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Loans and advances to customers (Tables)
 12 Months Ended
Dec. 31, 2023
Loans and advances to customers [abstract]  
Summary of loans and advances to customers
Loans and advances to customers by type
Netherlands
Rest of the world
Total
in EUR million
2023
2022
2023
2022
2023
2022
Loans and advances to public authorities
1,070
837
13,314
11,840
14,384
12,677
Residential mortgages
112,145
110,017
217,361
212,833
329,506
322,850
Other personal lending
5,036
5,835
31,535
30,345
36,571
36,180
Corporate Lending
62,677
68,077
209,795
211,092
272,472
279,169
180,928
184,766
472,005
466,111
652,933
650,876
Loan loss provisions
-830
-993
-4,791
-4,990
-5,621
-5,984
180,099
183,772
467,214
461,120
647,313
644,893
Finance lease receivables Loans and advances to customers and to banks include finance lease receivables and are detailed as
follows:
Finance lease receivables 1
in EUR million
2023
2022
Maturities of gross investment in finance lease receivables
-  within 1 year
3,827
3,452
-  between 1-2 years
2,742
2,463
-  between 2-3 years
2,133
1,870
-  between 3-4 years
1,475
1,294
-  between 4-5 years
875
747
-  more than 5 years
1,451
1,423
12,503
11,251
Unearned future finance income on finance leases
-1,040
-792
Net investment in finance leases
11,463
10,459
Included in Loans and advances to banks
5
6
Included in Loans and advances to customers
11,459
10,453
11,463
10,459
1The total loan loss provision of EUR 160 million (2022: EUR 160 million) for finance lease receivables is classified into the following loan
loss provision stages: Stage 1: EUR 6 million (2022: EUR 9 million), Stage 2: EUR 14 million (2022: EUR 28 million) and Stage 3: EUR 139
million (2022: EUR 123 million).