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Risk management - Retail Banking: Forborne portfolio by geographical area (Details) - EUR (€)
€ in Millions
 12 Months Ended
Dec. 31, 2023
Dec. 31, 2022
Disclosure of credit risk exposure [line items]    
Forborne assets € 13,089 € 16,438
Belgium | Forbearance    
Disclosure of credit risk exposure [line items]    
Increase (decrease)of forborne assets, percentage 30.60% 32.70%
Of which: non-performing    
Disclosure of credit risk exposure [line items]    
Forborne assets € 5,042 € 5,585
Of which: non-performing | Netherlands | Forbearance    
Disclosure of credit risk exposure [line items]    
Increase (decrease)of forborne assets, percentage 21.10% 35.00%
Of which: non-performing | Belgium | Forbearance    
Disclosure of credit risk exposure [line items]    
Increase (decrease)of forborne assets, percentage 45.40% 42.30%
Of which: non-performing | Germany | Forbearance    
Disclosure of credit risk exposure [line items]    
Increase (decrease)of forborne assets, percentage 18.60% 10.00%
Retail Banking    
Disclosure of credit risk exposure [line items]    
Forborne assets € 7,026 € 8,080
Retail Banking | Netherlands    
Disclosure of credit risk exposure [line items]    
Forborne assets 1,483 2,832
Retail Banking | Belgium    
Disclosure of credit risk exposure [line items]    
Forborne assets 2,153 2,644
Retail Banking | Germany    
Disclosure of credit risk exposure [line items]    
Forborne assets 1,309 804
Retail Banking | Poland    
Disclosure of credit risk exposure [line items]    
Forborne assets 852 588
Retail Banking | Türkiye    
Disclosure of credit risk exposure [line items]    
Forborne assets 25 64
Retail Banking | Italy    
Disclosure of credit risk exposure [line items]    
Forborne assets 123 131
Retail Banking | Romania    
Disclosure of credit risk exposure [line items]    
Forborne assets 135 124
Retail Banking | Spain    
Disclosure of credit risk exposure [line items]    
Forborne assets 138 35
Retail Banking | Rest of Europe    
Disclosure of credit risk exposure [line items]    
Forborne assets 88 73
Retail Banking | America    
Disclosure of credit risk exposure [line items]    
Forborne assets 21 13
Retail Banking | Asia    
Disclosure of credit risk exposure [line items]    
Forborne assets 2 3
Retail Banking | Australia    
Disclosure of credit risk exposure [line items]    
Forborne assets 697 768
Retail Banking | Africa    
Disclosure of credit risk exposure [line items]    
Forborne assets 1
Retail Banking | Performing Exposure [Member]    
Disclosure of credit risk exposure [line items]    
Forborne assets 4,128 4,973
Retail Banking | Performing Exposure [Member] | Netherlands    
Disclosure of credit risk exposure [line items]    
Forborne assets 981 2,043
Retail Banking | Performing Exposure [Member] | Belgium    
Disclosure of credit risk exposure [line items]    
Forborne assets 838 1,331
Retail Banking | Performing Exposure [Member] | Germany    
Disclosure of credit risk exposure [line items]    
Forborne assets 1,064 610
Retail Banking | Performing Exposure [Member] | Poland    
Disclosure of credit risk exposure [line items]    
Forborne assets 522 309
Retail Banking | Performing Exposure [Member] | Türkiye    
Disclosure of credit risk exposure [line items]    
Forborne assets 15 31
Retail Banking | Performing Exposure [Member] | Italy    
Disclosure of credit risk exposure [line items]    
Forborne assets 51 52
Retail Banking | Performing Exposure [Member] | Romania    
Disclosure of credit risk exposure [line items]    
Forborne assets 49 53
Retail Banking | Performing Exposure [Member] | Spain    
Disclosure of credit risk exposure [line items]    
Forborne assets 118 15
Retail Banking | Performing Exposure [Member] | Rest of Europe    
Disclosure of credit risk exposure [line items]    
Forborne assets 58 48
Retail Banking | Performing Exposure [Member] | America    
Disclosure of credit risk exposure [line items]    
Forborne assets 20 12
Retail Banking | Performing Exposure [Member] | Asia    
Disclosure of credit risk exposure [line items]    
Forborne assets 1 1
Retail Banking | Performing Exposure [Member] | Australia    
Disclosure of credit risk exposure [line items]    
Forborne assets 411 467
Retail Banking | Performing Exposure [Member] | Africa    
Disclosure of credit risk exposure [line items]    
Forborne assets
Retail Banking | Non-performing exposure    
Disclosure of credit risk exposure [line items]    
Forborne assets 2,898 3,107
Retail Banking | Non-performing exposure | Netherlands    
Disclosure of credit risk exposure [line items]    
Forborne assets 502 789
Retail Banking | Non-performing exposure | Belgium    
Disclosure of credit risk exposure [line items]    
Forborne assets 1,315 1,314
Retail Banking | Non-performing exposure | Germany    
Disclosure of credit risk exposure [line items]    
Forborne assets 246 194
Retail Banking | Non-performing exposure | Poland    
Disclosure of credit risk exposure [line items]    
Forborne assets 330 279
Retail Banking | Non-performing exposure | Türkiye    
Disclosure of credit risk exposure [line items]    
Forborne assets 10 32
Retail Banking | Non-performing exposure | Italy    
Disclosure of credit risk exposure [line items]    
Forborne assets 71 79
Retail Banking | Non-performing exposure | Romania    
Disclosure of credit risk exposure [line items]    
Forborne assets 86 71
Retail Banking | Non-performing exposure | Spain    
Disclosure of credit risk exposure [line items]    
Forborne assets 21 20
Retail Banking | Non-performing exposure | Rest of Europe    
Disclosure of credit risk exposure [line items]    
Forborne assets 30 25
Retail Banking | Non-performing exposure | America    
Disclosure of credit risk exposure [line items]    
Forborne assets
Retail Banking | Non-performing exposure | Asia    
Disclosure of credit risk exposure [line items]    
Forborne assets 1 1
Retail Banking | Non-performing exposure | Australia    
Disclosure of credit risk exposure [line items]    
Forborne assets 286 302
Retail Banking | Non-performing exposure | Africa    
Disclosure of credit risk exposure [line items]    
Forborne assets
Retail Banking | Of which: non-performing    
Disclosure of credit risk exposure [line items]    
Forborne assets € 2,898 € 3,107