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Risk management - Non-performing Loans: outstandings by economic sector and business lines (Details) - Financial assets past due but not impaired - EUR (€) € in Millions | Dec. 31, 2023 | Sep. 30, 2023 | Dec. 31, 2022
--- | --- | --- | ---
Non performing Loans [line items] |  |  |
Financial assets | € 11,653 | € 11,653 | € 11,691
Retail Challengers & Growth Markets |  |  |
Non performing Loans [line items] |  |  |
Financial assets |  | 3,036 | 2,592
Wholesale Banking |  |  |
Non performing Loans [line items] |  |  |
Financial assets |  | 4,034 | 4,340
Retail Benelux |  |  |
Non performing Loans [line items] |  |  |
Financial assets |  | 4,583 | 4,759
Private Individuals |  |  |
Non performing Loans [line items] |  |  |
Financial assets | 4,419 | 4,419 | 4,129
Private Individuals | Retail Challengers & Growth Markets |  |  |
Non performing Loans [line items] |  |  |
Financial assets |  | 2,206 | 1,954
Private Individuals | Wholesale Banking |  |  |
Non performing Loans [line items] |  |  |
Financial assets |  | 4 |
Private Individuals | Retail Benelux |  |  |
Non performing Loans [line items] |  |  |
Financial assets |  | 2,210 | 2,174
Natural Resources |  |  |
Non performing Loans [line items] |  |  |
Financial assets | 754 | 754 | 1,421
Natural Resources | Retail Challengers & Growth Markets |  |  |
Non performing Loans [line items] |  |  |
Financial assets |  | 25 | 17
Natural Resources | Wholesale Banking |  |  |
Non performing Loans [line items] |  |  |
Financial assets |  | 669 | 1,369
Natural Resources | Retail Benelux |  |  |
Non performing Loans [line items] |  |  |
Financial assets |  | 60 | 34
Food, Beverages & Personal Care |  |  |
Non performing Loans [line items] |  |  |
Financial assets | 1,085 | 1,085 | 1,233
Food, Beverages & Personal Care | Retail Challengers & Growth Markets |  |  |
Non performing Loans [line items] |  |  |
Financial assets |  | 157 | 122
Food, Beverages & Personal Care | Wholesale Banking |  |  |
Non performing Loans [line items] |  |  |
Financial assets |  | 565 | 672
Food, Beverages & Personal Care | Retail Benelux |  |  |
Non performing Loans [line items] |  |  |
Financial assets |  | 363 | 438
Transportation & Logistics |  |  |
Non performing Loans [line items] |  |  |
Financial assets | 572 | 572 | 583
Transportation & Logistics | Retail Challengers & Growth Markets |  |  |
Non performing Loans [line items] |  |  |
Financial assets |  | 65 | 51
Transportation & Logistics | Wholesale Banking |  |  |
Non performing Loans [line items] |  |  |
Financial assets |  | 437 | 367
Transportation & Logistics | Retail Benelux |  |  |
Non performing Loans [line items] |  |  |
Financial assets |  | 69 | 165
Services |  |  |
Non performing Loans [line items] |  |  |
Financial assets | 582 | 582 | 628
Services | Retail Challengers & Growth Markets |  |  |
Non performing Loans [line items] |  |  |
Financial assets |  | 66 | 61
Services | Wholesale Banking |  |  |
Non performing Loans [line items] |  |  |
Financial assets |  | 101 | 119
Services | Retail Benelux |  |  |
Non performing Loans [line items] |  |  |
Financial assets |  | 415 | 448
Real Estate |  |  |
Non performing Loans [line items] |  |  |
Financial assets | 1,053 | 1,053 | 712
Real Estate | Retail Challengers & Growth Markets |  |  |
Non performing Loans [line items] |  |  |
Financial assets |  | 64 | 54
Real Estate | Wholesale Banking |  |  |
Non performing Loans [line items] |  |  |
Financial assets |  | 592 | 172
Real Estate | Retail Benelux |  |  |
Non performing Loans [line items] |  |  |
Financial assets |  | 398 | 486
General Industries |  |  |
Non performing Loans [line items] |  |  |
Financial assets | 497 | 497 | 482
General Industries | Retail Challengers & Growth Markets |  |  |
Non performing Loans [line items] |  |  |
Financial assets |  | 115 | 100
General Industries | Wholesale Banking |  |  |
Non performing Loans [line items] |  |  |
Financial assets |  | 111 | 114
General Industries | Retail Benelux |  |  |
Non performing Loans [line items] |  |  |
Financial assets |  | 270 | 268
Builders & Contractors |  |  |
Non performing Loans [line items] |  |  |
Financial assets | 577 | 577 | 493
Builders & Contractors | Retail Challengers & Growth Markets |  |  |
Non performing Loans [line items] |  |  |
Financial assets |  | 162 | 110
Builders & Contractors | Wholesale Banking |  |  |
Non performing Loans [line items] |  |  |
Financial assets |  | 124 | 139
Builders & Contractors | Retail Benelux |  |  |
Non performing Loans [line items] |  |  |
Financial assets |  | 291 | 244
Retail |  |  |
Non performing Loans [line items] |  |  |
Financial assets | 395 | 395 | 244
Retail | Retail Challengers & Growth Markets |  |  |
Non performing Loans [line items] |  |  |
Financial assets |  | 67 | 39
Retail | Wholesale Banking |  |  |
Non performing Loans [line items] |  |  |
Financial assets |  | 207 | 98
Retail | Retail Benelux |  |  |
Non performing Loans [line items] |  |  |
Financial assets |  | 121 | 107
Utilities |  |  |
Non performing Loans [line items] |  |  |
Financial assets | 348 | 348 | 401
Utilities | Retail Challengers & Growth Markets |  |  |
Non performing Loans [line items] |  |  |
Financial assets |  | 6 | 7
Utilities | Wholesale Banking |  |  |
Non performing Loans [line items] |  |  |
Financial assets |  | 331 | 387
Utilities | Retail Benelux |  |  |
Non performing Loans [line items] |  |  |
Financial assets |  | 12 | 7
Chemicals, Health & Pharmaceuticals |  |  |
Non performing Loans [line items] |  |  |
Financial assets | 233 | 233 | 310
Chemicals, Health & Pharmaceuticals | Retail Challengers & Growth Markets |  |  |
Non performing Loans [line items] |  |  |
Financial assets |  | 35 | 20
Chemicals, Health & Pharmaceuticals | Wholesale Banking |  |  |
Non performing Loans [line items] |  |  |
Financial assets |  | 101 | 175
Chemicals, Health & Pharmaceuticals | Retail Benelux |  |  |
Non performing Loans [line items] |  |  |
Financial assets |  | 97 | 115
Telecom |  |  |
Non performing Loans [line items] |  |  |
Financial assets | 390 | 390 | 303
Telecom | Retail Challengers & Growth Markets |  |  |
Non performing Loans [line items] |  |  |
Financial assets |  | 3 | 3
Telecom | Wholesale Banking |  |  |
Non performing Loans [line items] |  |  |
Financial assets |  | 378 | 288
Telecom | Retail Benelux |  |  |
Non performing Loans [line items] |  |  |
Financial assets |  | 9 | 12
Other |  |  |
Non performing Loans [line items] |  |  |
Financial assets | € 748 | 748 | 753
Other | Retail Challengers & Growth Markets |  |  |
Non performing Loans [line items] |  |  |
Financial assets |  | 66 | 52
Other | Wholesale Banking |  |  |
Non performing Loans [line items] |  |  |
Financial assets |  | 412 | 440
Other | Retail Benelux |  |  |
Non performing Loans [line items] |  |  |
Financial assets |  | € 270 | € 260

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