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Property and equipment - Schedule of changes in property in own use (Details) - EUR (€) € in Millions | 12 Months Ended
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Dec. 31, 2024 | Dec. 31, 2023
Disclosure of reconciliation of changes in property, plant and equipment, including right-of-use assets [line items] |  |
Opening balance as at 1 January | € 2,399 | € 2,446
Additions | 473 | 525
Transfers | 1 | (9)
Depreciation | (457) | (461)
Impairments | (23) | (41)
Reversal of impairments | 5 | 10
Remeasurements | 80 | 13
Disposals | (68) | (78)
Exchange rate differences | 25 | (5)
Closing balance | 2,434 | 2,399
Gross carrying amount |  |
Disclosure of reconciliation of changes in property, plant and equipment, including right-of-use assets [line items] |  |
Opening balance as at 1 January | 5,744 |
Closing balance | 5,831 | 5,744
Accumulated depreciation |  |
Disclosure of reconciliation of changes in property, plant and equipment, including right-of-use assets [line items] |  |
Opening balance as at 1 January | (3,639) |
Closing balance | (3,772) | (3,639)
Accumulated impairments |  |
Disclosure of reconciliation of changes in property, plant and equipment, including right-of-use assets [line items] |  |
Opening balance as at 1 January | (136) |
Closing balance | (136) | (136)
Accumulated revaluation surplus |  |
Disclosure of reconciliation of changes in property, plant and equipment, including right-of-use assets [line items] |  |
Opening balance as at 1 January | 267 |
Closing balance | 282 | 267
Accumulated remeasurement |  |
Disclosure of reconciliation of changes in property, plant and equipment, including right-of-use assets [line items] |  |
Opening balance as at 1 January | 163 |
Closing balance | 229 | 163
Right-of-use assets |  |
Disclosure of reconciliation of changes in property, plant and equipment, including right-of-use assets [line items] |  |
Opening balance as at 1 January | 1,078 | 1,076
Additions | 141 | 279
Transfers | (4) | (4)
Depreciation | (242) | (246)
Impairments | (4) | (12)
Reversal of impairments |  |
Remeasurements | 75 | 9
Disposals | (18) | (20)
Exchange rate differences | 8 | (4)
Closing balance | 1,033 | 1,078
Right-of-use assets | Gross carrying amount |  |
Disclosure of reconciliation of changes in property, plant and equipment, including right-of-use assets [line items] |  |
Opening balance as at 1 January | 1,851 |
Closing balance | 1,933 | 1,851
Right-of-use assets | Accumulated depreciation |  |
Disclosure of reconciliation of changes in property, plant and equipment, including right-of-use assets [line items] |  |
Opening balance as at 1 January | (904) |
Closing balance | (1,098) | (904)
Right-of-use assets | Accumulated impairments |  |
Disclosure of reconciliation of changes in property, plant and equipment, including right-of-use assets [line items] |  |
Opening balance as at 1 January | (32) |
Closing balance | (31) | (32)
Right-of-use assets | Accumulated revaluation surplus |  |
Disclosure of reconciliation of changes in property, plant and equipment, including right-of-use assets [line items] |  |
Opening balance as at 1 January |  |
Closing balance |  |
Right-of-use assets | Accumulated remeasurement |  |
Disclosure of reconciliation of changes in property, plant and equipment, including right-of-use assets [line items] |  |
Opening balance as at 1 January | 163 |
Closing balance | 229 | 163
Property in own use | Gross carrying amount |  |
Disclosure of reconciliation of changes in property, plant and equipment, including right-of-use assets [line items] |  |
Opening balance as at 1 January | 753 |
Closing balance | 871 | 753
Property in own use | Property plant and equipment |  |
Disclosure of reconciliation of changes in property, plant and equipment, including right-of-use assets [line items] |  |
Opening balance as at 1 January | 616 | 681
Additions | 92 | 4
Transfers | 83 | (1)
Depreciation | (11) | (12)
Impairments | (9) | (19)
Reversal of impairments | 5 | 10
Remeasurements | 5 | 4
Disposals | (36) | (47)
Exchange rate differences | 13 | (4)
Closing balance | 758 | 616
Property in own use | Property plant and equipment | Gross carrying amount |  |
Disclosure of reconciliation of changes in property, plant and equipment, including right-of-use assets [line items] |  |
Opening balance as at 1 January | 753 |
Closing balance | 871 | 753
Property in own use | Property plant and equipment | Accumulated depreciation |  |
Disclosure of reconciliation of changes in property, plant and equipment, including right-of-use assets [line items] |  |
Opening balance as at 1 January | (305) |
Closing balance | (298) | (305)
Property in own use | Property plant and equipment | Accumulated impairments |  |
Disclosure of reconciliation of changes in property, plant and equipment, including right-of-use assets [line items] |  |
Opening balance as at 1 January | (99) |
Closing balance | (97) | (99)
Property in own use | Property plant and equipment | Accumulated revaluation surplus |  |
Disclosure of reconciliation of changes in property, plant and equipment, including right-of-use assets [line items] |  |
Opening balance as at 1 January | 267 |
Closing balance | 282 | 267
Property in own use | Property plant and equipment | Accumulated remeasurement |  |
Disclosure of reconciliation of changes in property, plant and equipment, including right-of-use assets [line items] |  |
Opening balance as at 1 January |  |
Closing balance |  |
Property in own use | Right-of-use assets |  |
Disclosure of reconciliation of changes in property, plant and equipment, including right-of-use assets [line items] |  |
Opening balance as at 1 January | 972 |
Closing balance | 895 | 972
Equipment | Property plant and equipment |  |
Disclosure of reconciliation of changes in property, plant and equipment, including right-of-use assets [line items] |  |
Opening balance as at 1 January | 705 | 689
Additions | 240 | 241
Transfers | (78) | (4)
Depreciation | (204) | (204)
Impairments | (10) | (10)
Reversal of impairments |  |
Remeasurements |  |
Disposals | (14) | (10)
Exchange rate differences | 5 | 4
Closing balance | 643 | 705
Equipment | Property plant and equipment | Gross carrying amount |  |
Disclosure of reconciliation of changes in property, plant and equipment, including right-of-use assets [line items] |  |
Opening balance as at 1 January | 3,140 |
Closing balance | 3,027 | 3,140
Equipment | Property plant and equipment | Accumulated depreciation |  |
Disclosure of reconciliation of changes in property, plant and equipment, including right-of-use assets [line items] |  |
Opening balance as at 1 January | (2,430) |
Closing balance | (2,376) | (2,430)
Equipment | Property plant and equipment | Accumulated impairments |  |
Disclosure of reconciliation of changes in property, plant and equipment, including right-of-use assets [line items] |  |
Opening balance as at 1 January | (6) |
Closing balance | (8) | (6)
Equipment | Property plant and equipment | Accumulated revaluation surplus |  |
Disclosure of reconciliation of changes in property, plant and equipment, including right-of-use assets [line items] |  |
Opening balance as at 1 January |  |
Closing balance |  |
Equipment | Property plant and equipment | Accumulated remeasurement |  |
Disclosure of reconciliation of changes in property, plant and equipment, including right-of-use assets [line items] |  |
Opening balance as at 1 January |  |
Closing balance |  |

X
- Definition The amount of additions to property, plant and equipment including right-of-use assets other than those acquired through business combinations. [Refer: Total for all business combinations [member]; Property, plant and equipment including right-of-use assets] + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Name IAS -Number 16 -IssueDate 2024-01-01 -Paragraph 73 -Subparagraph e -URI https://taxonomy.ifrs.org/xifrs-link?type=IAS&num=16&code=ifrs-tx-2024-en-r&anchor=para_73_e&doctype=Standard -URIDate 2024-03-27 + Details
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- Definition The amount of depreciation of property, plant and equipment including right-of-use assets. [Refer: Depreciation and amortisation expense; Property, plant and equipment including right-of-use assets] + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Name IAS -Number 16 -IssueDate 2024-01-01 -Paragraph 73 -Subparagraph e -URI https://taxonomy.ifrs.org/xifrs-link?type=IAS&num=16&code=ifrs-tx-2024-en-r&anchor=para_73_e&doctype=Standard -URIDate 2024-03-27 + Details
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- Definition The decrease in property, plant and equipment including right-of-use assets resulting from disposals. [Refer: Property, plant and equipment including right-of-use assets] + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Name IAS -Number 16 -IssueDate 2024-01-01 -Paragraph 73 -Subparagraph e -URI https://taxonomy.ifrs.org/xifrs-link?type=IAS&num=16&code=ifrs-tx-2024-en-r&anchor=para_73_e&doctype=Standard -URIDate 2024-03-27 + Details
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- Definition The amount of impairment loss recognised in profit or loss for property, plant and equipment including right-of-use assets. [Refer: Impairment loss recognised in profit or loss; Property, plant and equipment including right-of-use assets] + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Name IAS -Number 16 -IssueDate 2024-01-01 -Paragraph 73 -Subparagraph e -URI https://taxonomy.ifrs.org/xifrs-link?type=IAS&num=16&code=ifrs-tx-2024-en-r&anchor=para_73_e&doctype=Standard -URIDate 2024-03-27 + Details
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- Definition The increase (decrease) in property, plant and equipment including right-of-use assets resulting from net exchange differences arising on the translation of the financial statements from the functional currency into a different presentation currency, including the translation of a foreign operation into the presentation currency of the reporting entity. [Refer: Property, plant and equipment including right-of-use assets] + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Name IAS -Number 16 -IssueDate 2024-01-01 -Paragraph 73 -Subparagraph e -URI https://taxonomy.ifrs.org/xifrs-link?type=IAS&num=16&code=ifrs-tx-2024-en-r&anchor=para_73_e&doctype=Standard -URIDate 2024-03-27 + Details
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- Definition The increase (decrease) in property, plant and equipment including right-of-use assets resulting from transfers. [Refer: Property, plant and equipment including right-of-use assets] + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Name IAS -Number 16 -IssueDate 2024-01-01 -Paragraph 73 -Subparagraph e -URI https://taxonomy.ifrs.org/xifrs-link?type=IAS&num=16&code=ifrs-tx-2024-en-r&anchor=para_73_e&doctype=Standard -URIDate 2024-03-27 + Details
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- Definition The amount of property, plant and equipment including right-of-use assets whose underlying assets would be presented as property, plant and equipment if they were owned. [Refer: Property, plant and equipment; Right-of-use assets] + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Name IAS -Number 16 -IssueDate 2024-01-01 -Paragraph 73 -Subparagraph e -URI https://taxonomy.ifrs.org/xifrs-link?type=IAS&num=16&code=ifrs-tx-2024-en-r&anchor=para_73_e&doctype=Standard -URIDate 2024-03-27 Reference 2: http://www.xbrl.org/2003/role/disclosureRef -Name IFRS -Number 16 -IssueDate 2024-01-01 -Paragraph 47 -Subparagraph a -URI https://taxonomy.ifrs.org/xifrs-link?type=IFRS&num=16&code=ifrs-tx-2024-en-r&anchor=para_47_a&doctype=Standard -URIDate 2024-03-27 Reference 3: http://www.xbrl.org/2009/role/commonPracticeRef -Name IAS -Number 1 -IssueDate 2024-01-01 -Paragraph 54 -Subparagraph a -URI https://taxonomy.ifrs.org/xifrs-link?type=IAS&num=1&code=ifrs-tx-2024-en-r&anchor=para_54_a&doctype=Standard -URIDate 2024-03-27 + Details
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- Definition The increase (decrease) in property, plant and equipment including right-of-use assets resulting from revaluations to fair value. [Refer: Property, plant and equipment including right-of-use assets; Revaluation surplus] + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Name IAS -Number 16 -IssueDate 2024-01-01 -Paragraph 73 -Subparagraph e -URI https://taxonomy.ifrs.org/xifrs-link?type=IAS&num=16&code=ifrs-tx-2024-en-r&anchor=para_73_e&doctype=Standard -URIDate 2024-03-27 + Details
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