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Risk management - Reconciliation of model (reportable) ECL to total ECL (Details) - EUR (€)
€ in Millions
12 Months Ended
Dec. 31, 2023
Dec. 31, 2022
Disclosure Of Financial Assets [Line Items]    
Unweighted ECL for all collective provisioned clients in upside scenario € 2,510  
Unweighted ECL for all collective provisioned clients in baseline scenario 2,802  
Unweighted ECL for all collective provisioned clients in down scenario 3,668  
Accumulated impairments    
Disclosure Of Financial Assets [Line Items]    
Financial assets 5,839 € 6,101
Total reportable collective provisions | Accumulated impairments    
Disclosure Of Financial Assets [Line Items]    
Financial assets 2,856 3,209
ECL from individually assessed impairments | Accumulated impairments    
Disclosure Of Financial Assets [Line Items]    
Financial assets 2,406 2,439
ECL from management adjustments | Accumulated impairments    
Disclosure Of Financial Assets [Line Items]    
Financial assets € 577 € 453