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Staff expenses - Summary of staff expenses (Details) - EUR (€) € in Millions	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Staff Expenses [Abstract]
Salaries	€ 4,559	€ 4,145	€ 4,011
Pension costs and other staff-related benefit costs	418	390	408
Social security costs	635	584	563
Share-based compensation arrangements	31	26	31
External employees	776	738	699
Education	50	47	47
Other staff costs	256	222	182
Total staff expenses	€ 6,725	€ 6,152	€ 5,941

X

- Definition

The expense of all forms of consideration given by an entity in exchange for a service rendered by employees or for the termination of employment.

+ References

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X

- Definition

The amount of expense from share-based payment transactions with employees. [Refer: Expense from share-based payment transactions]

+ References

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X

- Definition

The amount of employee expenses that the entity does not separately disclose in the same statement or note.

+ References

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X

- Definition

A class of employee benefits expense that represents social security contributions. [Refer: Employee benefits expense]

+ References

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- Definition

A class of employee benefits expense that represents wages and salaries. [Refer: Employee benefits expense]

+ References

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X

- Definition

The amount of expenses related to employee training and education.

+ References

No definition available.

+ Details

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X

- Definition

The amount of expenses related to employees hired on contractual basis.

+ References

No definition available.

+ Details

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X

- Definition

Pension costs and other staff-related benefit costs.

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- Definition

Staff expenses.

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