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Segment Reporting (Tables)

9 Months Ended

Sep. 30, 2025

Segment Reporting [Abstract]

Financial Information by Segment

The following table presents financial information by segment for the three months ended September 30, 2025:

In thousands						Marketing Services						Customer Care						Fulfillment & Logistics Services						Restructuring Expense						Unallocated Corporate						Total
Revenue						$	8,826					$	11,553					$	19,141					$	—					$	—					$	39,520
Segment labor expense						4,524						7,722						5,360						—						2,776						20,382
Other segment operating expense						1,912						1,988						10,682						—						2,291						16,873
Restructuring expense						—						—						—						538						—						538
Contribution margin (loss)						$	2,390					$	1,843					$	3,099					$	(538)					$	(5,067)					$	1,727
Overhead allocation						633						747						754						—						(2,134)						—
EBITDA						$	1,757					$	1,096					$	2,345					$	(538)					$	(2,933)					$	1,727
Depreciation and amortization						222						59						655						—						282						1,218
Operating income (loss)						$	1,535					$	1,037					$	1,690					$	(538)					$	(3,215)					$	509

The following table presents financial information by segment for the three months ended September 30, 2024:

In thousands						Marketing Services						Customer Care						Fulfillment & Logistics Services						Restructuring Expense						Unallocated Corporate						Total
Revenue						$	13,255					$	13,068					$	21,307					$	—					$	—					$	47,630
Segment labor expense						6,730						8,390						5,647						—						3,409						24,176
Other segment operating expense						2,746						1,605						13,545						—						1,785						19,681
Restructuring expense						—						—						—						836						—						836
Contribution margin (loss)						$	3,779					$	3,073					$	2,115					$	(836)					$	(5,194)					$	2,937
Overhead allocation						981						567						775						—						(2,323)						—
EBITDA						$	2,798					$	2,506					$	1,340					$	(836)					$	(2,871)					$	2,937
Depreciation and amortization						365						44						266						—						364						1,039
Operating income (loss)						$	2,433					$	2,462					$	1,074					$	(836)					$	(3,235)					$	1,898

The following table presents financial information by segment for the nine months ended September 30, 2025:

In thousands						Marketing Services						Customer Care						Fulfillment & Logistics Services						Restructuring Expense						Unallocated Corporate						Total
Revenue						$	26,269					$	36,400					$	57,043					$	—					$	—					$	119,712
Segment labor expense						13,470						23,249						14,654						—						8,253						59,626
Other segment operating expense						6,612						6,080						34,550						—						7,470						54,712
Restructuring expense						—						—						—						1,525						—						1,525
Contribution margin (loss)						$	6,187					$	7,071					$	7,839					$	(1,525)					$	(15,723)					$	3,849
Overhead allocation						1,996						2,310						2,375						—						(6,681)						—
EBITDA						$	4,191					$	4,761					$	5,464					$	(1,525)					$	(9,042)					$	3,849
Depreciation and amortization						657						160						1,675						—						854						3,346
Operating income (loss)						$	3,534					$	4,601					$	3,789					$	(1,525)					$	(9,896)					$	503

The following table presents financial information by segment for the nine months ended September 30, 2024:

In thousands						Marketing Services						Customer Care						Fulfillment & Logistics Services						Restructuring Expense						Unallocated Corporate						Total
Revenue						$	38,990					$	37,894					$	61,229					$	—					$	—					$	138,113
Segment labor expense						20,780						24,547						14,912						—						10,104						70,343
Other segment operating expense						8,466						4,309						39,436						—						6,690						58,901
Restructuring expense						—						—						—						2,116						—						2,116
Contribution margin (loss)						$	9,744					$	9,038					$	6,881					$	(2,116)					$	(16,794)					$	6,753
Overhead allocation						3,041						1,761						2,403						—						(7,205)						—
EBITDA						$	6,703					$	7,277					$	4,478					$	(2,116)					$	(9,589)					$	6,753
Depreciation and amortization						1,098						160						757						—						1,092						3,107
Operating income (loss)						$	5,605					$	7,117					$	3,721					$	(2,116)					$	(10,681)					$	3,646

X

- Definition

Tabular disclosure of the reconciliation of profit (loss) from reportable segments to the consolidated income (loss) before income tax expense (benefit) and discontinued operations. Includes, but is not limited to, reconciliation after income tax if income tax is allocated to the reportable segment.

+ References

Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 31
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-31

Reference 2: http://fasb.org/us-gaap/role/ref/legacyRef
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 30
-Subparagraph (b)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-30

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X

- References

No definition available.

+ Details

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