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Property and equipment - Schedule of changes in property in own use (Details) - EUR (€) € in Millions | 12 Months Ended
--- | ---
Dec. 31, 2023 | Dec. 31, 2022
Disclosure of detailed information about property, plant and equipment [line items] |  |
Opening balance as at 1 January | € 2,446 | € 2,515
Additions | 525 | 404
Transfers | (9) | (5)
Depreciation | (461) | (485)
Impairments | (41) | (35)
Reversal of impairments | 10 | 16
Remeasurements | 13 | 81
Disposals | (78) | (98)
Exchange rate differences | (5) | 52
Closing balance | 2,399 | 2,446
Gross carrying amount |  |
Disclosure of detailed information about property, plant and equipment [line items] |  |
Opening balance as at 1 January | 6,081 |
Closing balance | 5,744 | 6,081
Accumulated depreciation |  |
Disclosure of detailed information about property, plant and equipment [line items] |  |
Opening balance as at 1 January | 3,929 |
Closing balance | 3,639 | 3,929
Accumulated impairments |  |
Disclosure of detailed information about property, plant and equipment [line items] |  |
Opening balance as at 1 January | (140) |
Closing balance | (136) | (140)
Accumulated revaluation surplus |  |
Disclosure of detailed information about property, plant and equipment [line items] |  |
Opening balance as at 1 January | 304 |
Closing balance | 267 | 304
Accumulated remeasurement |  |
Disclosure of detailed information about property, plant and equipment [line items] |  |
Opening balance as at 1 January | 130 |
Closing balance | 163 | 130
Property in own use |  |
Disclosure of detailed information about property, plant and equipment [line items] |  |
Opening balance as at 1 January | 681 | 702
Additions | 4 | 2
Transfers | (1) | (1)
Depreciation | (12) | (13)
Impairments | (19) | (9)
Reversal of impairments | 10 | 16
Remeasurements | 4 | 15
Disposals | (47) | (67)
Exchange rate differences | (4) | 36
Closing balance | 616 | 681
Property in own use | Gross carrying amount |  |
Disclosure of detailed information about property, plant and equipment [line items] |  |
Opening balance as at 1 January | 847 |
Closing balance | 753 | 847
Property in own use | Accumulated depreciation |  |
Disclosure of detailed information about property, plant and equipment [line items] |  |
Opening balance as at 1 January | 362 |
Closing balance | 305 | 362
Property in own use | Accumulated impairments |  |
Disclosure of detailed information about property, plant and equipment [line items] |  |
Opening balance as at 1 January | (107) |
Closing balance | (99) | (107)
Property in own use | Accumulated revaluation surplus |  |
Disclosure of detailed information about property, plant and equipment [line items] |  |
Opening balance as at 1 January | 304 |
Closing balance | 267 | 304
Property in own use | Accumulated remeasurement |  |
Disclosure of detailed information about property, plant and equipment [line items] |  |
Opening balance as at 1 January |  |
Closing balance |  |
Equipment |  |
Disclosure of detailed information about property, plant and equipment [line items] |  |
Opening balance as at 1 January | 688 | 699
Additions | 241 | 229
Transfers | (4) | (1)
Depreciation | (204) | (220)
Impairments | (10) | (16)
Reversal of impairments |  |
Remeasurements |  |
Disposals | (10) | (15)
Exchange rate differences | 4 | 13
Closing balance | 705 | 688
Equipment | Gross carrying amount |  |
Disclosure of detailed information about property, plant and equipment [line items] |  |
Opening balance as at 1 January | 3,554 |
Closing balance | 3,140 | 3,554
Equipment | Accumulated depreciation |  |
Disclosure of detailed information about property, plant and equipment [line items] |  |
Opening balance as at 1 January | 2,853 |
Closing balance | 2,430 | 2,853
Equipment | Accumulated impairments |  |
Disclosure of detailed information about property, plant and equipment [line items] |  |
Opening balance as at 1 January | (12) |
Closing balance | (6) | (12)
Equipment | Accumulated revaluation surplus |  |
Disclosure of detailed information about property, plant and equipment [line items] |  |
Opening balance as at 1 January |  |
Closing balance |  |
Equipment | Accumulated remeasurement |  |
Disclosure of detailed information about property, plant and equipment [line items] |  |
Opening balance as at 1 January |  |
Closing balance |  |
Right-of-use assets |  |
Disclosure of detailed information about property, plant and equipment [line items] |  |
Opening balance as at 1 January | 1,076 | 1,113
Additions | 279 | 173
Transfers | (4) | (4)
Depreciation | (246) | (252)
Impairments | (12) | (9)
Reversal of impairments |  |
Remeasurements | 9 | 67
Disposals | (20) | (15)
Exchange rate differences | (4) | 3
Closing balance | 1,078 | 1,076
Right-of-use assets | Gross carrying amount |  |
Disclosure of detailed information about property, plant and equipment [line items] |  |
Opening balance as at 1 January | 1,680 |
Closing balance | 1,851 | 1,680
Right-of-use assets | Accumulated depreciation |  |
Disclosure of detailed information about property, plant and equipment [line items] |  |
Opening balance as at 1 January | 714 |
Closing balance | 904 | 714
Right-of-use assets | Accumulated impairments |  |
Disclosure of detailed information about property, plant and equipment [line items] |  |
Opening balance as at 1 January | (21) |
Closing balance | (32) | (21)
Right-of-use assets | Accumulated revaluation surplus |  |
Disclosure of detailed information about property, plant and equipment [line items] |  |
Opening balance as at 1 January |  |
Closing balance |  |
Right-of-use assets | Accumulated remeasurement |  |
Disclosure of detailed information about property, plant and equipment [line items] |  |
Opening balance as at 1 January | 130 |
Closing balance | € 163 | € 130

X
- Definition The amount of additions to property, plant and equipment other than those acquired through business combinations. [Refer: Business combinations [member]; Property, plant and equipment] + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Name IAS -Number 16 -IssueDate 2023-01-01 -Paragraph 73 -Subparagraph e -Clause i -URI https://taxonomy.ifrs.org/xifrs-link?type=IAS&num=16&code=ifrs-tx-2023-en-r&anchor=para_73_e_i&doctype=Standard -URIDate 2023-03-23 + Details
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- Definition The amount of depreciation expense. Depreciation is the systematic allocation of depreciable amounts of tangible assets over their useful lives. + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Name IAS -Number 1 -IssueDate 2023-01-01 -Paragraph 112 -Subparagraph c -URI https://taxonomy.ifrs.org/xifrs-link?type=IAS&num=1&code=ifrs-tx-2023-en-r&anchor=para_112_c&doctype=Standard -URIDate 2023-03-23 + Details
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- Definition The increase (decrease) in property, plant and equipment resulting from net exchange differences arising on the translation of the financial statements from the functional currency into a different presentation currency, including the translation of a foreign operation into the presentation currency of the reporting entity. [Refer: Property, plant and equipment] + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Name IAS -Number 16 -IssueDate 2023-01-01 -Paragraph 73 -Subparagraph e -Clause viii -URI https://taxonomy.ifrs.org/xifrs-link?type=IAS&num=16&code=ifrs-tx-2023-en-r&anchor=para_73_e_viii&doctype=Standard -URIDate 2023-03-23 + Details
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- Definition The amount of property, plant and equipment including right-of-use assets whose underlying assets would be presented as property, plant and equipment if they were owned. [Refer: Property, plant and equipment; Right-of-use assets] + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Name IAS -Number 1 -IssueDate 2023-01-01 -Paragraph 54 -Subparagraph a -URI https://taxonomy.ifrs.org/xifrs-link?type=IAS&num=1&code=ifrs-tx-2023-en-r&anchor=para_54_a&doctype=Standard -URIDate 2023-03-23 Reference 2: http://www.xbrl.org/2009/role/commonPracticeRef -Name IAS -Number 16 -IssueDate 2023-01-01 -Paragraph 73 -Subparagraph a -URI https://taxonomy.ifrs.org/xifrs-link?type=IAS&num=16&code=ifrs-tx-2023-en-r&anchor=para_73_a&doctype=Standard -URIDate 2023-03-23 + Details
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