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Segment Reporting - Financial Information by Segment (Details) - USD ($)
$ in Thousands
 3 Months Ended 9 Months Ended
Sep. 30, 2025
Sep. 30, 2024
Sep. 30, 2025
Sep. 30, 2024
Segment Reporting Information [Line Items]        
Revenue $ 39,520 $ 47,630 $ 119,712 $ 138,113
Segment labor expense 20,382 24,176 59,626 70,343
Other segment operating expense 16,873 19,681 54,712 58,901
Restructuring expenses 538 836 1,525 2,116
Contribution margin (loss) 1,727 2,937 3,849 6,753
Overhead allocation 0 0 0 0
EBITDA 1,727 2,937 3,849 6,753
Depreciation and amortization 1,218 1,039 3,346 3,107
Operating income 509 1,898 503 3,646
Operating Segments        
Segment Reporting Information [Line Items]        
Revenue 39,520 47,630 119,712 138,113
Operating Segments | Marketing Services        
Segment Reporting Information [Line Items]        
Revenue 8,826 13,255 26,269 38,990
Segment labor expense 4,524 6,730 13,470 20,780
Other segment operating expense 1,912 2,746 6,612 8,466
Restructuring expenses 0 0 0 0
Contribution margin (loss) 2,390 3,779 6,187 9,744
Overhead allocation 633 981 1,996 3,041
EBITDA 1,757 2,798 4,191 6,703
Depreciation and amortization 222 365 657 1,098
Operating income 1,535 2,433 3,534 5,605
Operating Segments | Customer Care        
Segment Reporting Information [Line Items]        
Revenue 11,553 13,068 36,400 37,894
Segment labor expense 7,722 8,390 23,249 24,547
Other segment operating expense 1,988 1,605 6,080 4,309
Restructuring expenses 0 0 0 0
Contribution margin (loss) 1,843 3,073 7,071 9,038
Overhead allocation 747 567 2,310 1,761
EBITDA 1,096 2,506 4,761 7,277
Depreciation and amortization 59 44 160 160
Operating income 1,037 2,462 4,601 7,117
Operating Segments | Fulfillment & Logistics Services        
Segment Reporting Information [Line Items]        
Revenue 19,141 21,307 57,043 61,229
Segment labor expense 5,360 5,647 14,654 14,912
Other segment operating expense 10,682 13,545 34,550 39,436
Restructuring expenses 0 0 0 0
Contribution margin (loss) 3,099 2,115 7,839 6,881
Overhead allocation 754 775 2,375 2,403
EBITDA 2,345 1,340 5,464 4,478
Depreciation and amortization 655 266 1,675 757
Operating income 1,690 1,074 3,789 3,721
Restructuring Expense        
Segment Reporting Information [Line Items]        
Revenue 0 0 0 0
Segment labor expense 0 0 0 0
Other segment operating expense 0 0 0 0
Restructuring expenses 538 836 1,525 2,116
Contribution margin (loss) (538) (836) (1,525) (2,116)
Overhead allocation 0 0 0 0
EBITDA (538) (836) (1,525) (2,116)
Depreciation and amortization 0 0 0 0
Operating income (538) (836) (1,525) (2,116)
Unallocated Corporate        
Segment Reporting Information [Line Items]        
Revenue 0 0 0 0
Segment labor expense 2,776 3,409 8,253 10,104
Other segment operating expense 2,291 1,785 7,470 6,690
Restructuring expenses 0 0 0 0
Contribution margin (loss) (5,067) (5,194) (15,723) (16,794)
Overhead allocation (2,134) (2,323) (6,681) (7,205)
EBITDA (2,933) (2,871) (9,042) (9,589)
Depreciation and amortization 282 364 854 1,092
Operating income $ (3,215) $ (3,235) $ (9,896) $ (10,681)