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Staff expenses - Summary of number of employees (Details) - eMPLOYEE | 12 Months Ended
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Dec. 31, 2023 | Dec. 31, 2022 | Dec. 31, 2021
Disclosure of terms and conditions of share-based payment arrangement [line items] |  |  |
Total average number of internal employees at full time equivalent basis | 59,434 | 57,569 | 57,660
Netherlands |  |  |
Disclosure of terms and conditions of share-based payment arrangement [line items] |  |  |
Total average number of internal employees at full time equivalent basis | 14,449 | 14,488 | 15,138
Rest of the world |  |  |
Disclosure of terms and conditions of share-based payment arrangement [line items] |  |  |
Total average number of internal employees at full time equivalent basis | 44,985 | 43,081 | 42,523

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- Definition The average number of personnel employed by the entity during a period. + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Name IAS -Number 1 -IssueDate 2023-01-01 -Paragraph 112 -Subparagraph c -URI https://taxonomy.ifrs.org/xifrs-link?type=IAS&num=1&code=ifrs-tx-2023-en-r&anchor=para_112_c&doctype=Standard -URIDate 2023-03-23 + Details
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