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Loans and advances to customers - Summary of loans and advances to customers (Details) - EUR (€) € in Millions | Dec. 31, 2023 | Dec. 31, 2022
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Disclosure of detailed information about financial instruments [line items] |  |
Loans and Advances to customers | € 647,313 | € 644,893
Gross carrying amount |  |
Disclosure of detailed information about financial instruments [line items] |  |
Loans and Advances to customers | 652,933 | 650,876
Loans and advances to customers | Accumulated impairments |  |
Disclosure of detailed information about financial instruments [line items] |  |
Loans and Advances to customers | (5,621) | (5,984)
Loans and advances to public authorities | Gross carrying amount |  |
Disclosure of detailed information about financial instruments [line items] |  |
Loans and Advances to customers | 14,384 | 12,677
Mortgages | Gross carrying amount |  |
Disclosure of detailed information about financial instruments [line items] |  |
Loans and Advances to customers | 329,506 | 322,850
Other personal lending | Gross carrying amount |  |
Disclosure of detailed information about financial instruments [line items] |  |
Loans and Advances to customers | 36,571 | 36,180
Corporate Lending | Gross carrying amount |  |
Disclosure of detailed information about financial instruments [line items] |  |
Loans and Advances to customers | 272,472 | 279,169
Netherlands |  |
Disclosure of detailed information about financial instruments [line items] |  |
Loans and Advances to customers | 180,099 | 183,772
Netherlands | Gross carrying amount |  |
Disclosure of detailed information about financial instruments [line items] |  |
Loans and Advances to customers | 180,928 | 184,766
Netherlands | Loans and advances to customers | Accumulated impairments |  |
Disclosure of detailed information about financial instruments [line items] |  |
Loans and Advances to customers | (830) | (993)
Netherlands | Loans and advances to public authorities | Gross carrying amount |  |
Disclosure of detailed information about financial instruments [line items] |  |
Loans and Advances to customers | 1,070 | 837
Netherlands | Mortgages | Gross carrying amount |  |
Disclosure of detailed information about financial instruments [line items] |  |
Loans and Advances to customers | 112,145 | 110,017
Netherlands | Other personal lending | Gross carrying amount |  |
Disclosure of detailed information about financial instruments [line items] |  |
Loans and Advances to customers | 5,036 | 5,835
Netherlands | Corporate Lending | Gross carrying amount |  |
Disclosure of detailed information about financial instruments [line items] |  |
Loans and Advances to customers | 62,677 | 68,077
Rest of the world |  |
Disclosure of detailed information about financial instruments [line items] |  |
Loans and Advances to customers | 467,214 | 461,120
Rest of the world | Gross carrying amount |  |
Disclosure of detailed information about financial instruments [line items] |  |
Loans and Advances to customers | 472,005 | 466,111
Rest of the world | Loans and advances to customers | Accumulated impairments |  |
Disclosure of detailed information about financial instruments [line items] |  |
Loans and Advances to customers | (4,791) | (4,990)
Rest of the world | Loans and advances to public authorities | Gross carrying amount |  |
Disclosure of detailed information about financial instruments [line items] |  |
Loans and Advances to customers | 13,314 | 11,840
Rest of the world | Mortgages | Gross carrying amount |  |
Disclosure of detailed information about financial instruments [line items] |  |
Loans and Advances to customers | 217,361 | 212,833
Rest of the world | Other personal lending | Gross carrying amount |  |
Disclosure of detailed information about financial instruments [line items] |  |
Loans and Advances to customers | 31,535 | 30,345
Rest of the world | Corporate Lending | Gross carrying amount |  |
Disclosure of detailed information about financial instruments [line items] |  |
Loans and Advances to customers | € 209,795 | € 211,092

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