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Segment Reporting (Tables) | 9 Months Ended
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Sep. 30, 2025
Segment Reporting [Abstract] |
Financial Information by Segment | The following table presents financial information by segment for the three months ended September 30, 2025:
In thousands |  | Marketing Services |  | Customer Care |  | Fulfillment & Logistics Services |  | Restructuring Expense |  | Unallocated Corporate |  | Total
Revenue |  | $ | 8,826 |  |  | $ | 11,553 |  |  | $ | 19,141 |  |  | $ | — |  |  | $ | — |  |  | $ | 39,520 |
Segment labor expense |  | 4,524 |  |  | 7,722 |  |  | 5,360 |  |  | — |  |  | 2,776 |  |  | 20,382 |
Other segment operating expense |  | 1,912 |  |  | 1,988 |  |  | 10,682 |  |  | — |  |  | 2,291 |  |  | 16,873 |
Restructuring expense |  | — |  |  | — |  |  | — |  |  | 538 |  |  | — |  |  | 538 |
Contribution margin (loss) |  | $ | 2,390 |  |  | $ | 1,843 |  |  | $ | 3,099 |  |  | $ | (538) |  |  | $ | (5,067) |  |  | $ | 1,727 |
Overhead allocation |  | 633 |  |  | 747 |  |  | 754 |  |  | — |  |  | (2,134) |  |  | — |
EBITDA |  | $ | 1,757 |  |  | $ | 1,096 |  |  | $ | 2,345 |  |  | $ | (538) |  |  | $ | (2,933) |  |  | $ | 1,727 |
Depreciation and amortization |  | 222 |  |  | 59 |  |  | 655 |  |  | — |  |  | 282 |  |  | 1,218 |
Operating income (loss) |  | $ | 1,535 |  |  | $ | 1,037 |  |  | $ | 1,690 |  |  | $ | (538) |  |  | $ | (3,215) |  |  | $ | 509 |
The following table presents financial information by segment for the three months ended September 30, 2024:
In thousands |  | Marketing Services |  | Customer Care |  | Fulfillment & Logistics Services |  | Restructuring Expense |  | Unallocated Corporate |  | Total
Revenue |  | $ | 13,255 |  |  | $ | 13,068 |  |  | $ | 21,307 |  |  | $ | — |  |  | $ | — |  |  | $ | 47,630 |
Segment labor expense |  | 6,730 |  |  | 8,390 |  |  | 5,647 |  |  | — |  |  | 3,409 |  |  | 24,176 |
Other segment operating expense |  | 2,746 |  |  | 1,605 |  |  | 13,545 |  |  | — |  |  | 1,785 |  |  | 19,681 |
Restructuring expense |  | — |  |  | — |  |  | — |  |  | 836 |  |  | — |  |  | 836 |
Contribution margin (loss) |  | $ | 3,779 |  |  | $ | 3,073 |  |  | $ | 2,115 |  |  | $ | (836) |  |  | $ | (5,194) |  |  | $ | 2,937 |
Overhead allocation |  | 981 |  |  | 567 |  |  | 775 |  |  | — |  |  | (2,323) |  |  | — |
EBITDA |  | $ | 2,798 |  |  | $ | 2,506 |  |  | $ | 1,340 |  |  | $ | (836) |  |  | $ | (2,871) |  |  | $ | 2,937 |
Depreciation and amortization |  | 365 |  |  | 44 |  |  | 266 |  |  | — |  |  | 364 |  |  | 1,039 |
Operating income (loss) |  | $ | 2,433 |  |  | $ | 2,462 |  |  | $ | 1,074 |  |  | $ | (836) |  |  | $ | (3,235) |  |  | $ | 1,898 |
The following table presents financial information by segment for the nine months ended September 30, 2025:
In thousands |  | Marketing Services |  | Customer Care |  | Fulfillment & Logistics Services |  | Restructuring Expense |  | Unallocated Corporate |  | Total
Revenue |  | $ | 26,269 |  |  | $ | 36,400 |  |  | $ | 57,043 |  |  | $ | — |  |  | $ | — |  |  | $ | 119,712 |
Segment labor expense |  | 13,470 |  |  | 23,249 |  |  | 14,654 |  |  | — |  |  | 8,253 |  |  | 59,626 |
Other segment operating expense |  | 6,612 |  |  | 6,080 |  |  | 34,550 |  |  | — |  |  | 7,470 |  |  | 54,712 |
Restructuring expense |  | — |  |  | — |  |  | — |  |  | 1,525 |  |  | — |  |  | 1,525 |
Contribution margin (loss) |  | $ | 6,187 |  |  | $ | 7,071 |  |  | $ | 7,839 |  |  | $ | (1,525) |  |  | $ | (15,723) |  |  | $ | 3,849 |
Overhead allocation |  | 1,996 |  |  | 2,310 |  |  | 2,375 |  |  | — |  |  | (6,681) |  |  | — |
EBITDA |  | $ | 4,191 |  |  | $ | 4,761 |  |  | $ | 5,464 |  |  | $ | (1,525) |  |  | $ | (9,042) |  |  | $ | 3,849 |
Depreciation and amortization |  | 657 |  |  | 160 |  |  | 1,675 |  |  | — |  |  | 854 |  |  | 3,346 |
Operating income (loss) |  | $ | 3,534 |  |  | $ | 4,601 |  |  | $ | 3,789 |  |  | $ | (1,525) |  |  | $ | (9,896) |  |  | $ | 503 |
The following table presents financial information by segment for the nine months ended September 30, 2024:
In thousands |  | Marketing Services |  | Customer Care |  | Fulfillment & Logistics Services |  | Restructuring Expense |  | Unallocated Corporate |  | Total
Revenue |  | $ | 38,990 |  |  | $ | 37,894 |  |  | $ | 61,229 |  |  | $ | — |  |  | $ | — |  |  | $ | 138,113 |
Segment labor expense |  | 20,780 |  |  | 24,547 |  |  | 14,912 |  |  | — |  |  | 10,104 |  |  | 70,343 |
Other segment operating expense |  | 8,466 |  |  | 4,309 |  |  | 39,436 |  |  | — |  |  | 6,690 |  |  | 58,901 |
Restructuring expense |  | — |  |  | — |  |  | — |  |  | 2,116 |  |  | — |  |  | 2,116 |
Contribution margin (loss) |  | $ | 9,744 |  |  | $ | 9,038 |  |  | $ | 6,881 |  |  | $ | (2,116) |  |  | $ | (16,794) |  |  | $ | 6,753 |
Overhead allocation |  | 3,041 |  |  | 1,761 |  |  | 2,403 |  |  | — |  |  | (7,205) |  |  | — |
EBITDA |  | $ | 6,703 |  |  | $ | 7,277 |  |  | $ | 4,478 |  |  | $ | (2,116) |  |  | $ | (9,589) |  |  | $ | 6,753 |
Depreciation and amortization |  | 1,098 |  |  | 160 |  |  | 757 |  |  | — |  |  | 1,092 |  |  | 3,107 |
Operating income (loss) |  | $ | 5,605 |  |  | $ | 7,117 |  |  | $ | 3,721 |  |  | $ | (2,116) |  |  | $ | (10,681) |  |  | $ | 3,646 |

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- Definition Tabular disclosure of the reconciliation of profit (loss) from reportable segments to the consolidated income (loss) before income tax expense (benefit) and discontinued operations. Includes, but is not limited to, reconciliation after income tax if income tax is allocated to the reportable segment. + References Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 31 -Publisher FASB -URI https://asc.fasb.org/1943274/2147482810/280-10-50-31 Reference 2: http://fasb.org/us-gaap/role/ref/legacyRef -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 30 -Subparagraph (b) -Publisher FASB -URI https://asc.fasb.org/1943274/2147482810/280-10-50-30 + Details
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