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Staff expenses - Summary of changes in share awards (Details) - Share awards | 12 Months Ended
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Dec. 31, 2023 shares € / shares | Dec. 31, 2022 shares € / shares | Dec. 31, 2021 shares € / shares
Disclosure of terms and conditions of share-based payment arrangement [line items] |  |  |
Options outstanding, Opening balance (in shares) | shares | 3,699,555 | 3,674,672 | 3,878,219
Share awards granted (in shares) | shares | 3,469,747 | 3,107,083 | 3,391,122
Share awards, Vested (in shares) | shares | (3,113,115) | (2,962,698) | (3,459,163)
Share awards, Forfeited (in shares) | shares | (158,387) | (119,502) | (135,506)
Options outstanding, Closing balance (in shares) | shares | 3,897,800 | 3,699,555 | 3,674,672
Weighted average grant date fair value, Opening balance (in eur per share) | € / shares | € 7.97 | € 7.60 | € 7.25
Weighted average grant date fair values, Granted (in eur per share) | € / shares | 9.71 | 8.99 | 9.69
Weighted average grant date fair value, Vested (in eur per share) | € / shares | 8.83 | 8.60 | 9.25
Weighted average grant date fair value, Forfeited (in eur per share) | € / shares | 8.54 | 7.63 | 7.61
Weighted average grant date fair value, Closing balance (in eur per share) | € / shares | € 8.81 | € 7.97 | € 7.60

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