Vestby Municipality, located in Viken county, Norway, has signed a contract with Ayfie to provide secure AI solutions to 250 municipal employees through the Ayfie Business Agent. The contract has a value of NOK 100,000 for the initial six-month period, corresponding to an annualised recurring revenue (ARR) of NOK 200,000 pending renewal.
The agreement includes the development of a specialised AI agent for digital complaints handling within health and care services. The agent will support caseworkers handling complex complaint cases governed by the Health and Care Services Act, the Patient and User Rights Act, the Public Administration Act, the Freedom of Information Act and the General Data Protection Regulation (GDPR).
The complaints cases typically involve large volumes of documentation and contain sensitive personal and health data. The AI agent will assist by sorting, analysing and summarising case materials, extracting relevant facts, identifying key attachments, and providing decision support by highlighting applicable legislation, guidelines from supervisory authorities, previous decisions and, where relevant, case law.
The solution is built with strict access control, data shielding and secure integration with the municipality’s existing case management systems, ensuring that sensitive information is processed in accordance with regulatory and confidentiality requirements. Employees will be able to use a range of large language models (LLMs), including ChatGPT, Claude and Mistral, to analyse, search and leverage internal information without compromising security, access control or data privacy.
The contract has an initial duration of six months with the possibility of extension. Ayfie continues to see increasing interest from municipalities across Norway.
“Vestby Municipality is demonstrating how AI agents can be applied to complex and highly regulated public-sector processes while maintaining strong governance and trust,” said Herman Sjøberg, CEO of Ayfie International.
For further information, please contact:
Herman Sjøberg, CEO, Ayfie
Tel: +47 92 66 22 33 | E-mail: herman.sjoberg@ayfie.com
About Ayfie
Ayfie is a leading software provider specializing in enterprise AI search, retrieval-augmented generation (RAG), and generative AI. With over 15 years of experience, Ayfie delivers a flexible AI search layer that connects apps and systems, with an indexing engine that understands documents, preserves permissions, and shows the exact source behind every answer. Ayfie focuses on adaptability: reusable connectors, a powerful AI index, and deployment models that fit security and compliance needs.