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Condensed financial information of the parent company - Statement of changes in cash flows (Details) - EUR (€)
€ in Millions
 12 Months Ended
Dec. 31, 2023
Dec. 31, 2022
Dec. 31, 2021
Cash flows from operating activities      
Result before taxation € 6,037 € 17,358 € 8,385
– Other non-cash items in Result before tax 260 (330) 131
Taxation paid 2,700 1,474 1,873
–  Loans and advances to banks, not available on demand 12,693 (5,837) 262
–  Provisions and other liabilities 2,320 (123) (304)
Net cash flow from/(used in) operating activities (11,340) (11,112) (14,943)
Cash flows from investing activities      
Net cash flow from/(used in) investing activities (8,545) (5,307) 6,220
Cash flows from financing activities      
Proceeds from debt securities 116,436 92,707 85,113
Repayments of debt securities (90,574) (82,844) (76,150)
Proceeds from issuance of subordinated loans 2,225 983 3,163
Repayments of subordinated loans (2,894) (1,090) (2,449)
Purchase/sale of treasury shares (3,531) (1,717) (1,608)
Dividends paid (2,967) (3,093) (2,382)
Other financing 0 0 1
Net cash flow from/(used in) financing activities 18,404 4,649 5,387
Net cash flow (1,481) (11,770) (3,335)
Cash and cash equivalents at beginning of year 95,391 107,665 111,566
Effect of exchange rate changes on cash and cash equivalents (898) (504) (565)
Cash and cash equivalents at end of year 93,012 95,391 107,665
Parent company      
Cash flows from operating activities      
Result before taxation 167 7 (3)
– Other non-cash items in Result before tax 221 213 65
Taxation paid 0 16 0
–  Loans and advances to banks, not available on demand (6,485) (8,191) (9,298)
–  Provisions and other liabilities 19 (84) (86)
Net cash flow from/(used in) operating activities (6,079) (8,040) (9,323)
Cash flows from investing activities      
– dividends received from group companies 10,269 6,277 3,125
– securities at amortised cost 1,000    
Net cash flow from/(used in) investing activities 11,269 6,277 3,125
Cash flows from financing activities      
Proceeds from debt securities 6,012 11,176 7,912
Repayments of debt securities (4,591) (4,302)
Proceeds from issuance of subordinated loans 2,240 993 3,182
Repayments of subordinated loans (2,132) (1,090) (994)
Purchase/sale of treasury shares (3,524) (1,721) (1,604)
Dividends paid (2,964) (3,052) (2,342)
Other financing 1
Net cash flow from/(used in) financing activities (4,959) 2,004 6,154
Net cash flow 231 241 (44)
Cash and cash equivalents at beginning of year 383 142 186
Effect of exchange rate changes on cash and cash equivalents 0 0 (1)
Cash and cash equivalents at end of year € 614 € 383 € 142