment operating expense						2,505						1,396						13,348												2,282						19,531
Restructuring expense						—						—						—						427						—						427
Contribution margin (loss)						$	2,871					$	2,930					$	2,386					$	(427)					$	(5,365)					$	2,395
Overhead allocation						1,060						612						827						—						(2,499)						—
EBITDA						$	1,811					$	2,318					$	1,559					$	(427)					$	(2,866)					$	2,395
Depreciation and amortization						361						54						243						—						364						1,022
Operating income (loss)						$	1,450					$	2,264					$	1,316					$	(427)					$	(3,230)					$	1,373

The following table presents financial information by segment for the six months ended June 30, 2025:

In thousands						Marketing Services						Customer Care						Fulfillment & Logistics Services						Restructuring Expense						Unallocated Corporate						Total
Revenue						$	17,443					$	24,847					$	37,902					$	—					$	—					$	80,192
Segment labor expense						8,946						15,527						9,294						—						5,477						39,244
Other segment operating expense						4,700						4,092						23,868												5,179						37,839
Restructuring expense						—						—						—						987						—						987
Contribution margin (loss)						$	3,797					$	5,228					$	4,740					$	(987)					$	(10,656)					$	2,122
Overhead allocation						1,363						1,563						1,621						—						(4,547)						—
EBITDA						$	2,434					$	3,665					$	3,119					$	(987)					$	(6,109)					$	2,122
Depreciation and amortization						435						101						1,020						—						572						2,128
Operating income (loss)						$	1,999					$	3,564					$	2,099					$	(987)					$	(6,681)					$	(6)

The following table presents financial information by segment for the six months ended June 30, 2024:

In thousands						Marketing Services						Customer Care						Fulfillment & Logistics Services						Restructuring Expense						Unallocated Corporate						Total
Revenue						$	25,735					$	24,826					$	39,922					$	—					$	—					$	90,483
Segment labor expense						14,050						16,157						9,265						—						6,695						46,167
Other segment operating expense						5,720						2,704						25,891						—						4,905						39,220
Restructuring expense						—						—						—						1,280						—						1,280
Contribution margin (loss)						$	5,965					$	5,965					$	4,766					$	(1,280)					$	(11,600)					$	3,816
Overhead allocation						2,060						1,194						1,628						—						(4,882)						—
EBITDA						$	3,905					$	4,771					$	3,138					$	(1,280)					$	(6,718)					$	3,816
Depreciation and amortization						733						116						491						—						728						2,068
Operating income (loss)						$	3,172					$	4,655					$	2,647					$	(1,280)					$	(7,446)					$	1,748

X

- Definition

Tabular disclosure of the reconciliation of profit (loss) from reportable segments to the consolidated income (loss) before income tax expense (benefit) and discontinued operations. Includes, but is not limited to, reconciliation after income tax if income tax is allocated to the reportable segment.

+ References

Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 31
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-31

Reference 2: http://fasb.org/us-gaap/role/ref/legacyRef
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 30
-Subparagraph (b)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-30

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X

- References

No definition available.

+ Details

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