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Other operating expenses | 12 Months Ended
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Dec. 31, 2024
Other operating expenses [Abstract] |
Other operating expenses | 26 Other operating expenses
Other operating expenses
in EUR million | 2024 | 2023 | 2022
Regulatory costs | 882 |  | 1,042 |  | 1,250 |
Audit and non-audit services | 43 |  | 36 |  | 31 |
IT related expenses | 1,048 |  | 948 |  | 818 |
Advertising and public relations | 441 |  | 369 |  | 331 |
External advisory fees | 321 |  | 299 |  | 310 |
Office expenses | 277 |  | 289 |  | 273 |
Travel and accommodation expenses | 126 |  | 125 |  | 91 |
Contributions and subscriptions | 133 |  | 122 |  | 109 |
Postal charges | 39 |  | 36 |  | 31 |
Depreciation of property and equipment | 457 |  | 461 |  | 485 |
Amortisation of intangible assets | 216 |  | 213 |  | 226 |
(Reversals of) impairments of property and equipment | 18 |  | 32 |  | 19 |
(Reversals of) impairments of intangible assets | 13 |  | 6 |  | 60 |
Addition to / (unused amounts reversed of) provision for reorganisations | 142 |  | 173 |  | 170 |
Addition to / (unused amounts reversed of) other provisions | 76 |  | 70 |  | 117 |
Other | 704 |  | 617 |  | 726 |
| 4,937 |  | 4,839 |  | 5,047 |
Reference is made to Note 9 'Property and equipment' for (reversals of) impairments of property and equipment and Note 10 'Intangible assets' for (reversals of) impairments of intangible assets. For further information on addition to (unused amounts reversed of) provision for reorganisations refer to Note 15 'Provisions' and for further information on addition to (unused amounts reversed of) other provisions refer to Note 15 'Provisions' and Note 41 'Legal proceedings'. Regulatory costs Regulatory costs represent contributions to the Deposit Guarantee Schemes (DGS), the Single Resolution Fund (SRF), local bank taxes and local resolution funds. Included in Regulatory costs for 2024, are contributions to DGS of EUR 230 million (2023: EUR 320 million; 2022: EUR 425 million) mainly related to the Netherlands, Germany, Belgium and Poland and contributions to the SRF and local resolution funds of EUR 35 million (2023: EUR 251 million; 2022: EUR 354 million). In 2024 local bank taxes increased by EUR 145 million from EUR 472 million in 2023 to EUR 617 million (2022: EUR 470 million).

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- Definition The disclosure of other operating expense. [Refer: Other operating income (expense)] + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Name IAS -Number 1 -IssueDate 2024-01-01 -Paragraph 10 -Subparagraph e -URI https://taxonomy.ifrs.org/xifrs-link?type=IAS&num=1&code=ifrs-tx-2024-en-r&anchor=para_10_e&doctype=Standard -URIDate 2024-03-27 + Details
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- Definition Disclosure of other operating expense. + References No definition available. + Details
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