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Net fee and commission income - Schedule of net fee and commission income (Details) - EUR (€) € in Millions | 12 Months Ended
--- | ---
Dec. 31, 2024 | Dec. 31, 2023 | Dec. 31, 2022
Fee and commission income |  |  |
Payment Services | € 2,219 | € 2,062 | € 1,888
Securities business | 734 | 584 | 632
Insurance and other broking | 594 | 529 | 682
Portfolio management | 699 | 625 | 600
Lending business | 650 | 602 | 556
Financial guarantees and other commitments | 454 | 459 | 496
Other fee and commission income | 255 | 248 | 232
Total fee and commission income | 5,604 | 5,109 | 5,085
Fee and commission expense [abstract] |  |  |
Payment Services | 756 | 704 | 600
Securities business | 147 | 128 | 160
Distribution of products | 475 | 480 | 555
Other fee and commission expenses | 218 | 202 | 184
Total fee and commission expenses | 1,596 | 1,514 | 1,499
Net fee and commission income | € 4,008 | € 3,595 | € 3,586

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- Definition The amount of expense relating to fees and commissions. + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Name IAS -Number 1 -IssueDate 2024-01-01 -Paragraph 85 -URI https://taxonomy.ifrs.org/xifrs-link?type=IAS&num=1&code=ifrs-tx-2024-en-r&anchor=para_85&doctype=Standard -URIDate 2024-03-27 + Details
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- Definition The amount of income relating to fees and commissions. + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Name IAS -Number 1 -IssueDate 2024-01-01 -Paragraph 85 -URI https://taxonomy.ifrs.org/xifrs-link?type=IAS&num=1&code=ifrs-tx-2024-en-r&anchor=para_85&doctype=Standard -URIDate 2024-03-27 + Details
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- Definition The amount of income or expense relating to fees and commissions. + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Name IAS -Number 1 -IssueDate 2024-01-01 -Paragraph 85 -URI https://taxonomy.ifrs.org/xifrs-link?type=IAS&num=1&code=ifrs-tx-2024-en-r&anchor=para_85&doctype=Standard -URIDate 2024-03-27 + Details
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- Definition The amount of fee and commission expense that the entity does not separately disclose in the same statement or note. [Refer: Fee and commission expense] + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Name IAS -Number 1 -IssueDate 2024-01-01 -Paragraph 112 -Subparagraph c -URI https://taxonomy.ifrs.org/xifrs-link?type=IAS&num=1&code=ifrs-tx-2024-en-r&anchor=para_112_c&doctype=Standard -URIDate 2024-03-27 + Details
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- Definition The amount of fee and commission income that the entity does not separately disclose in the same statement or note. [Refer: Fee and commission income] + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Name IAS -Number 1 -IssueDate 2024-01-01 -Paragraph 112 -Subparagraph c -URI https://taxonomy.ifrs.org/xifrs-link?type=IAS&num=1&code=ifrs-tx-2024-en-r&anchor=para_112_c&doctype=Standard -URIDate 2024-03-27 + Details
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- Definition The amount of income recognised from portfolio and other management fees. + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Name IAS -Number 1 -IssueDate 2024-01-01 -Paragraph 112 -Subparagraph c -URI https://taxonomy.ifrs.org/xifrs-link?type=IAS&num=1&code=ifrs-tx-2024-en-r&anchor=para_112_c&doctype=Standard -URIDate 2024-03-27 + Details
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