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Segment Reporting | 3 Months Ended | 12 Months Ended
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Jun. 30, 2023 | Mar. 31, 2023
Segment Reporting [Abstract] |  |
Segment Reporting |
15. | Segment Reporting
The Company has three reportable segments consisting of Ben Liquidity, Ben Custody and Customer ExAlt Trusts. As additional products and services are offered in the future, we expect to have additional reportable segments, including Ben Insurance Services and Ben Markets. As the central operating hub of the company, Ben Liquidity is responsible for offering Ben’s fiduciary alternative asset liquidity and financing products through AltAccess. Ben Custody delivers products that address the administrative and regulatory burden of holding alternative assets by offering full service bespoke custody and trust administration services, and specialized document custodian services to Customers. Certain of Ben’s operating subsidiary products and services involve or are offered to certain of the Customer ExAlt Trusts. Certain of the Customer Exalt Trusts hold interests in alternative assets and therefore recognize changes in such assets’ net asset value in earnings. Certain other Customer ExAlt Trusts pay interest on the ExAlt Loans to Ben Liquidity and transaction fees to Ben Liquidity and Ben Custody in connection with the liquidity transactions, and pay fees to Ben Custody for providing full-service trust administration services to the trustees of the Customer ExAlt Trusts. The amounts paid to Ben Liquidity and Ben Custody are eliminated solely for financial reporting purposes in our consolidated financial statements but directly impact the allocation of income (loss) to BCG’s and BCH’s equity holders. The Corporate & Other category includes the following items, among others:
| • |  | Equity-based compensation;
| • |  | Gains (losses) on changes in the fair value of GWG Holdings common stock held by Ben;
| • |  | Interest expense incurred on the corporate related debt transactions; and
| • |  | Operations of Ben Insurance Services and Ben Markets that are not considered reportable segments as they do not meet the quantitative criteria to be separately reported.
The Corporate & Other category also consists of unallocated corporate overhead and administrative costs. These segments are differentiated by the products and services they offer as well as by the information used by the Company’s chief operating decision maker to determine allocation of resources and assess performance. Operating income (loss) is the measure of profitability used by management to assess the performance of its segments and allocate resources. Performance is measured by the Company’s chief operating decision maker on an unconsolidated basis because management makes operating decisions and assesses the performance of each of the Company’s business segments based on financial and operating metrics and data that exclude the effects of consolidation of any of the Customer ExAlt Trusts. The following tables include the results of each of the Company’s reportable segments reconciled to the consolidated financial statements (in thousands):
|  | Three Months Ended June 30, 2023 |
|  | Ben Liquidity |  |  | Ben Custody |  |  | Customer ExAlt Trusts |  |  | Corporate & Other |  |  | Consolidating Eliminations |  |  | Total |
External revenues |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Investment income, net |  | $ | — |  |  | $ | — |  |  | $ | 500 |  |  | $ | — |  |  | $ | — |  |  | $ | 500 |
Loss on financial instruments, net |  |  | — |  |  |  | — |  |  |  | (1,803 | ) |  |  | (1,658 | ) |  |  | — |  |  |  | (3,461 | )
Interest and dividend income |  |  | — |  |  |  | — |  |  |  | 8 |  |  |  | 108 |  |  |  | — |  |  |  | 116 |
Trust services and administration revenues |  |  | — |  |  |  | 8 |  |  |  | — |  |  |  | 94 |  |  |  | — |  |  |  | 102 |
Intersegment revenues |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Interest income |  |  | 12,007 |  |  |  | — |  |  |  | — |  |  |  | — |  |  |  | (12,007 | ) |  |  | — |
Trust services and administration revenues |  |  | — |  |  |  | 6,568 |  |  |  | — |  |  |  | — |  |  |  | (6,568 | ) |  |  | — |
Total revenues |  |  | 12,007 |  |  |  | 6,576 |  |  |  | (1,295 | ) |  |  | (1,456 | ) |  |  | (18,575 | ) |  |  | (2,743 | )
External expenses |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Employee compensation and benefits |  |  | 2,493 |  |  |  | 560 |  |  |  | — |  |  |  | 32,770 |  |  |  | — |  |  |  | 35,823 |
Interest expense |  |  | 758 |  |  |  | — |  |  |  | 1,874 |  |  |  | 1,152 |  |  |  | — |  |  |  | 3,784 |
Professional services |  |  | 633 |  |  |  | 501 |  |  |  | 1,261 |  |  |  | 7,978 |  |  |  | — |  |  |  | 10,373 |
Loss on impairment of goodwill |  |  | 901,000 |  |  |  | 195,305 |  |  |  | — |  |  |  | — |  |  |  | — |  |  |  | 1,096,305 |
Other expenses |  |  | 654 |  |  |  | 207 |  |  |  | 356 |  |  |  | 5,725 |  |  |  | — |  |  |  | 6,942 |
Intersegment expenses |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Interest expense |  |  | — |  |  |  | — |  |  |  | 29,780 |  |  |  | — |  |  |  | (29,780 | ) |  |  | — |
Provision for credit losses |  |  | 9,495 |  |  |  | — |  |  |  | — |  |  |  | — |  |  |  | (9,495 | ) |  |  | — |
Other expenses |  |  | — |  |  |  | — |  |  |  | 3,844 |  |  |  | — |  |  |  | (3,844 | ) |  |  | — |
Total expenses |  |  | 915,033 |  |  |  | 196,573 |  |  |  | 37,115 |  |  |  | 47,625 |  |  |  | (43,119 | ) |  |  | 1,153,227 |
Operating income (loss) |  | $ | (903,026 | ) |  | $ | (189,997 | ) |  | $ | (38,410 | ) |  | $ | (49,081 | ) |  | $ | 24,544 |  |  | $ | (1,155,970 | )
|  | Three Months Ended June 30, 2022 |
|  | Ben Liquidity |  |  | Ben Custody |  |  | Customer ExAlt Trusts |  |  | Corporate & Other |  |  | Consolidating Eliminations |  |  | Total |
External revenues |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Investment loss, net |  | $ | — |  |  | $ | — |  |  | $ | (25,117 | ) |  | $ | — |  |  | $ | — |  |  | $ | (25,117 | )
Loss on financial instruments, net |  |  | — |  |  |  | — |  |  |  | (10,784 | ) |  |  | (1,236 | ) |  |  | — |  |  |  | (12,020 | )
Interest and dividend income |  |  | — |  |  |  | — |  |  |  | 4 |  |  |  | 81 |  |  |  | — |  |  |  | 85 |
Trust services and administration revenues |  |  | — |  |  |  | 8 |  |  |  | — |  |  |  | — |  |  |  |  |  |  |  | 8 |
Intersegment revenues |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Interest income |  |  | 14,311 |  |  |  | — |  |  |  | — |  |  |  | — |  |  |  | (14,311 | ) |  |  | — |
Trust services and administration revenues |  |  | — |  |  |  | 7,282 |  |  |  | — |  |  |  | — |  |  |  | (7,282 | ) |  |  | — |
Total revenues |  |  | 14,311 |  |  |  | 7,290 |  |  |  | (35,897 | ) |  |  | (1,155 | ) |  |  | (21,593 | ) |  |  | (37,044 | )
External expenses |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Employee compensation and benefits |  |  | 2,204 |  |  |  | 459 |  |  |  | — |  |  |  | 8,902 |  |  |  | — |  |  |  | 11,565 |
Interest expense |  |  | 634 |  |  |  | — |  |  |  | 2,329 |  |  |  | 656 |  |  |  | — |  |  |  | 3,619 |
Professional services |  |  | 693 |  |  |  | 505 |  |  |  | 582 |  |  |  | 6,077 |  |  |  | — |  |  |  | 7,857 |
Provision for credit losses |  |  | — |  |  |  | — |  |  |  | 12,607 |  |  |  | 6,183 |  |  |  | — |  |  |  | 18,790 |
Other expenses |  |  | 531 |  |  |  | 163 |  |  |  | 600 |  |  |  | 5,782 |  |  |  | — |  |  |  | 7,076 |
Intersegment expenses |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Interest expense |  |  | — |  |  |  | — |  |  |  | 23,691 |  |  |  | — |  |  |  | (23,691 | ) |  |  | — |
Provision for loan losses |  |  | 43,102 |  |  |  | — |  |  |  | — |  |  |  | — |  |  |  | (43,102 | ) |  |  | — |
Other expenses |  |  | — |  |  |  | — |  |  |  | 4,466 |  |  |  | — |  |  |  | (4,466 | ) |  |  | — |
Total expenses |  |  | 47,164 |  |  |  | 1,127 |  |  |  | 44,275 |  |  |  | 27,600 |  |  |  | (71,259 | ) |  |  | 48,907 |
Operating income (loss) |  | $ | (32,853 | ) |  | $ | 6,163 |  |  | $ | (80,172 | ) |  | $ | (28,755 | ) |  | $ | 49,666 |  |  | $ | (85,951 | )
|  | As of June 30, 2023 |
|  | Ben Liquidity |  |  | Ben Custody |  |  | Customer ExAlt Trusts |  |  | Corporate & Other |  |  | Consolidating Eliminations |  |  | Total |
Loans to Customer ExAlt Trusts, net |  | $ | 304,167 |  |  | $ | — |  |  | $ | — |  |  | $ | — |  |  | $ | (304,167 | ) |  | $ | — |
Investments, at fair value |  |  | — |  |  |  | — |  |  |  | 486,944 |  |  |  | 2,346 |  |  |  | — |  |  |  | 489,290 |
Other assets |  |  | 6,275 |  |  |  | 49,631 |  |  |  | 8,378 |  |  |  | 16,807 |  |  |  | (49,239 | ) |  |  | 31,852 |
Goodwill and intangible assets, net |  |  | 824,880 |  |  |  | 398,914 |  |  |  | — |  |  |  | 50,927 |  |  |  | — |  |  |  | 1,274,721 |
Total Assets |  | $ | 1,135,322 |  |  | $ | 448,545 |  |  | $ | 495,322 |  |  | $ | 70,080 |  |  | $ | (353,406 | ) |  | $ | 1,795,863 |
|  | As of March 31, 2023 |
|  | Ben Liquidity |  |  | Ben Custody |  |  | Customer ExAlt Trusts |  |  | Corporate & Other |  |  | Consolidating Eliminations |  |  | Total |
Loans to Customer ExAlt Trusts, net |  | $ | 376,253 |  |  | $ | — |  |  | $ | — |  |  | $ | — |  |  | $ | (376,253 | ) |  | $ | — |
Investments, at fair value |  |  | — |  |  |  | — |  |  |  | 491,859 |  |  |  | 5,362 |  |  |  | — |  |  |  | 497,221 |
Other assets |  |  | 9,447 |  |  |  | 47,466 |  |  |  | 10,447 |  |  |  | 21,849 |  |  |  | (46,761 | ) |  |  | 42,448 |
Goodwill and intangible assets, net |  |  | 1,725,880 |  |  |  | 594,219 |  |  |  | — |  |  |  | 50,927 |  |  |  | — |  |  |  | 2,371,026 |
Total Assets |  | $ | 2,111,580 |  |  | $ | 641,685 |  |  | $ | 502,306 |  |  | $ | 78,138 |  |  | $ | (423,014 | ) |  | $ | 2,910,695 |
| 18. Segment Reporting The Company has three reportable segments consisting of Ben Liquidity, Ben Custody and Customer ExAlt Trusts. As additional products and services are offered in the future, we expect to have additional reportable segments, including Ben Insurance Services and Ben Markets. As the central operating hub of the company, Ben Liquidity is responsible for offering Ben’s fiduciary alternative asset liquidity and financing products through AltAccess. Ben Custody delivers products that address the administrative and regulatory burden of holding alternative assets by offering full service bespoke custody and trust administration services, and specialized document custodian services to Customers. Certain of Ben’s operating subsidiary products and services involve or are offered to certain of the Customer ExAlt Trusts. Certain of the Customer Exalt Trusts hold interests in alternative assets and therefore recognize changes in such assets’ net asset value in earnings. Certain other Customer ExAlt Trusts pay interest on the ExAlt Loans to Ben Liquidity and transaction fees to Ben Liquidity and Ben Custody in connection with the liquidity transactions, and pay fees to Ben Custody for providing full-service trust administration services to the trustees of the Customer ExAlt Trusts. The amounts paid to Ben Liquidity and Ben Custody are eliminated solely for financial reporting purposes in our consolidated financial statements but directly impact the allocation of income (loss) to BCG’s and BCH’s equity holders. The Corporate & Other category includes the following items, among others:
| • |  | Equity-based compensation;
| • |  | Gains (losses) on changes in the fair value of GWG Holdings common stock held by Ben;
| • |  | Interest expense incurred on the corporate related debt transactions (i.e., commercial loan agreement); and
| • |  | Operations of Ben Insurance Services and Ben Markets that are not considered reportable segments as they do not meet the quantitative criteria to be separately reported.
The Corporate & Other category also consists of unallocated corporate overhead and administrative costs. These segments are differentiated by the products and services they offer as well as by the information used by the Company’s chief operating decision maker to determine allocation of resources and assess performance. Operating income (loss) is the measure of profitability used by management to assess the performance of its segments and allocate resources. Performance is measured by the Company’s chief operating decision maker on an unconsolidated basis because management makes operating decisions and assesses the performance of each of the Company’s business segments based on financial and operating metrics and data that exclude the effects of consolidation of any of the Customer ExAlt Trusts. The following tables include the results of each of the Company’s reportable segments reconciled to the consolidated financial statements (in thousands):
|  | Year Ended March 31, 2023 |
|  | Ben Liquidity |  |  | Ben Custody |  |  | Customer ExAlt Trusts |  |  | Corporate & Other |  |  | Consolidating Eliminations |  |  | Total |
External revenues |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Investment loss, net |  | $ | — |  |  | $ | — |  |  | $ | (54,010 | ) |  | $ | — |  |  | $ | — |  |  | $ | (54,010 | )
Loss on financial instruments, net |  |  | — |  |  |  | — |  |  |  | (35,085 | ) |  |  | (16,336 | ) |  |  | — |  |  |  | (51,421 | )
Interest income |  |  | — |  |  |  | — |  |  |  | 54 |  |  |  | 358 |  |  |  | — |  |  |  | 412 |
Trust services and administration revenues |  |  | — |  |  |  | 30 |  |  |  | — |  |  |  | — |  |  |  | — |  |  |  | 30 |
Other income |  |  | — |  |  |  | — |  |  |  | — |  |  |  | 86 |  |  |  | — |  |  |  | 86 |
Intersegment revenues |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Interest income |  |  | 50,819 |  |  |  | — |  |  |  | — |  |  |  | — |  |  |  | (50,819 | ) |  |  | — |
Trust services and administration revenues |  |  | — |  |  |  | 29,012 |  |  |  | — |  |  |  | — |  |  |  | (29,012 | ) |  |  | — |
Total revenues |  |  | 50,819 |  |  |  | 29,042 |  |  |  | (89,041 | ) |  |  | (15,892 | ) |  |  | (79,831 | ) |  |  | (104,903 | )
External expenses |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Employee compensation and benefits |  |  | 8,527 |  |  |  | 2,219 |  |  |  | — |  |  |  | 34,781 |  |  |  | — |  |  |  | 45,527 |
Interest expense |  |  | 2,893 |  |  |  | — |  |  |  | 8,957 |  |  |  | 3,621 |  |  |  | — |  |  |  | 15,471 |
Professional services |  |  | 2,849 |  |  |  | 2,018 |  |  |  | 5,033 |  |  |  | 28,522 |  |  |  | — |  |  |  | 38,422 |
Provision for credit losses |  |  | — |  |  |  | — |  |  |  | 13,843 |  |  |  | 6,737 |  |  |  | — |  |  |  | 20,580 |
Other expenses |  |  | 2,313 |  |  |  | 759 |  |  |  | 1,905 |  |  |  | 23,292 |  |  |  | — |  |  |  | 28,269 |
Intersegment expenses |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Interest expense |  |  | — |  |  |  | — |  |  |  | 110,905 |  |  |  | — |  |  |  | (110,905 | ) |  |  | — |
Provision for loan losses |  |  | 80,749 |  |  |  | — |  |  |  | — |  |  |  | — |  |  |  | (80,749 | ) |  |  | — |
Other expenses |  |  | — |  |  |  | — |  |  |  | 18,354 |  |  |  | — |  |  |  | (18,354 | ) |  |  | — |
Total expenses |  |  | 97,331 |  |  |  | 4,996 |  |  |  | 158,997 |  |  |  | 96,953 |  |  |  | (210,008 | ) |  |  | 148,269 |
Operating income (loss) |  | $ | (46,512 | ) |  | $ | 24,046 |  |  | $ | (248,038 | ) |  | $ | (112,845 | ) |  | $ | 130,177 |  |  | $ | (253,172 | )
|  | As of March 31, 2023 |
|  | Ben Liquidity |  |  | Ben Custody |  |  | Customer ExAlt Trusts |  |  | Corporate & Other |  |  | Consolidating Eliminations |  |  | Total |
Loans to Customer ExAlt Trusts, net |  | $ | 376,253 |  |  | $ | — |  |  | $ | — |  |  | $ | — |  |  | $ | (376,253 | ) |  | $ | — |
Investments, at fair value |  |  | — |  |  |  | — |  |  |  | 491,859 |  |  |  | 5,362 |  |  |  | — |  |  |  | 497,221 |
Other assets |  |  | 9,447 |  |  |  | 47,466 |  |  |  | 10,447 |  |  |  | 21,849 |  |  |  | (46,761 | ) |  |  | 42,448 |
Goodwill and intangible assets, net |  |  | 1,725,880 |  |  |  | 594,219 |  |  |  | — |  |  |  | 50,927 |  |  |  | — |  |  |  | 2,371,026 |
Total Assets |  | $ | 2,111,580 |  |  | $ | 641,685 |  |  | $ | 502,306 |  |  | $ | 78,138 |  |  | $ | (423,014 | ) |  | $ | 2,910,695 |
|  | Three Months Ended March 31, 2022 |
|  | Ben Liquidity |  |  | Ben Custody |  |  | Customer ExAlt Trusts |  |  | Corporate & Other |  |  | Consolidating Eliminations |  |  | Total |
External revenues |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Investment loss, net |  | $ | — |  |  | $ | — |  |  | $ | (10,811 | ) |  | $ | — |  |  | $ | — |  |  |  | (10,811 | )
Loss on financial instruments, net |  |  | — |  |  |  | — |  |  |  | (44,661 | ) |  |  | (11,350 | ) |  |  | — |  |  |  | (56,011 | )
Interest income |  |  | — |  |  |  | — |  |  |  | — |  |  |  | 73 |  |  |  | — |  |  |  | 73 |
Trust services and administration revenues |  |  | 121 |  |  |  | 8 |  |  |  | — |  |  |  | — |  |  |  | — |  |  |  | 129 |
Other income |  |  | — |  |  |  | — |  |  |  | — |  |  |  | 2 |  |  |  | — |  |  |  | 2 |
Intersegment revenues |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Interest income |  |  | 17,790 |  |  |  | — |  |  |  | — |  |  |  | — |  |  |  | (17,790 | ) |  |  | — |
Trust services and administration revenues |  |  | — |  |  |  | 8,408 |  |  |  | — |  |  |  | — |  |  |  | (8,408 | ) |  |  | — |
Total revenues |  |  | 17,911 |  |  |  | 8,416 |  |  |  | (55,472 | ) |  |  | (11,275 | ) |  |  | (26,198 | ) |  |  | (66,618 | )
External expenses |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Employee compensation and benefits |  |  | 2,200 |  |  |  | 517 |  |  |  | — |  |  |  | 7,408 |  |  |  | — |  |  |  | 10,125 |
Interest expense |  |  | 538 |  |  |  | — |  |  |  | 1,046 |  |  |  | 526 |  |  |  | — |  |  |  | 2,110 |
Professional services |  |  | 915 |  |  |  | 446 |  |  |  | — |  |  |  | 4,088 |  |  |  | — |  |  |  | 5,449 |
Provision for credit losses |  |  | — |  |  |  | — |  |  |  | 4,774 |  |  |  | 4,609 |  |  |  | — |  |  |  | 9,383 |
Other expenses |  |  | 436 |  |  |  | 152 |  |  |  | 1,860 |  |  |  | 3,701 |  |  |  | — |  |  |  | 6,149 |
Intersegment expenses |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Interest expense |  |  | — |  |  |  | — |  |  |  | 24,694 |  |  |  | — |  |  |  | (24,694 | ) |  |  | — |
Provision for loan losses |  |  | 34,121 |  |  |  | — |  |  |  | — |  |  |  | — |  |  |  | (34,121 | ) |  |  | — |
Other expenses |  |  | — |  |  |  | — |  |  |  | 5,767 |  |  |  | — |  |  |  | (5,767 | ) |  |  | — |
Total expenses |  |  | 38,210 |  |  |  | 1,115 |  |  |  | 38,141 |  |  |  | 20,332 |  |  |  | (64,582 | ) |  |  | 33,216 |
Operating income (loss) |  | $ | (20,299 | ) |  | $ | 7,301 |  |  | $ | (93,613 | ) |  | $ | (31,607 | ) |  | $ | 38,384 |  |  | $ | (99,834 | )
Certain prior year items have been reclassified to conform with current year presentation.
|  | As of March 31, 2022 |
|  | Ben Liquidity |  |  | Ben Custody |  |  | Customer ExAlt Trusts |  |  | Corporate & Other |  |  | Consolidating Eliminations |  |  | Total |
Loans to Customer ExAlt Trusts, net |  | $ | 418,793 |  |  | $ | — |  |  | $ | — |  |  | $ | — |  |  | $ | (418,793 | ) |  | $ | — |
Investments, at fair value |  |  | — |  |  |  | — |  |  |  | 659,921 |  |  |  | 14,249 |  |  |  | — |  |  |  | 674,170 |
Other assets |  |  | 31,563 |  |  |  | 46,933 |  |  |  | 20,106 |  |  |  | 43,670 |  |  |  | (46,284 | ) |  |  | 95,988 |
Goodwill and intangible assets, net |  |  | — |  |  |  | — |  |  |  | — |  |  |  | 2,370,850 |  |  |  | — |  |  |  | 2,370,850 |
Total Assets |  | $ | 450,356 |  |  | $ | 46,933 |  |  | $ | 680,027 |  |  | $ | 2,428,769 |  |  | $ | (465,077 | ) |  | $ | 3,141,008 |
|  | Year Ended December 31, 2021 |
|  | Ben Liquidity |  |  | Ben Custody |  |  | Customer ExAlt Trusts |  |  | Corporate & Other |  |  | Consolidating Eliminations |  |  | Total |
External revenues |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Investment income, net |  | $ | — |  |  | $ | — |  |  | $ | 15,534 |  |  | $ | — |  |  | $ | — |  |  |  | 15,534 |
Gain on financial instruments, net |  |  | — |  |  |  | — |  |  |  | 29,512 |  |  |  | 2,325 |  |  |  | — |  |  |  | 31,837 |
Interest income |  |  | — |  |  |  | — |  |  |  | 7,110 |  |  |  | 288 |  |  |  | — |  |  |  | 7,398 |
Trust services and administration revenues |  |  | 510 |  |  |  | 30 |  |  |  | — |  |  |  | — |  |  |  | — |  |  |  | 540 |
Other income |  |  | — |  |  |  | — |  |  |  | — |  |  |  | 2 |  |  |  | — |  |  |  | 2 |
Intersegment revenues |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Interest income |  |  | 55,929 |  |  |  | — |  |  |  | — |  |  |  | — |  |  |  | (55,929 | ) |  |  | — |
Trust services and administration revenues |  |  | — |  |  |  | 20,258 |  |  |  | — |  |  |  | — |  |  |  | (20,258 | ) |  |  | — |
Total revenues |  |  | 56,439 |  |  |  | 20,288 |  |  |  | 52,156 |  |  |  | 2,615 |  |  |  | (76,187 | ) |  |  | 55,311 |
External expenses |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Employee compensation and benefits |  |  | 8,328 |  |  |  | 2,031 |  |  |  | — |  |  |  | 38,164 |  |  |  | — |  |  |  | 48,523 |
Interest expense |  |  | 12,812 |  |  |  | — |  |  |  | — |  |  |  | 14,645 |  |  |  | — |  |  |  | 27,457 |
Professional services |  |  | 3,100 |  |  |  | 1,552 |  |  |  | 350 |  |  |  | 12,799 |  |  |  | — |  |  |  | 17,801 |
Provision for credit losses |  |  | — |  |  |  | — |  |  |  | 14,318 |  |  |  | 4,437 |  |  |  | — |  |  |  | 18,755 |
Other expenses |  |  | 2,127 |  |  |  | 512 |  |  |  | 695 |  |  |  | 10,561 |  |  |  | — |  |  |  | 13,895 |
Intersegment expenses |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Interest expense |  |  | — |  |  |  | — |  |  |  | 70,963 |  |  |  | — |  |  |  | (70,963 | ) |  |  | — |
Provision for loan losses |  |  | 8,881 |  |  |  | — |  |  |  | — |  |  |  | — |  |  |  | (8,881 | ) |  |  | — |
Other expenses |  |  | — |  |  |  | — |  |  |  | 12,180 |  |  |  | — |  |  |  | (12,180 | ) |  |  | — |
Total expenses |  |  | 35,248 |  |  |  | 4,095 |  |  |  | 98,506 |  |  |  | 80,606 |  |  |  | (92,024 | ) |  |  | 126,431 |
Operating income (loss) |  | $ | 21,191 |  |  | $ | 16,193 |  |  | $ | (46,350 | ) |  | $ | (77,991 | ) |  | $ | 15,837 |  |  | $ | (71,120 | )
Certain prior year items have been reclassified to conform with current year presentation.
|  | Year Ended December 31, 2020 |
|  | Ben Liquidity |  |  | Ben Custody |  |  | Customer ExAlt Trusts |  |  | Corporate & Other |  |  | Consolidating Eliminations |  |  | Total |
External revenues |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Investment income, net |  | $ | — |  |  | $ | — |  |  | $ | 132,620 |  |  | $ | — |  |  | $ | — |  |  |  | 132,620 |
Loss on financial instruments, net |  |  | — |  |  |  | — |  |  |  | (15,838 | ) |  |  | (14,832 | ) |  |  | — |  |  |  | (30,670 | )
Interest income |  |  | — |  |  |  | — |  |  |  | 1,819 |  |  |  | 285 |  |  |  | (22 | ) |  |  | 2,082 |
Trust services and administration revenues |  |  | — |  |  |  | 30 |  |  |  | — |  |  |  | — |  |  |  | — |  |  |  | 30 |
Other income |  |  | — |  |  |  | — |  |  |  | — |  |  |  | 36,267 |  |  |  | — |  |  |  | 36,267 |
Intersegment revenues |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Interest income |  |  | 51,819 |  |  |  | — |  |  |  | — |  |  |  | — |  |  |  | (51,819 | ) |  |  | — |
Trust services and administration revenues |  |  | — |  |  |  | 19,379 |  |  |  | — |  |  |  | — |  |  |  | (19,379 | ) |  |  | — |
Total revenues |  |  | 51,819 |  |  |  | 19,409 |  |  |  | 118,601 |  |  |  | 21,720 |  |  |  | (71,220 | ) |  |  | 140,329 |
External expenses |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Employee compensation and benefits |  |  | 6,216 |  |  |  | 1,915 |  |  |  | — |  |  |  | 120,451 |  |  |  | — |  |  |  | 128,582 |
Interest expense |  |  | 11,496 |  |  |  | — |  |  |  | 4,675 |  |  |  | 16,380 |  |  |  | — |  |  |  | 32,551 |
Professional services |  |  | 3,656 |  |  |  | 1,190 |  |  |  | — |  |  |  | 14,199 |  |  |  | — |  |  |  | 19,045 |
Other expenses |  |  | (165 | ) |  |  | 382 |  |  |  | 502 |  |  |  | 6,845 |  |  |  | — |  |  |  | 7,564 |
Intersegment expenses |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Interest expense |  |  | — |  |  |  | — |  |  |  | 63,463 |  |  |  | — |  |  |  | (63,463 | ) |  |  | — |
Provision for loan losses |  |  | 5,378 |  |  |  | — |  |  |  | — |  |  |  | — |  |  |  | (5,378 | ) |  |  | — |
Other expenses |  |  | — |  |  |  | — |  |  |  | 12,177 |  |  |  | — |  |  |  | (12,177 | ) |  |  | — |
Total expenses |  |  | 26,581 |  |  |  | 3,487 |  |  |  | 80,817 |  |  |  | 157,875 |  |  |  | (81,018 | ) |  |  | 187,742 |
Operating income (loss) |  | $ | 25,238 |  |  | $ | 15,922 |  |  | $ | 37,784 |  |  | $ | (136,155 | ) |  | $ | 9,798 |  |  | $ | (47,413 | )
Certain prior year items have been reclassified to conform with current year presentation.

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