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Risk management - Gross carrying amount per IFRS 9 stage and rating class (Details) - EUR (€) € in Millions | Jun. 30, 2024 | Dec. 31, 2023
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Gross carrying amount | Purchased credit impaired | Stage 3: lifetime expected credit losses |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | € (7) | € (11)
Provisions |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | (6,117) | (5,839)
IFRS 9 | Gross carrying amount |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | 1,057,950 | 1,025,043
IFRS 9 | Gross carrying amount | 1 (AAA) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | 97,276 | 87,510
IFRS 9 | Gross carrying amount | 2-4 (AA) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | 138,939 | 134,711
IFRS 9 | Gross carrying amount | 5-7 (A) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | 245,151 | 237,206
IFRS 9 | Gross carrying amount | 8-10 (BBB) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | 331,033 | 319,971
IFRS 9 | Gross carrying amount | 11-13 (BB) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | 173,903 | 176,661
IFRS 9 | Gross carrying amount | 14-16 (B) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | 46,523 | 45,750
IFRS 9 | Gross carrying amount | 17 (CCC) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | 5,082 | 4,742
IFRS 9 | Gross carrying amount | 18 (CC) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | 4,617 | 4,617
IFRS 9 | Gross carrying amount | 19 (C) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | 1,967 | 1,919
IFRS 9 | Gross carrying amount | 20-22 (D) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | 13,459 | 11,956
IFRS 9 | Gross carrying amount | 12-month ECL (Stage 1) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | 975,522 | 937,633
IFRS 9 | Gross carrying amount | 12-month ECL (Stage 1) | 1 (AAA) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | 97,215 | 87,071
IFRS 9 | Gross carrying amount | 12-month ECL (Stage 1) | 2-4 (AA) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | 137,427 | 132,159
IFRS 9 | Gross carrying amount | 12-month ECL (Stage 1) | 5-7 (A) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | 240,731 | 231,018
IFRS 9 | Gross carrying amount | 12-month ECL (Stage 1) | 8-10 (BBB) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | 312,399 | 302,967
IFRS 9 | Gross carrying amount | 12-month ECL (Stage 1) | 11-13 (BB) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | 158,219 | 157,387
IFRS 9 | Gross carrying amount | 12-month ECL (Stage 1) | 14-16 (B) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | 28,681 | 26,414
IFRS 9 | Gross carrying amount | 12-month ECL (Stage 1) | 17 (CCC) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | 851 | 617
IFRS 9 | Gross carrying amount | Lifetime ECL not credit impaired (Stage 2) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | 68,969 | 75,454
IFRS 9 | Gross carrying amount | Lifetime ECL not credit impaired (Stage 2) | 1 (AAA) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | 61 | 439
IFRS 9 | Gross carrying amount | Lifetime ECL not credit impaired (Stage 2) | 2-4 (AA) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | 1,512 | 2,553
IFRS 9 | Gross carrying amount | Lifetime ECL not credit impaired (Stage 2) | 5-7 (A) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | 4,419 | 6,188
IFRS 9 | Gross carrying amount | Lifetime ECL not credit impaired (Stage 2) | 8-10 (BBB) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | 18,634 | 17,004
IFRS 9 | Gross carrying amount | Lifetime ECL not credit impaired (Stage 2) | 11-13 (BB) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | 15,684 | 19,273
IFRS 9 | Gross carrying amount | Lifetime ECL not credit impaired (Stage 2) | 14-16 (B) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | 17,843 | 19,336
IFRS 9 | Gross carrying amount | Lifetime ECL not credit impaired (Stage 2) | 17 (CCC) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | 4,231 | 4,125
IFRS 9 | Gross carrying amount | Lifetime ECL not credit impaired (Stage 2) | 18 (CC) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | 4,617 | 4,617
IFRS 9 | Gross carrying amount | Lifetime ECL not credit impaired (Stage 2) | 19 (C) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | 1,967 | 1,919
IFRS 9 | Gross carrying amount | Lifetime ECL credit impaired (Stage 3) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | 13,459 | 11,956
IFRS 9 | Gross carrying amount | Lifetime ECL credit impaired (Stage 3) | 20-22 (D) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | 13,459 | 11,956
IFRS 9 | Provisions |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | (6,117) | (5,839)
IFRS 9 | Provisions | 1 (AAA) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | (1) | (1)
IFRS 9 | Provisions | 2-4 (AA) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | (7) | (9)
IFRS 9 | Provisions | 5-7 (A) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | (25) | (30)
IFRS 9 | Provisions | 8-10 (BBB) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | (88) | (108)
IFRS 9 | Provisions | 11-13 (BB) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | (296) | (319)
IFRS 9 | Provisions | 14-16 (B) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | (554) | (618)
IFRS 9 | Provisions | 17 (CCC) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | (216) | (242)
IFRS 9 | Provisions | 18 (CC) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | (318) | (402)
IFRS 9 | Provisions | 19 (C) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | (179) | (221)
IFRS 9 | Provisions | 20-22 (D) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | (4,432) | (3,887)
IFRS 9 | Provisions | 12-month ECL (Stage 1) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | (494) | (517)
IFRS 9 | Provisions | 12-month ECL (Stage 1) | 1 (AAA) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | (1) | (1)
IFRS 9 | Provisions | 12-month ECL (Stage 1) | 2-4 (AA) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | (6) | (8)
IFRS 9 | Provisions | 12-month ECL (Stage 1) | 5-7 (A) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | (19) | (24)
IFRS 9 | Provisions | 12-month ECL (Stage 1) | 8-10 (BBB) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | (63) | (85)
IFRS 9 | Provisions | 12-month ECL (Stage 1) | 11-13 (BB) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | (218) | (226)
IFRS 9 | Provisions | 12-month ECL (Stage 1) | 14-16 (B) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | (173) | (164)
IFRS 9 | Provisions | 12-month ECL (Stage 1) | 17 (CCC) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | (15) | (10)
IFRS 9 | Provisions | Lifetime ECL not credit impaired (Stage 2) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | (1,190) | (1,435)
IFRS 9 | Provisions | Lifetime ECL not credit impaired (Stage 2) | 2-4 (AA) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | (1) | (2)
IFRS 9 | Provisions | Lifetime ECL not credit impaired (Stage 2) | 5-7 (A) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | (7) | (6)
IFRS 9 | Provisions | Lifetime ECL not credit impaired (Stage 2) | 8-10 (BBB) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | (24) | (24)
IFRS 9 | Provisions | Lifetime ECL not credit impaired (Stage 2) | 11-13 (BB) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | (78) | (93)
IFRS 9 | Provisions | Lifetime ECL not credit impaired (Stage 2) | 14-16 (B) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | (380) | (455)
IFRS 9 | Provisions | Lifetime ECL not credit impaired (Stage 2) | 17 (CCC) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | (201) | (233)
IFRS 9 | Provisions | Lifetime ECL not credit impaired (Stage 2) | 18 (CC) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | (318) | (402)
IFRS 9 | Provisions | Lifetime ECL not credit impaired (Stage 2) | 19 (C) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | (179) | (221)
IFRS 9 | Provisions | Lifetime ECL credit impaired (Stage 3) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | (4,432) | (3,887)
IFRS 9 | Provisions | Lifetime ECL credit impaired (Stage 3) | 20-22 (D) |  |
Disclosure of credit risk exposure [line items] |  |
Financial assets | € (4,432) | € (3,887)

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