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Note 17 - Restructuring | 12 Months Ended
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Dec. 31, 2024
Notes to Financial Statements |
Restructuring and Related Activities Disclosure [Text Block] |
17. | RESTRUCTURING
On May 9, 2023, the Company announced a plan to reduce expenses and re-align the organization’s structure by implementing a reduction in its current workforce impacting approximately 50 employees and 15 contractors, primarily in the Philippines. The headcount reduction is part of the Company's cost saving initiatives to navigate challenges in the industry and to better position itself for future growth opportunities. The Company incurred $1.6 million of restructuring charges during the year ended December 31, 2023. On February 8, 2024, the Company committed to a fixed cost-cutting plan, including a reduction in workforce which resulted in the termination of approximately 17 employees and 26 contractors globally. The Company incurred $0.6 million of restructuring charges during the year ended December 31, 2024. The accounting for the restructuring costs follows the provisions of ASC 420, "Accounting for Costs Associated with Exit or Disposal Activities," which requires the recognition of a liability once the restructuring plan is communicated to affected employees and meets the criteria of being probable and reasonably estimable. The Company recognizes a liability for employee severance, other benefits, and involuntary terminations on the communication date. The following table provides a summary of the restructuring costs incurred:
|  | December 31, |  |  | December 31, |
|  | 2023 |  |  | 2024 |
|  | (in thousands) |  |  | (in thousands) |
Employee severance |  | $ | 916 |  |  | $ | 674 |
Retention bonus settled |  |  | 411 |  |  |  | — |
Other restructuring costs(1) |  |  | 306 |  |  |  | (109 | )
Total restructuring costs |  | $ | 1,633 |  |  | $ | 565 |
(1) Includes reversal of costs associated with a contract settlement during the year ended December 31, 2024. The following table provides a summary of the Company's total restructuring reserve:
|  | Employee Severance |  |  | Contract Termination Costs |  |  | Other |  |  | Total |
Balance – December 31, 2023 |  | $ | — |  |  | $ | 193 |  |  | $ | — |  |  | $ | 193 |
Charges |  |  | 674 |  |  |  | (118 | ) |  |  | 9 |  |  |  | 565 |
Usage-cash |  |  | (674 | ) |  |  | (75 | ) |  |  | (9 | ) |  |  | (758 | )
Balance – December 31, 2024 |  | $ | — |  |  | $ | — |  |  | $ | — |  |  | $ | — |
As of December 31, 2023, the Company had a liability of $0.2 million for restructuring costs, of which $0.1 million was included in accrued expenses and other current liabilities and $0.1 million was included in other liabilities on the consolidated balance sheet. As of December 31, 2024, the Company did not have any liability for restructuring costs.

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- Definition The entire disclosure for restructuring and related activities. Description of restructuring activities such as exit and disposal activities, include facts and circumstances leading to the plan, the expected plan completion date, the major types of costs associated with the plan activities, total expected costs, the accrual balance at the end of the period, and the periods over which the remaining accrual will be settled. + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Topic 420 -SubTopic 10 -Name Accounting Standards Codification -Section S99 -Paragraph 2 -Subparagraph (SAB Topic 5.P.4.e) -Publisher FASB -URI https://asc.fasb.org/1943274/2147479823/420-10-S99-2 Reference 2: http://www.xbrl.org/2003/role/disclosureRef -Topic 420 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 1 -Subparagraph (b)(2) -Publisher FASB -URI https://asc.fasb.org/1943274/2147482017/420-10-50-1 Reference 3: http://www.xbrl.org/2003/role/disclosureRef -Topic 420 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 1 -Subparagraph (a) -Publisher FASB -URI https://asc.fasb.org/1943274/2147482017/420-10-50-1 Reference 4: http://www.xbrl.org/2003/role/disclosureRef -Topic 420 -Name Accounting Standards Codification -Publisher FASB -URI https://asc.fasb.org/420/tableOfContent Reference 5: http://www.xbrl.org/2003/role/disclosureRef -Topic 420 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 1 -Subparagraph (e) -Publisher FASB -URI https://asc.fasb.org/1943274/2147482017/420-10-50-1 + Details
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