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Condensed Consolidated Statements of Cash Flows - USD ($)
$ in Thousands
 9 Months Ended 12 Months Ended
Sep. 30, 2020
Sep. 30, 2019
Dec. 31, 2019
Dec. 31, 2018
Cash flows (used in) provided by operating activities:        
Net loss $ (4,722) $ (754) $ (2,047) $ (259)
Adjustments to reconcile net loss to net cash (used in) provided by operating activities:        
Depreciation and amortization 1,430 2,191 2,877 2,764
Provision for doubtful accounts 124 144 196 78
Amortization of operating lease right-of-use-assets 161 217 291
Common stock issued for compensation in lieu of cash payment 61    
Transfer of fixed assets to sales-type lease 7 10 23
Stock-based compensation 135 172 206 443
Gain from the asset sale of Stump! Trivia and OpinioNation (1,225)    
Loss from the termination of operating lease 9    
Loss (gain) from the sale or disposition of assets, net 511 (5) 689 242
Impairment of capitalized software 238 52 550 23
Impairment of goodwill 662 261
Amortization of debt issuance costs 12 7 9 59
Changes in assets and liabilities:        
Accounts receivable 939 222 (248) (507)
Site equipment to be installed 51 475 337 431
Operating lease liabilities (154) (111) (215)  
Prepaid expenses and other assets 353 (66) (5) 29
Accounts payable and accrued liabilities (1,405) (196) 669 (186)
Income taxes (16) 4 1 (10)
Deferred costs 189 84 151 350
Deferred revenue (342) (541) (835) (2,227)
Deferred rent     (190)
Other liabilities (291) (141) 108 41
Net cash (used in) provided by operating activities (3,280) 1,761 2,744 1,365
Cash flows used in investing activities:        
Capital expenditures (21) (111) (128) (648)
Capitalized software development expenditures (173) (882) (966) (964)
Proceeds from the sales of equipment 29 29 33
Net Cash Provided by (Used in) Investing Activities (194) (964) (1,065) (1,579)
Cash flows provided by (used in) financing activities:        
Net proceeds from the sale of Stump! Trivia 1,226    
Net proceeds from issuance of common stock related to registered direct offering     1,375
Proceeds from long-term debt 2,625 4,000
Payments on long-term debt (2,025) (750) (1,000) (5,373)
Debt issuance costs on long-term debt (3) (23)
Principal payments on finance leases (14) (39) (45) (249)
Tax withholding related to net share settlement of vested restricted stock units     (37) (17)
Dividends paid to Series A preferred shareholders     (16) (16)
Payment of preferred stockholders dividends (8) (8)    
Payroll tax remitted on net share settlement of equity awards (36) (29)    
Net cash provided by (used in) financing activities 1,765 (826) (1,098) (303)
Effect of exchange rate on cash and cash equivalents 10 27 42 (75)
Net decrease in cash, cash equivalents and restricted cash (1,699) (2) 623 (592)
Cash, cash equivalents and restricted cash at beginning of period 3,409 2,786 2,786 3,378
Cash, cash equivalents and restricted cash at end of period 1,710 2,784 3,409 2,786
Supplemental disclosures of cash flow information:        
Cash paid during the period for: Interest 86 195 246 336
Cash paid during the period for: Income taxes 23 26 26 17
Supplemental disclosure of non-cash investing and financing activities:        
Site equipment transferred to fixed assets 69 458 521 1,865
Assets acquired under operating leases 28 57 57
Initial measurement of operating lease right-of-use assets and liabilities 3,458 3,458
Capitalized tenant improvements paid by landlord     1,131
Assets acquired under financing lease     5
Reconciliation of cash, cash equivalents and restricted cash at end of period:        
Cash and cash equivalents 1,710 2,533 3,209 2,536
Restricted cash 51 50 50
Restricted cash, long-term 200 150 200
Total cash, cash equivalents and restricted cash at end of period $ 1,710 $ 2,784 $ 3,409 $ 2,786