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Condensed Consolidated Statements of Operations (Unaudited) - USD ($)
 3 Months Ended
Dec. 31, 2015
Dec. 31, 2014
Net revenue:    
Digital engagement services $ 2,373,000 $ 3,231,000
Subscription and perpetual licenses 1,523,000 1,380,000
Managed service hosting 347,000 401,000
Total net revenue 4,243,000 5,012,000
Cost of revenue:    
Digital engagement services 1,454,000 2,564,000
Subscription and perpetual licenses 558,000 430,000
Managed service hosting 77,000 74,000
Total cost of revenue 2,089,000 3,068,000
Gross profit 2,154,000 1,944,000
Operating expenses:    
Sales and marketing 1,068,000 1,810,000
General and administrative 862,000 993,000
Research and development 341,000 602,000
Depreciation and amortization 356,000 $ 452,000
Restructuring charges 586,000
Total operating expenses 3,213,000 $ 3,857,000
Loss from operations (1,059,000) (1,913,000)
Interest and other expense, net (283,000) (162,000)
Loss before income taxes (1,342,000) (2,075,000)
Provision for income taxes 6,000 35,000
Net loss (1,348,000) (2,110,000)
Dividends on convertible preferred stock (32,000) (21,000)
Net loss applicable to common shareholders $ (1,380,000) $ (2,131,000)
Net loss per share attributable to common shareholders:    
Basic and diluted (in dollars per share) $ (0.25) $ (0.49)
Number of weighted average shares outstanding:    
Basic and diluted (in shares) 5,164,809 4,343,023