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Risk management - Summary forborne portfolio by forberance type (Details) - EUR (€)
€ in Millions
 12 Months Ended
Dec. 31, 2023
Dec. 31, 2022
Disclosure of credit risk exposure [line items]    
Forborne assets € 13,089 € 16,438
% of total portfolio 1.50% 2.00%
Wholesale Banking    
Disclosure of credit risk exposure [line items]    
Forborne assets € 6,063 € 8,359
% of total portfolio 1.80% 2.70%
Retail Banking    
Disclosure of credit risk exposure [line items]    
Forborne assets € 7,026 € 8,080
% of total portfolio 1.40% 1.60%
Percentage of forborne assets 1.40%  
Forbearance    
Disclosure of credit risk exposure [line items]    
Increase (decrease) of forborne assets € (3,300)  
Forbearance | Wholesale Banking    
Disclosure of credit risk exposure [line items]    
Forborne assets 6,100 € 8,400
Increase (decrease) of forborne assets € (2,300)  
Percentage of forborne assets 1.80% 2.70%
Forbearance | Retail Banking    
Disclosure of credit risk exposure [line items]    
Increase (decrease) of forborne assets € (1,100)  
Loan modification    
Disclosure of credit risk exposure [line items]    
Forborne assets € 11,881 € 15,317
% of total portfolio 1.40% 1.90%
Refinancing    
Disclosure of credit risk exposure [line items]    
Forborne assets € 1,208 € 1,121
% of total portfolio 0.10% 0.10%
Of which: performing    
Disclosure of credit risk exposure [line items]    
Forborne assets € 8,047 € 10,853
Of which: performing | Wholesale Banking    
Disclosure of credit risk exposure [line items]    
Forborne assets 3,919 5,880
Of which: performing | Retail Banking    
Disclosure of credit risk exposure [line items]    
Forborne assets 4,128 4,973
Of which: performing | Forbearance | Wholesale Banking    
Disclosure of credit risk exposure [line items]    
Increase (decrease) of forborne assets (2,000)  
Of which: performing | Loan modification    
Disclosure of credit risk exposure [line items]    
Forborne assets 7,550 10,428
Of which: performing | Refinancing    
Disclosure of credit risk exposure [line items]    
Forborne assets 497 426
Of which: non-performing    
Disclosure of credit risk exposure [line items]    
Forborne assets 5,042 5,585
Of which: non-performing | Wholesale Banking    
Disclosure of credit risk exposure [line items]    
Forborne assets 2,144 2,478
Of which: non-performing | Retail Banking    
Disclosure of credit risk exposure [line items]    
Forborne assets 2,898 3,107
Of which: non-performing | Loan modification    
Disclosure of credit risk exposure [line items]    
Forborne assets 4,331 4,889
Of which: non-performing | Refinancing    
Disclosure of credit risk exposure [line items]    
Forborne assets € 711 € 695