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Customers' refundable fees (Details) - CNY (¥)
¥ in Thousands
12 Months Ended
Dec. 31, 2019
Dec. 31, 2018
Dec. 31, 2017
Movement In Customers Refundable Fees [Roll Forward]      
Balance at beginning of year ¥ 41,697 ¥ 58,878 ¥ 76,625
Cash received from customers 409,781 554,539 797,529
Cash refunded to customers (85,227) (36,136) (160,653)
Revenue recognized (321,335) (535,584) (654,623)
Balance at end of year ¥ 44,916 ¥ 41,697 ¥ 58,878