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Information on geographical areas - Summary of additional information by country (Details) € in Millions | 12 Months Ended
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Dec. 31, 2023 EUR (€) eMPLOYEE | Dec. 31, 2022 EUR (€) eMPLOYEE | Dec. 31, 2021 EUR (€) eMPLOYEE
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 59,434 | 57,569 | 57,660
Total income | € 18,121.0 | € 30,418.0 | € 20,093.0
Total assets | 980,299.0 | 976,834.0 | 949,250.0
Result before taxation | 6,037.0 | 17,358.0 | 8,385.0
Taxation | 1,662.0 | 5,130.0 | 2,306.0
Tax paid | € 2,700.0 | € 1,474.0 | € 1,873.0
Netherlands |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 14,449 | 14,488 | 15,138
Total income | € 5,171.0 | € 8,831.0 | € 6,621.0
Total assets | 294,485.0 | 310,912.0 | 299,767.0
Result before taxation | 1,445.0 | 4,874.0 | 2,384.0
Taxation | 461.0 | 1,399.0 | 728.0
Tax paid | € 601.0 | € 376.0 | € 428.0
Belgium |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 6,392 | 6,582 | 6,965
Total income | € 1,917.0 | € 4,365.0 | € 2,754.0
Total assets | 128,391.0 | 128,323.0 | 130,335.0
Result before taxation | (119.0) | 2,297.0 | 842.0
Taxation | 7.0 | 584.0 | 212.0
Tax paid | € 169.0 | € 152.0 | € 174.0
Luxembourg |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 939 | 927 | 856
Total income | € 587.0 | € 503.0 | € 366.0
Total assets | 14,435.0 | 18,415.0 | 20,406.0
Result before taxation | 328.0 | 262.0 | 189.0
Taxation | 84.0 | 66.0 | 48.0
Tax paid | € 40.0 | € 37.0 | € 20.0
Germany |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 5,499 | 5,573 | 5,521
Total income | € 1,244.0 | € 8,573.0 | € 2,962.0
Total assets | 171,899.0 | 167,516.0 | 159,799.0
Result before taxation | (221.0) | 6,798.0 | 1,587.0
Taxation | (55.0) | 2,176.0 | 523.0
Tax paid | € 904.0 | € 189.0 | € 493.0
Poland |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 11,677 | 11,130 | 10,674
Total income | € 2,350.0 | € 1,652.0 | € 1,509.0
Total assets | 52,134.0 | 45,598.0 | 43,888.0
Result before taxation | 1,236.0 | 544.0 | 660.0
Taxation | 286.0 | 143.0 | 154.0
Tax paid | € 136.0 | € (23.0) | € 235.0
Spain |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 1,576 | 1,439 | 1,380
Total income | € 1,156.0 | € 899.0 | € 743.0
Total assets | 33,092.0 | 32,277.0 | 32,559.0
Result before taxation | 533.0 | 321.0 | 212.0
Taxation | 125.0 | 105.0 | 57.0
Tax paid | € 114.0 | € 101.0 | € 59.0
Italy |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 1,190 | 1,118 | 1,099
Total income | € 433.0 | € 345.0 | € 335.0
Total assets | 14,832.0 | 14,152.0 | 13,983.0
Result before taxation | 128.0 | 63.0 | 73.0
Taxation | 54.0 | 22.0 | 25.0
Tax paid | € 19.0 | € 2.0 | € 2.0
Romania |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 3,971 | 3,580 | 3,319
Total income | € 690.0 | € 584.0 | € 495.0
Total assets | 11,496.0 | 10,555.0 | 9,635.0
Result before taxation | 396.0 | 324.0 | 273.0
Taxation | 61.0 | 51.0 | 41.0
Tax paid | € 55.0 | € 67.0 | € 21.0
Türkiye |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 2,973 | 3,076 | 3,338
Total income | € 14.0 | € 64.0 | € 335.0
Total assets | 4,770.0 | 5,400.0 | 5,818.0
Result before taxation | (232.0) | (143.0) | 144.0
Taxation | (20.0) | 65.0 | 35.0
Tax paid | € 29.0 | € 79.0 | € 33.0
United Kingdom |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 722 | 692 | 698
Total income | € 758.0 | € 693.0 | € 636.0
Total assets | 50,572.0 | 46,066.0 | 50,734.0
Result before taxation | 510.0 | 286.0 | 277.0
Taxation | 131.0 | 81.0 | 73.0
Tax paid | € 101.0 | € 58.0 | € 50.0
France |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 194 | 600 | 764
Total income | € 221.0 | € 557.0 | € 313.0
Total assets | 8,458.0 | 9,086.0 | 12,397.0
Result before taxation | 91.0 | 228.0 | (65.0)
Taxation | 25.0 | 60.0 | (16.0)
Tax paid | 7.0 | 22.0 | (7.0)
Public subsidies amount received | € 0.2 | € 0.1 | € 0.0
Switzerland |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 292 | 277 | 259
Total income | € 248.0 | € 290.0 | € 241.0
Total assets | 8,501.0 | 9,513.0 | 11,081.0
Result before taxation | 137.0 | 182.0 | 148.0
Taxation | 19.0 | 25.0 | 21.0
Tax paid | € 52.0 | € 45.0 | € 67.0
Ireland |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 82 | 72 | 64
Total income | € 83.0 | € 66.0 | € 70.0
Total assets | 3,907.0 | 2,773.0 | 1,831.0
Result before taxation | 71.0 | 28.0 | 77.0
Taxation | 9.0 | 3.0 | 10.0
Tax paid | € 8.0 | € 6.0 | € 10.0
Czech Republic |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 134 | 137 | 285
Total income | € 76.0 | € 78.0 | € 100.0
Total assets | 3,191.0 | 3,192.0 | 2,894.0
Result before taxation | 33.0 | 38.0 | 33.0
Taxation | 6.0 | 6.0 | 8.0
Tax paid | € 10.0 | € 13.0 | € (2.0)
Hungary |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 127 | 120 | 119
Total income | € 85.0 | € 82.0 | € 44.0
Total assets | 1,893.0 | 1,993.0 | 1,148.0
Result before taxation | 35.0 | 38.0 | 12.0
Taxation | 7.0 | 5.0 | 3.0
Tax paid | € 9.0 | € 2.0 | € 2.0
Russia |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 259 | 272 | 281
Total income | € 136.0 | € 246.0 | € 38.0
Total assets | 925.0 | 2,783.0 | 898.0
Result before taxation | 151.0 | 128.0 | 3.0
Taxation | 31.0 | 9.0 | 0.0
Tax paid | € 20.0 | € 21.0 | € (7.0)
Slovakia |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 1,347 | 1,129 | 983
Total income | € 20.0 | € 15.0 | € 15.0
Total assets | 618.0 | 391.0 | 352.0
Result before taxation | 11.0 | (1.0) | 3.0
Taxation | 2.0 | 1.0 | 0.0
Tax paid | € 2.0 | € 0.0 | € 2.0
Portugal |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 10 | 11 | 11
Total income | € 17.0 | € 15.0 | € 15.0
Total assets | 620.0 | 689.0 | 675.0
Result before taxation | 12.0 | 9.0 | 9.0
Taxation | 3.0 | 3.0 | 3.0
Tax paid | € 2.0 | € 2.0 | € 3.0
Ukraine |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 91 | 91 | 96
Total income | € 53.0 | € 45.0 | € 22.0
Total assets | 590.0 | 385.0 | 409.0
Result before taxation | 44.0 | 9.0 | 11.0
Taxation | 22.0 | 2.0 | 2.0
Tax paid | € 7.0 | € 2.0 | € 2.0
Bulgaria |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 61 | 60 | 61
Total income | € 23.0 | € 15.0 | € 14.0
Total assets | 530.0 | 436.0 | 420.0
Result before taxation | 11.0 | 1.0 | 2.0
Taxation | 1.0 | 0.0 | 0.0
Tax paid | € 1.0 | € 0.0 | € 0.0
Austria |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 17 | 17 | 292
Total income | € 9.0 | € 19.0 | € 175.0
Total assets | 383.0 | 261.0 | 419.0
Result before taxation | (4.0) | 9.0 | 101.0
Taxation | (1.0) | 2.0 | 16.0
Tax paid | € 1.0 | € 3.0 | € 6.0
Australia |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 1,820 | 1,556 | 1,503
Total income | € 1,033.0 | € 948.0 | € 782.0
Total assets | 52,734.0 | 52,728.0 | 49,826.0
Result before taxation | 572.0 | 557.0 | 500.0
Taxation | 174.0 | 172.0 | 149.0
Tax paid | € 185.0 | € 135.0 | € 121.0
USA |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 603 | 586 | 563
Total income | € 1,124.0 | € 892.0 | € 936.0
Total assets | 66,143.0 | 65,024.0 | 55,582.0
Result before taxation | 654.0 | 413.0 | 779.0
Taxation | 185.0 | 115.0 | 182.0
Tax paid | € 183.0 | € 135.0 | € 148.0
Singapore |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 576 | 565 | 573
Total income | € 354.0 | € 354.0 | € 331.0
Total assets | 26,816.0 | 25,701.0 | 24,163.0
Result before taxation | 172.0 | 105.0 | 133.0
Taxation | 24.0 | 14.0 | 19.0
Tax paid | € 13.0 | € 21.0 | € 9.0
South Korea |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 86 | 78 | 75
Total income | € 92.0 | € 86.0 | € 65.0
Total assets | 6,167.0 | 7,989.0 | 5,800.0
Result before taxation | 39.0 | 47.0 | 26.0
Taxation | 9.0 | 12.0 | 6.0
Tax paid | € 24.0 | € 7.0 | € (2.0)
Japan |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 32 | 31 | 30
Total income | € 40.0 | € 30.0 | € 25.0
Total assets | 14,267.0 | 5,128.0 | 2,256.0
Result before taxation | 17.0 | 20.0 | 4.0
Taxation | 7.0 | 7.0 | 2.0
Tax paid | € 10.0 | € (1.0) | € 3.0
Hong Kong |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 104 | 103 | 105
Total income | € 101.0 | € 82.0 | € 79.0
Total assets | 4,378.0 | 4,343.0 | 6,691.0
Result before taxation | (18.0) | (33.0) | 5.0
Taxation | (2.0) | (5.0) | 1.0
Tax paid | € 0.0 | € 0.0 | € (7.0)
Taiwan |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 37 | 35 | 33
Total income | € 39.0 | € 33.0 | € 26.0
Total assets | 2,597.0 | 3,578.0 | 2,963.0
Result before taxation | 0.0 | (16.0) | (3.0)
Taxation | 1.0 | (5.0) | (1.0)
Tax paid | € 0.0 | € 4.0 | € 0.0
China |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 78 | 76 | 79
Total income | € 18.0 | € 30.0 | € 26.0
Total assets | 998.0 | 1,181.0 | 1,654.0
Result before taxation | (12.0) | 4.0 | 0.0
Taxation | 2.0 | 5.0 | 6.0
Tax paid | € (9.0) | € 13.0 | € (1.0)
Slovakia |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 4,079 | 3,098 | 2,414
Total income | € 10.0 | € 10.0 | € 6.0
Total assets | 403.0 | 381.0 | 567.0
Result before taxation | 1.0 | (39.0) | (33.0)
Taxation | 2.0 | 8.0 | (5.0)
Tax paid | € 2.0 | € 2.0 | € 1.0
Brazil |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 2 | 30 | 63
Total income | € 18.0 | € 17.0 | € 13.0
Total assets | 73.0 | 57.0 | 288.0
Result before taxation | 17.0 | 9.0 | 1.0
Taxation | 0.0 | 1.0 | 5.0
Tax paid | € 4.0 | € 5.0 | € 8.0
United Arab Emirates |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 11 | 10 | 10
Total income | € (2.0) | € (1.0) | € 0.0
Total assets | 1.0 | 1.0 | 1.0
Result before taxation | (3.0) | (1.0) | (1.0)
Taxation | 0.0 | 0.0 | 0.0
Tax paid | € 0.0 | € 0.0 | € 0.0
Sri Lanka |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 4 | 4 | 0
Total income | € 0.0 | € 0.0 | € 0.0
Total assets | 0.0 | 0.0 | 0.0
Result before taxation | 0.0 | 0.0 | 0.0
Taxation | 0.0 | 0.0 | 0.0
Tax paid | € 0.0 | € 0.0 | € 0.0
Mexico |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE |  | 6 | 6
Total income |  | € 0.0 | € 1.0
Total assets |  | 1.0 | 3.0
Result before taxation |  | (2.0) | (1.0)
Taxation |  | 0.0 | 0.0
Tax paid |  | € 0.0 | € 0.0
Canada |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE |  | 0 | 0
Total income |  | € 0.0 | € 0.0
Total assets |  | 0.0 | 0.0
Result before taxation |  | 0.0 | 0.0
Taxation |  | 0.0 | 0.0
Tax paid |  | € 0.0 | € 0.0
Colombia |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE |  |  | 0
Total income |  |  | € 0.0
Total assets |  |  | 0.0
Result before taxation |  |  | 0.0
Taxation |  |  | 0.0
Tax paid |  |  | € 0.0
Macau |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE |  | 0 | 0
Total income |  | € 0.0 | € 0.0
Total assets |  | 0.0 | 0.0
Result before taxation |  | 0.0 | 0.0
Taxation |  | 0.0 | 0.0
Tax paid |  | € 0.0 | € 0.0
Indonesia |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE |  | 0 | 0
Total income |  | € 0.0 | € 0.0
Total assets |  | 0.0 | 5.0
Result before taxation |  | 0.0 | 0.0
Taxation |  | 0.0 | 0.0
Tax paid |  | € 0.0 | € 0.0
Malaysia |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE |  | 0 | 4
Total income |  | € 0.0 | € 0.0
Total assets |  | 1.0 | 1.0
Result before taxation |  | 0.0 | (1.0)
Taxation |  | 0.0 | 0.0
Tax paid | € 0.0 | € 0.0 | € 0.0
Mauritius |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE |  | 0 | 0
Total income |  | € 0.0 | € 0.0
Total assets |  | 0.0 | 0.0
Result before taxation |  | 0.0 | 0.0
Taxation |  | 0.0 | 0.0
Tax paid |  | € 0.0 | € 0.0

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- Definition The amount of a present economic resource controlled by the entity as a result of past events. Economic resource is a right that has the potential to produce economic benefits. + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Name IFRS -Number 13 -IssueDate 2023-01-01 -Paragraph 93 -Subparagraph a -URI https://taxonomy.ifrs.org/xifrs-link?type=IFRS&num=13&code=ifrs-tx-2023-en-r&anchor=para_93_a&doctype=Standard -URIDate 2023-03-23 Reference 2: http://www.xbrl.org/2003/role/disclosureRef -Name IFRS -Number 8 -IssueDate 2023-01-01 -Paragraph 28 -Subparagraph c -URI https://taxonomy.ifrs.org/xifrs-link?type=IFRS&num=8&code=ifrs-tx-2023-en-r&anchor=para_28_c&doctype=Standard -URIDate 2023-03-23 Reference 3: http://www.xbrl.org/2003/role/disclosureRef -Name IFRS -Number 13 -IssueDate 2023-01-01 -Paragraph 93 -Subparagraph b -URI https://taxonomy.ifrs.org/xifrs-link?type=IFRS&num=13&code=ifrs-tx-2023-en-r&anchor=para_93_b&doctype=Standard -URIDate 2023-03-23 Reference 4: http://www.xbrl.org/2003/role/disclosureRef -Name IFRS -Number 13 -IssueDate 2023-01-01 -Paragraph 93 -Subparagraph e -URI https://taxonomy.ifrs.org/xifrs-link?type=IFRS&num=13&code=ifrs-tx-2023-en-r&anchor=para_93_e&doctype=Standard -URIDate 2023-03-23 Reference 5: http://www.xbrl.org/2003/role/disclosureRef -Name IFRS -Number 8 -IssueDate 2023-01-01 -Paragraph 23 -URI https://taxonomy.ifrs.org/xifrs-link?type=IFRS&num=8&code=ifrs-tx-2023-en-r&anchor=para_23&doctype=Standard -URIDate 2023-03-23 Reference 6: http://www.xbrl.org/2003/role/disclosureRef -Name IAS -Number 1 -IssueDate 2023-01-01 -Paragraph 55 -URI https://taxonomy.ifrs.org/xifrs-link?type=IAS&num=1&code=ifrs-tx-2023-en-r&anchor=para_55&doctype=Standard -URIDate 2023-03-23 + Details
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- Definition The aggregate amount included in the determination of profit (loss) for the period in respect of current tax and deferred tax. [Refer: Current tax expense (income); Deferred tax expense (income)] + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Name IAS -Number 26 -IssueDate 2023-01-01 -Paragraph 35 -Subparagraph b -Clause viii -URI https://taxonomy.ifrs.org/xifrs-link?type=IAS&num=26&code=ifrs-tx-2023-en-r&anchor=para_35_b_viii&doctype=Standard -URIDate 2023-03-23 Reference 2: http://www.xbrl.org/2003/role/disclosureRef -Name IFRS -Number 8 -IssueDate 2023-01-01 -Paragraph 23 -Subparagraph h -URI https://taxonomy.ifrs.org/xifrs-link?type=IFRS&num=8&code=ifrs-tx-2023-en-r&anchor=para_23_h&doctype=Standard -URIDate 2023-03-23 Reference 3: http://www.xbrl.org/2003/role/disclosureRef -Name IAS -Number 12 -IssueDate 2023-01-01 -Paragraph 79 -URI https://taxonomy.ifrs.org/xifrs-link?type=IAS&num=12&code=ifrs-tx-2023-en-r&anchor=para_79&doctype=Standard -URIDate 2023-03-23 Reference 4: http://www.xbrl.org/2003/role/disclosureRef -Name IAS -Number 12 -IssueDate 2023-01-01 -Paragraph 81 -Subparagraph c -Clause i -URI https://taxonomy.ifrs.org/xifrs-link?type=IAS&num=12&code=ifrs-tx-2023-en-r&anchor=para_81_c_i&doctype=Standard -URIDate 2023-03-23 Reference 5: http://www.xbrl.org/2003/role/disclosureRef -Name IAS -Number 12 -IssueDate 2023-01-01 -Paragraph 81 -Subparagraph c -Clause ii -URI https://taxonomy.ifrs.org/xifrs-link?type=IAS&num=12&code=ifrs-tx-2023-en-r&anchor=para_81_c_ii&doctype=Standard -URIDate 2023-03-23 Reference 6: http://www.xbrl.org/2003/role/disclosureRef -Name IFRS -Number 12 -IssueDate 2023-01-01 -Paragraph B13 -Subparagraph g -URI https://taxonomy.ifrs.org/xifrs-link?type=IFRS&num=12&code=ifrs-tx-2023-en-r&anchor=para_B13_g&doctype=Appendix&subtype=B -URIDate 2023-03-23 Reference 7: http://www.xbrl.org/2003/role/disclosureRef -Name IAS -Number 1 -IssueDate 2023-01-01 -Paragraph 82 -Subparagraph d -URI https://taxonomy.ifrs.org/xifrs-link?type=IAS&num=1&code=ifrs-tx-2023-en-r&anchor=para_82_d&doctype=Standard -URIDate 2023-03-23 + Details
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