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Note 10 - Revenues and Other Related Items | 9 Months Ended
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Jun. 30, 2022
Notes to Financial Statements |
Revenue from Contract with Customer [Text Block] | 10. Revenues and Other Related Items Disaggregated Revenues The Company disaggregates revenue from contracts with customers by geography and product grouping, as it believes this best depicts how the nature, amount, timing and uncertainty of revenue and cash flows are affected by economic factors. The Company’s revenue by geography (based on customer address) is as follows:
|  | Three Months Ended June 30, |  |  | Nine Months Ended June 30, |
Revenues: |  | 2022 |  |  | 2021 |  |  | 2022 |  |  | 2021 |
United States |  | $ | 3,325 |  |  | $ | 1,978 |  |  | $ | 9,944 |  |  | $ | 6,495 |
International |  |  | 881 |  |  |  | 1,467 |  |  |  | 2,665 |  |  |  | 2,660 |
|  | $ | 4,206 |  |  | $ | 3,445 |  |  | $ | 12,609 |  |  | $ | 9,155 |
The largest concentration within the Company’s international revenue geography is within Canada. Long-lived assets located in foreign jurisdictions aggregated approximately $6.9 million and $7.5 million as of June 30, 2022 and September 30, 2021, respectively. The Company’s revenue by type is as follows:
|  | Three Months Ended June 30, |  |  | Nine Months Ended June 30, |
Revenues: |  | 2022 |  |  | 2021 |  |  | 2022 |  |  | 2021 |
Digital engagement services |  | $ | 812 |  |  | $ | 821 |  |  | $ | 2,492 |  |  | $ | 2,543 |
Subscription |  |  | 3,022 |  |  |  | 2,330 |  |  |  | 8,984 |  |  |  | 5,713 |
Maintenance |  |  | 129 |  |  |  | 93 |  |  |  | 366 |  |  |  | 268 |
Hosting |  |  | 207 |  |  |  | 201 |  |  |  | 661 |  |  |  | 631 |
Perpetual licenses |  |  | 36 |  |  |  | - |  |  |  | 106 |  |  |  | - |
|  | $ | 4,206 |  |  | $ | 3,445 |  |  | $ | 12,609 |  |  | $ | 9,155 |
For the three and nine months ended June 30, 2022 and June 30, 2021, no customers exceeded 10% of the Company’s total revenue. Deferred Revenue Amounts that have been invoiced are recorded in accounts receivable and deferred revenue or revenue, depending on whether the revenue recognition criteria have been met. Deferred revenue represents amounts billed for which revenue has not yet been recognized. Deferred revenue that is expected to be recognized during the succeeding 12-month period is recorded as current deferred revenue, and the remaining portion is recorded as noncurrent deferred revenue included in Other long-term liabilities. The following table summarizes the classification and net change in deferred revenue as of and for the three months and nine months ended June 30, 2022:
|  | Deferred Revenue |
|  | Current |  |  | Long-Term |
Balance as of October 1, 2021 |  | $ | 2,097 |  |  | $ | 418 |
Increase (decrease) |  |  | (304 | ) |  |  | (23 | )
Balance as of December 31, 2021 |  | $ | 1,793 |  |  | $ | 395 |
Increase (decrease) |  |  | (227 | ) |  |  | 3 |
Balance as of March 31, 2022 |  | $ | 1,566 |  |  | $ | 398 |
Increase (decrease) |  |  | 237 |  |  |  | 13 |
Balance as of June 30, 2022 |  | $ | 1,803 |  |  | $ | 411 |

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- Definition The entire disclosure of revenue from contract with customer to transfer good or service and to transfer nonfinancial asset. Includes, but is not limited to, disaggregation of revenue, credit loss recognized from contract with customer, judgment and change in judgment related to contract with customer, and asset recognized from cost incurred to obtain or fulfill contract with customer. Excludes insurance and lease contracts. + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -URI https://asc.fasb.org/topic&trid=49130388 Reference 2: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 10 -URI https://asc.fasb.org/extlink&oid=126920106&loc=SL49130551-203045 Reference 3: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 13 -Subparagraph (b)(2) -URI https://asc.fasb.org/extlink&oid=126920106&loc=SL49130556-203045 Reference 4: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 12 -Subparagraph (b) -URI https://asc.fasb.org/extlink&oid=126920106&loc=SL49130554-203045 Reference 5: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 9 -URI https://asc.fasb.org/extlink&oid=126920106&loc=SL49130550-203045 Reference 6: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 12 -Subparagraph (e) -URI https://asc.fasb.org/extlink&oid=126920106&loc=SL49130554-203045 Reference 7: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 12 -Subparagraph (a) -URI https://asc.fasb.org/extlink&oid=126920106&loc=SL49130554-203045 Reference 8: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 12 -Subparagraph (d) -URI https://asc.fasb.org/extlink&oid=126920106&loc=SL49130554-203045 Reference 9: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 15 -URI https://asc.fasb.org/extlink&oid=126920106&loc=SL49130558-203045 Reference 10: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 12 -Subparagraph (c) -URI https://asc.fasb.org/extlink&oid=126920106&loc=SL49130554-203045 + Details
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