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Staff expenses (Tables)
 12 Months Ended
Dec. 31, 2023
Classes of employee benefits expense [abstract]  
Summary of staff expenses
Staff expenses
in EUR million
2023
2022
2021
Salaries
4,559
4,145
4,011
Pension costs and other staff-related benefit costs
418
390
408
Social security costs
635
584
563
Share-based compensation arrangements
31
26
31
External employees
776
738
699
Education
50
47
47
Other staff costs
256
222
182
6,725
6,152
5,941
Summary of number of employees
Number of employees
Netherlands
Rest of the world
Total
2023
2022
2021
2023
2022
2021
2023
2022
2021
Total average number of
internal employees at full
time equivalent basis
14,449
14,488
15,138
44,985
43,081
42,523
59,434
57,569
57,660
Summary of changes in share awards
Changes in share awards
Share awards (in numbers)
Weighted average grant date
fair values (in euros)
2023
2022
2021
2023
2022
2021
Opening balance as at 1 January
3,699,555
3,674,672
3,878,219
7.97
7.60
7.25
Granted
3,469,747
3,107,083
3,391,122
9.71
8.99
9.69
Vested
-3,113,115
-2,962,698
-3,459,163
8.83
8.60
9.25
Forfeited
-158,387
-119,502
-135,506
8.54
7.63
7.61
Closing balance
3,897,800
3,699,555
3,674,672
8.81
7.97
7.60