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Information on geographical areas - Summary of additional information by country (Details) € in Millions | 12 Months Ended
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Dec. 31, 2024 EUR (€) eMPLOYEE | Dec. 31, 2023 EUR (€) eMPLOYEE | Dec. 31, 2022 EUR (€) eMPLOYEE
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 61,121 | 59,434 | 57,569
Total income | € 21,087.0 | € 18,121.0 | € 30,418.0
Total assets | 1,023,856.0 | 980,299.0 | 976,834.0
Result before taxation | 7,772.0 | 6,037.0 | 17,358.0
Taxation | 2,181.0 | 1,662.0 | 5,130.0
Tax paid | € 2,754.0 | € 2,700.0 | € 1,474.0
Netherlands |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 14,821 | 14,449 | 14,488
Total income | € 5,201.0 | € 5,171.0 | € 8,831.0
Total assets | 301,955.0 | 294,485.0 | 310,912.0
Result before taxation | 1,408.0 | 1,445.0 | 4,874.0
Taxation | 519.0 | 461.0 | 1,399.0
Tax paid | € 589.0 | € 601.0 | € 376.0
Belgium |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 5,994 | 6,392 | 6,582
Total income | € 2,767.0 | € 1,917.0 | € 4,365.0
Total assets | 136,765.0 | 128,391.0 | 128,323.0
Result before taxation | 759.0 | (119.0) | 2,297.0
Taxation | 198.0 | 7.0 | 584.0
Tax paid | € 272.0 | € 169.0 | € 152.0
Luxembourg |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 887 | 939 | 927
Total income | € 469.0 | € 587.0 | € 503.0
Total assets | 13,961.0 | 14,435.0 | 18,415.0
Result before taxation | 192.0 | 328.0 | 262.0
Taxation | 48.0 | 84.0 | 66.0
Tax paid | € 116.0 | € 40.0 | € 37.0
Germany |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 5,460 | 5,499 | 5,573
Total income | € 2,582.0 | € 1,244.0 | € 8,573.0
Total assets | 174,500.0 | 171,899.0 | 167,516.0
Result before taxation | 853.0 | (221.0) | 6,798.0
Taxation | 280.0 | (55.0) | 2,176.0
Tax paid | € 663.0 | € 904.0 | € 189.0
Poland |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 11,575 | 11,677 | 11,130
Total income | € 2,620.0 | € 2,350.0 | € 1,652.0
Total assets | 56,090.0 | 52,134.0 | 45,598.0
Result before taxation | 1,313.0 | 1,236.0 | 544.0
Taxation | 280.0 | 286.0 | 143.0
Tax paid | € 231.0 | € 136.0 | € (23.0)
Spain |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 1,692 | 1,576 | 1,439
Total income | € 1,224.0 | € 1,156.0 | € 899.0
Total assets | 35,917.0 | 33,092.0 | 32,277.0
Result before taxation | 549.0 | 533.0 | 321.0
Taxation | 174.0 | 125.0 | 105.0
Tax paid | € 185.0 | € 114.0 | € 101.0
Italy |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 1,235 | 1,190 | 1,118
Total income | € 513.0 | € 433.0 | € 345.0
Total assets | 16,444.0 | 14,832.0 | 14,152.0
Result before taxation | 119.0 | 128.0 | 63.0
Taxation | 38.0 | 54.0 | 22.0
Tax paid | € 16.0 | € 19.0 | € 2.0
Romania |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 4,282 | 3,971 | 3,580
Total income | € 749.0 | € 690.0 | € 584.0
Total assets | 12,937.0 | 11,496.0 | 10,555.0
Result before taxation | 401.0 | 396.0 | 324.0
Taxation | 67.0 | 61.0 | 51.0
Tax paid | € 76.0 | € 55.0 | € 67.0
Türkiye |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 2,795 | 2,973 | 3,076
Total income | € 142.0 | € 14.0 | € 64.0
Total assets | 4,897.0 | 4,770.0 | 5,400.0
Result before taxation | (110.0) | (232.0) | (143.0)
Taxation | 18.0 | (20.0) | 65.0
Tax paid | € 5.0 | € 29.0 | € 79.0
United Kingdom |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 741 | 722 | 692
Total income | € 811.0 | € 758.0 | € 693.0
Total assets | 59,615.0 | 50,572.0 | 46,066.0
Result before taxation | 249.0 | 510.0 | 286.0
Taxation | 52.0 | 131.0 | 81.0
Tax paid | € 70.0 | € 101.0 | € 58.0
Switzerland |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 300 | 292 | 277
Total income | € 228.0 | € 248.0 | € 290.0
Total assets | 9,086.0 | 8,501.0 | 9,513.0
Result before taxation | 104.0 | 137.0 | 182.0
Taxation | 16.0 | 19.0 | 25.0
Tax paid | € 29.0 | € 52.0 | € 45.0
France |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 194 | 194 | 600
Total income | € 214.0 | € 221.0 | € 557.0
Total assets | 7,928.0 | 8,458.0 | 9,086.0
Result before taxation | (23.0) | 91.0 | 228.0
Taxation | (3.0) | 25.0 | 60.0
Tax paid | 9.0 | 7.0 | 22.0
Public subsidies amount received | € 0.1 | € 0.2 | € 0.1
Ireland |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 119 | 82 | 72
Total income | € 135.0 | € 83.0 | € 66.0
Total assets | 3,593.0 | 3,907.0 | 2,773.0
Result before taxation | 102.0 | 71.0 | 28.0
Taxation | 15.0 | 9.0 | 3.0
Tax paid | € 12.0 | € 8.0 | € 6.0
Czech Republic |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 122 | 134 | 137
Total income | € 77.0 | € 76.0 | € 78.0
Total assets | 3,382.0 | 3,191.0 | 3,192.0
Result before taxation | 37.0 | 33.0 | 38.0
Taxation | 8.0 | 6.0 | 6.0
Tax paid | € 4.0 | € 10.0 | € 13.0
Hungary |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 128 | 127 | 120
Total income | € 63.0 | € 85.0 | € 82.0
Total assets | 2,179.0 | 1,893.0 | 1,993.0
Result before taxation | 6.0 | 35.0 | 38.0
Taxation | 3.0 | 7.0 | 5.0
Tax paid | € 9.0 | € 9.0 | € 2.0
Russia |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 236 | 259 | 272
Total income | € 139.0 | € 136.0 | € 246.0
Total assets | 764.0 | 925.0 | 2,783.0
Result before taxation | 99.0 | 151.0 | 128.0
Taxation | 19.0 | 31.0 | 9.0
Tax paid | € 21.0 | € 20.0 | € 21.0
Slovakia |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 1,489 | 1,347 | 1,129
Total income | € 22.0 | € 20.0 | € 15.0
Total assets | 612.0 | 618.0 | 391.0
Result before taxation | 8.0 | 11.0 | (1.0)
Taxation | 3.0 | 2.0 | 1.0
Tax paid | € 4.0 | € 2.0 | € 0.0
Portugal |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 11 | 10 | 11
Total income | € 23.0 | € 17.0 | € 15.0
Total assets | 815.0 | 620.0 | 689.0
Result before taxation | 18.0 | 12.0 | 9.0
Taxation | 4.0 | 3.0 | 3.0
Tax paid | € 4.0 | € 2.0 | € 2.0
Ukraine |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 92 | 91 | 91
Total income | € 45.0 | € 53.0 | € 45.0
Total assets | 651.0 | 590.0 | 385.0
Result before taxation | 29.0 | 44.0 | 9.0
Taxation | 14.0 | 22.0 | 2.0
Tax paid | € 25.0 | € 7.0 | € 2.0
Bulgaria |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 64 | 61 | 60
Total income | € 27.0 | € 23.0 | € 15.0
Total assets | 570.0 | 530.0 | 436.0
Result before taxation | 13.0 | 11.0 | 1.0
Taxation | 2.0 | 1.0 | 0.0
Tax paid | € 2.0 | € 1.0 | € 0.0
Austria |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 20 | 17 | 17
Total income | € 10.0 | € 9.0 | € 19.0
Total assets | 394.0 | 383.0 | 261.0
Result before taxation | (2.0) | (4.0) | 9.0
Taxation | 0.0 | (1.0) | 2.0
Tax paid | € 0.0 | € 1.0 | € 3.0
Australia |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 1,994 | 1,820 | 1,556
Total income | € 994.0 | € 1,033.0 | € 948.0
Total assets | 53,895.0 | 52,734.0 | 52,728.0
Result before taxation | 460.0 | 572.0 | 557.0
Taxation | 142.0 | 174.0 | 172.0
Tax paid | € 195.0 | € 185.0 | € 135.0
USA |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 659 | 603 | 586
Total income | € 1,277.0 | € 1,124.0 | € 892.0
Total assets | 65,197.0 | 66,143.0 | 65,024.0
Result before taxation | 759.0 | 654.0 | 413.0
Taxation | 195.0 | 185.0 | 115.0
Tax paid | € 175.0 | € 183.0 | € 135.0
Singapore |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 572 | 576 | 565
Total income | € 474.0 | € 354.0 | € 354.0
Total assets | 34,593.0 | 26,816.0 | 25,701.0
Result before taxation | 333.0 | 172.0 | 105.0
Taxation | 44.0 | 24.0 | 14.0
Tax paid | € 24.0 | € 13.0 | € 21.0
Japan |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 32 | 32 | 31
Total income | € 42.0 | € 40.0 | € 30.0
Total assets | 9,570.0 | 14,267.0 | 5,128.0
Result before taxation | 25.0 | 17.0 | 20.0
Taxation | 5.0 | 7.0 | 7.0
Tax paid | € 4.0 | € 10.0 | € (1.0)
South Korea |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 86 | 86 | 78
Total income | € 86.0 | € 92.0 | € 86.0
Total assets | 8,050.0 | 6,167.0 | 7,989.0
Result before taxation | 32.0 | 39.0 | 47.0
Taxation | 7.0 | 9.0 | 12.0
Tax paid | € 7.0 | € 24.0 | € 7.0
Hong Kong |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 100 | 104 | 103
Total income | € 76.0 | € 101.0 | € 82.0
Total assets | 3,512.0 | 4,378.0 | 4,343.0
Result before taxation | 24.0 | (18.0) | (33.0)
Taxation | 4.0 | (2.0) | (5.0)
Tax paid | € 0.0 | € 0.0 | € 0.0
Taiwan |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 37 | 37 | 35
Total income | € 27.0 | € 39.0 | € 33.0
Total assets | 3,507.0 | 2,597.0 | 3,578.0
Result before taxation | 4.0 | 0.0 | (16.0)
Taxation | 1.0 | 1.0 | (5.0)
Tax paid | € 3.0 | € 0.0 | € 4.0
China |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 78 | 78 | 76
Total income | € 29.0 | € 18.0 | € 30.0
Total assets | 1,935.0 | 998.0 | 1,181.0
Result before taxation | (5.0) | (12.0) | 4.0
Taxation | (1.0) | 2.0 | 5.0
Tax paid | € 0.0 | € (9.0) | € 13.0
Philippines |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 5,290 | 4,079 | 3,098
Total income | € 16.0 | € 10.0 | € 10.0
Total assets | 477.0 | 403.0 | 381.0
Result before taxation | 14.0 | 1.0 | (39.0)
Taxation | 3.0 | 2.0 | 8.0
Tax paid | € 3.0 | € 2.0 | € 2.0
United Arab Emirates |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 12 | 11 | 10
Total income | € 0.0 | € (2.0) | € (1.0)
Total assets | 1.0 | 1.0 | 1.0
Result before taxation | 0.0 | (3.0) | (1.0)
Taxation | 0.0 | 0.0 | 0.0
Tax paid | € 0.0 | € 0.0 | € 0.0
Sri Lanka |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 5 | 4 | 4
Total income | € 0.0 | € 0.0 | € 0.0
Total assets | 0.0 | 0.0 | 0.0
Result before taxation | 0.0 | 0.0 | 0.0
Taxation | 0.0 | 0.0 | 0.0
Tax paid | € 0.0 | € 0.0 | € 0.0
Brazil |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 0 | 2 | 30
Total income | € 4.0 | € 18.0 | € 17.0
Total assets | 63.0 | 73.0 | 57.0
Result before taxation | 3.0 | 17.0 | 9.0
Taxation | 25.0 | 0.0 | 1.0
Tax paid | € 1.0 | € 4.0 | € 5.0
Mexico |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE | 0 | 0 | 6
Total income | € 0.0 | € 0.0 | € 0.0
Total assets | 0.0 | 0.0 | 1.0
Result before taxation | 0.0 | 0.0 | (2.0)
Taxation | 0.0 | 0.0 | 0.0
Tax paid |  | € 0.0 | € 0.0
Canada |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE |  | 0 | 0
Total income |  | € 0.0 | € 0.0
Total assets |  | 0.0 | 0.0
Result before taxation |  | 0.0 | 0.0
Taxation |  | 0.0 | 0.0
Tax paid |  | € 0.0 | € 0.0
Macau |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE |  |  | 0
Total income |  |  | € 0.0
Total assets |  |  | 0.0
Result before taxation |  |  | 0.0
Taxation |  |  | 0.0
Tax paid |  |  | € 0.0
Indonesia |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE |  |  | 0
Total income |  |  | € 0.0
Total assets |  |  | 0.0
Result before taxation |  |  | 0.0
Taxation |  |  | 0.0
Tax paid |  |  | € 0.0
Malaysia |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE |  |  | 0
Total income |  |  | € 0.0
Total assets |  |  | 1.0
Result before taxation |  |  | 0.0
Taxation |  |  | 0.0
Tax paid |  |  | € 0.0
Mauritius |  |  |
Disclosure of geographical areas [line items] |  |  |
Average number of employees at full time equivalent basis | eMPLOYEE |  |  | 0
Total income |  |  | € 0.0
Total assets |  |  | 0.0
Result before taxation |  |  | 0.0
Taxation |  |  | 0.0
Tax paid |  |  | € 0.0

X
- Definition The amount of a present economic resource controlled by the entity as a result of past events. Economic resource is a right that has the potential to produce economic benefits. + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Name IFRS -Number 13 -IssueDate 2024-01-01 -Paragraph 93 -Subparagraph a -URI https://taxonomy.ifrs.org/xifrs-link?type=IFRS&num=13&code=ifrs-tx-2024-en-r&anchor=para_93_a&doctype=Standard -URIDate 2024-03-27 Reference 2: http://www.xbrl.org/2003/role/disclosureRef -Name IFRS -Number 8 -IssueDate 2024-01-01 -Paragraph 28 -Subparagraph c -URI https://taxonomy.ifrs.org/xifrs-link?type=IFRS&num=8&code=ifrs-tx-2024-en-r&anchor=para_28_c&doctype=Standard -URIDate 2024-03-27 Reference 3: http://www.xbrl.org/2003/role/disclosureRef -Name IFRS -Number 13 -IssueDate 2024-01-01 -Paragraph 93 -Subparagraph e -URI https://taxonomy.ifrs.org/xifrs-link?type=IFRS&num=13&code=ifrs-tx-2024-en-r&anchor=para_93_e&doctype=Standard -URIDate 2024-03-27 Reference 4: http://www.xbrl.org/2003/role/disclosureRef -Name IFRS -Number 8 -IssueDate 2024-01-01 -Paragraph 23 -URI https://taxonomy.ifrs.org/xifrs-link?type=IFRS&num=8&code=ifrs-tx-2024-en-r&anchor=para_23&doctype=Standard -URIDate 2024-03-27 Reference 5: http://www.xbrl.org/2003/role/disclosureRef -Name IFRS -Number 13 -IssueDate 2024-01-01 -Paragraph 93 -Subparagraph b -URI https://taxonomy.ifrs.org/xifrs-link?type=IFRS&num=13&code=ifrs-tx-2024-en-r&anchor=para_93_b&doctype=Standard -URIDate 2024-03-27 Reference 6: http://www.xbrl.org/2003/role/disclosureRef -Name IAS -Number 1 -IssueDate 2024-01-01 -Paragraph 55 -URI https://taxonomy.ifrs.org/xifrs-link?type=IAS&num=1&code=ifrs-tx-2024-en-r&anchor=para_55&doctype=Standard -URIDate 2024-03-27 + Details
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- Definition The aggregate amount included in the determination of profit (loss) for the period in respect of current tax and deferred tax. [Refer: Current tax expense (income); Deferred tax expense (income)] + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Name IFRS -Number 8 -IssueDate 2024-01-01 -Paragraph 23 -Subparagraph h -URI https://taxonomy.ifrs.org/xifrs-link?type=IFRS&num=8&code=ifrs-tx-2024-en-r&anchor=para_23_h&doctype=Standard -URIDate 2024-03-27 Reference 2: http://www.xbrl.org/2003/role/disclosureRef -Name IAS -Number 26 -IssueDate 2024-01-01 -Paragraph 35 -Subparagraph b -Clause viii -URI https://taxonomy.ifrs.org/xifrs-link?type=IAS&num=26&code=ifrs-tx-2024-en-r&anchor=para_35_b_viii&doctype=Standard -URIDate 2024-03-27 Reference 3: http://www.xbrl.org/2003/role/disclosureRef -Name IAS -Number 12 -IssueDate 2024-01-01 -Paragraph 79 -URI https://taxonomy.ifrs.org/xifrs-link?type=IAS&num=12&code=ifrs-tx-2024-en-r&anchor=para_79&doctype=Standard -URIDate 2024-03-27 Reference 4: http://www.xbrl.org/2003/role/disclosureRef -Name IAS -Number 12 -IssueDate 2024-01-01 -Paragraph 81 -Subparagraph c -Clause i -URI https://taxonomy.ifrs.org/xifrs-link?type=IAS&num=12&code=ifrs-tx-2024-en-r&anchor=para_81_c_i&doctype=Standard -URIDate 2024-03-27 Reference 5: http://www.xbrl.org/2003/role/disclosureRef -Name IAS -Number 12 -IssueDate 2024-01-01 -Paragraph 81 -Subparagraph c -Clause ii -URI https://taxonomy.ifrs.org/xifrs-link?type=IAS&num=12&code=ifrs-tx-2024-en-r&anchor=para_81_c_ii&doctype=Standard -URIDate 2024-03-27 Reference 6: http://www.xbrl.org/2003/role/disclosureRef -Name IFRS -Number 12 -IssueDate 2024-01-01 -Paragraph B13 -Subparagraph g -URI https://taxonomy.ifrs.org/xifrs-link?type=IFRS&num=12&code=ifrs-tx-2024-en-r&anchor=para_B13_g&doctype=Appendix&subtype=B -URIDate 2024-03-27 Reference 7: http://www.xbrl.org/2003/role/disclosureRef -Name IAS -Number 1 -IssueDate 2024-01-01 -Paragraph 82 -Subparagraph d -URI https://taxonomy.ifrs.org/xifrs-link?type=IAS&num=1&code=ifrs-tx-2024-en-r&anchor=para_82_d&doctype=Standard -URIDate 2024-03-27 + Details
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