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Capital management - Additional information (Details) - EUR (€) € / shares in Units, € in Millions, shares in Millions |  |  | 1 Months Ended | 3 Months Ended | 5 Months Ended | 9 Months Ended | 12 Months Ended |
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Jan. 01, 2024 | Aug. 14, 2023 | Aug. 31, 2023 | May 31, 2023 | Aug. 31, 2022 | May 31, 2022 | Oct. 31, 2021 | Feb. 05, 2024 | Oct. 13, 2023 | Sep. 30, 2023 | Dec. 31, 2023 | Dec. 31, 2022 | Dec. 31, 2021 | Jan. 01, 2023
Disclosure Of Capital Management [Line Items] |  |  |  |  |  |  |  |  |  |  |  |  |  |
Hyperinflationary accounting, net profit (loss) |  |  |  |  |  |  |  |  |  |  | € 234 |  |  |
Dividend per ordinary share paid (in eur per share) |  | € 0.350 | € 0.350 | € 0.389 | € 0.170 | € 0.410 | € 0.210 |  |  |  |  |  |  |
Proposed cash dividend, per ordinary share (in eur per share) |  |  |  |  |  |  |  |  |  |  | € 0.756 |  |  |
Dividends recognised as distributions to owners |  |  |  |  |  |  |  |  | € 1,500 |  | € 2,668 | € 2,178 | € 1,288 |
Share buyback programme (in shares) |  |  |  |  |  |  |  |  | 121.3 |  |  |  |  |
Purchase of treasury shares |  |  |  |  |  |  |  |  | € 1,566 |  | € 4,000 | € 1,582 | € 1,744 |
Major ordinary share transactions |  |  |  |  |  |  |  |  |  |  |  |  |  |
Disclosure Of Capital Management [Line Items] |  |  |  |  |  |  |  |  |  |  |  |  |  |
Dividends recognised as distributions to owners |  |  |  |  |  |  |  | € 2,500 |  |  |  |  |  |
Share buyback programme (in shares) |  |  |  |  |  |  |  | 194.8 |  |  |  |  |  |
Purchase of treasury shares |  |  |  |  |  |  |  | € 2,508 |  |  |  |  |  |
Increase (decrease) due to departure from requirement of IFRS |  |  |  |  |  |  |  |  |  |  |  |  |  |
Disclosure Of Capital Management [Line Items] |  |  |  |  |  |  |  |  |  |  |  |  |  |
CET1, ambition |  |  |  |  |  |  |  |  |  |  | 12.50% |  |  |
Maximum Distributable Amount trigger level percentage |  |  |  |  |  |  |  |  |  |  | 10.98% |  |  |
Maximum distributable amount, management basis points buffer |  |  |  |  |  |  |  |  |  |  | 1.50% |  |  |
Common equity Tier 1 ratio |  |  |  |  |  |  |  |  |  |  | 14.70% |  |  |
Tier 1 ratio - including grandfathered securities |  |  |  |  |  |  |  |  |  |  | 16.90% |  |  |
Decrease in Fully- loaded common equity Tier 1 ratio |  |  |  |  |  |  |  |  |  |  | 19.80% | 19.40% |  |
Dividend pay-out ratio |  |  |  |  |  |  |  |  |  |  | 50.00% |  |  |
Resilient net profit |  |  |  |  |  |  |  |  |  |  | € 7,520 |  |  |
Resilient net profit reserved for distribution outside CET1 capital reflicecting distribution policy |  |  |  |  |  |  |  |  |  |  | € 3,760 |  |  |
Proposed cash dividend, per ordinary share (in eur per share) |  |  |  |  |  |  |  |  |  |  | € 0.756 |  |  |
Transitional (phased-in) common equity Tier 1 required |  |  |  |  |  |  |  |  |  | 10.98% |  |  |  |
Common equity Tier 1 required |  |  |  |  |  |  |  |  |  | 10.98% |  |  |  |
Tier 1 minimum requirements |  |  |  |  |  |  |  |  |  |  | 6.00% |  |  |
Total capital ratio required |  |  |  |  |  |  |  |  |  |  | 8.00% |  |  |
MDA Trigger, CET1 |  |  |  |  |  |  |  |  |  | 10.98% |  |  |  |
MDA Trigger, Tier 1 Capital |  |  |  |  |  |  |  |  |  | 12.81% |  |  |  |
MDA Trigger, total capital |  |  |  |  |  |  |  |  |  | 15.25% |  |  |  |
Total Pillar II Requirement Percent |  |  |  |  |  |  |  |  |  |  | 1.75% |  |  |
MDA Requirement On Leverage Ratio |  |  |  |  |  |  |  |  |  |  |  |  |  | 3.50%
Increase (decrease) due to departure from requirement of IFRS | Change in MDA requirements |  |  |  |  |  |  |  |  |  |  |  |  |  |
Disclosure Of Capital Management [Line Items] |  |  |  |  |  |  |  |  |  |  |  |  |  |
Total Pillar II Requirement Percent | 1.65% |  |  |  |  |  |  |  |  |  |  |  |  |
Results IFRS-EU |  |  |  |  |  |  |  |  |  |  |  |  |  |
Disclosure Of Capital Management [Line Items] |  |  |  |  |  |  |  |  |  |  |  |  |  |
Resilient net profit |  |  |  |  |  |  |  |  |  |  | € 7,287 |  |  |
Pillar 1 requirement | Increase (decrease) due to departure from requirement of IFRS |  |  |  |  |  |  |  |  |  |  |  |  |  |
Disclosure Of Capital Management [Line Items] |  |  |  |  |  |  |  |  |  |  |  |  |  |
Transitional (phased-in) common equity Tier 1 required |  |  |  |  |  |  |  |  |  |  | 4.50% |  |  |
Common equity Tier 1 required |  |  |  |  |  |  |  |  |  |  | 4.50% |  |  |
Pillar 2 requirement | Increase (decrease) due to departure from requirement of IFRS |  |  |  |  |  |  |  |  |  |  |  |  |  |
Disclosure Of Capital Management [Line Items] |  |  |  |  |  |  |  |  |  |  |  |  |  |
Transitional (phased-in) common equity Tier 1 required |  |  |  |  |  |  |  |  |  |  | 0.98% |  |  |
Common equity Tier 1 required |  |  |  |  |  |  |  |  |  |  | 0.98% |  |  |
Capital Conservation Buffer | Increase (decrease) due to departure from requirement of IFRS |  |  |  |  |  |  |  |  |  |  |  |  |  |
Disclosure Of Capital Management [Line Items] |  |  |  |  |  |  |  |  |  |  |  |  |  |
Transitional (phased-in) common equity Tier 1 required |  |  |  |  |  |  |  |  |  |  | 2.50% |  |  |
Common equity Tier 1 required |  |  |  |  |  |  |  |  |  |  | 2.50% |  |  |
Countercyclical Buffer | Increase (decrease) due to departure from requirement of IFRS |  |  |  |  |  |  |  |  |  |  |  |  |  |
Disclosure Of Capital Management [Line Items] |  |  |  |  |  |  |  |  |  |  |  |  |  |
Transitional (phased-in) common equity Tier 1 required |  |  |  |  |  |  |  |  |  |  | 0.50% |  |  |
Common equity Tier 1 required |  |  |  |  |  |  |  |  |  |  | 0.50% |  |  |
O-SII | Increase (decrease) due to departure from requirement of IFRS |  |  |  |  |  |  |  |  |  |  |  |  |  |
Disclosure Of Capital Management [Line Items] |  |  |  |  |  |  |  |  |  |  |  |  |  |
Transitional (phased-in) common equity Tier 1 required |  |  |  |  |  |  |  |  |  |  | 2.50% |  |  |
Common equity Tier 1 required |  |  |  |  |  |  |  |  |  |  | 2.50% |  |  |

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- Definition MDA Trigger, Tier 1 Capital + References No definition available. + Details
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