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Risk management - Retail Banking: Forborne portfolio by geographical area (Details) - EUR (€)
€ in Millions
 12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Disclosure of credit risk exposure [line items]    
Forborne assets € 12,817 € 13,089
Belgium | Forborne    
Disclosure of credit risk exposure [line items]    
Increase (decrease) of forborne assets, percentage 28.20% 30.60%
Of which: non-performing    
Disclosure of credit risk exposure [line items]    
Forborne assets € 5,640 € 5,042
Of which: non-performing | Netherlands | Forborne    
Disclosure of credit risk exposure [line items]    
Increase (decrease) of forborne assets, percentage 22.50% 21.10%
Of which: non-performing | Belgium | Forborne    
Disclosure of credit risk exposure [line items]    
Increase (decrease) of forborne assets, percentage 39.40% 45.40%
Of which: non-performing | Germany | Forborne    
Disclosure of credit risk exposure [line items]    
Increase (decrease) of forborne assets, percentage 20.00% 18.60%
Retail Banking    
Disclosure of credit risk exposure [line items]    
Forborne assets € 6,883 € 7,026
Retail Banking | Netherlands    
Disclosure of credit risk exposure [line items]    
Forborne assets 1,548 1,483
Retail Banking | Belgium    
Disclosure of credit risk exposure [line items]    
Forborne assets 1,942 2,153
Retail Banking | Germany    
Disclosure of credit risk exposure [line items]    
Forborne assets 1,379 1,309
Retail Banking | Poland    
Disclosure of credit risk exposure [line items]    
Forborne assets 777 852
Retail Banking | Türkiye    
Disclosure of credit risk exposure [line items]    
Forborne assets 13 25
Retail Banking | Italy    
Disclosure of credit risk exposure [line items]    
Forborne assets 122 123
Retail Banking | Romania    
Disclosure of credit risk exposure [line items]    
Forborne assets 173 135
Retail Banking | Spain    
Disclosure of credit risk exposure [line items]    
Forborne assets 159 138
Retail Banking | Rest of Europe    
Disclosure of credit risk exposure [line items]    
Forborne assets 102 88
Retail Banking | America    
Disclosure of credit risk exposure [line items]    
Forborne assets 22 21
Retail Banking | Asia    
Disclosure of credit risk exposure [line items]    
Forborne assets 1 2
Retail Banking | Australia    
Disclosure of credit risk exposure [line items]    
Forborne assets 646 697
Retail Banking | Africa    
Disclosure of credit risk exposure [line items]    
Forborne assets
Retail Banking | Performing Exposure    
Disclosure of credit risk exposure [line items]    
Forborne assets 3,987 4,128
Retail Banking | Performing Exposure | Netherlands    
Disclosure of credit risk exposure [line items]    
Forborne assets 1,134 981
Retail Banking | Performing Exposure | Belgium    
Disclosure of credit risk exposure [line items]    
Forborne assets 800 838
Retail Banking | Performing Exposure | Germany    
Disclosure of credit risk exposure [line items]    
Forborne assets 1,052 1,064
Retail Banking | Performing Exposure | Poland    
Disclosure of credit risk exposure [line items]    
Forborne assets 403 522
Retail Banking | Performing Exposure | Türkiye    
Disclosure of credit risk exposure [line items]    
Forborne assets 9 15
Retail Banking | Performing Exposure | Italy    
Disclosure of credit risk exposure [line items]    
Forborne assets 43 51
Retail Banking | Performing Exposure | Romania    
Disclosure of credit risk exposure [line items]    
Forborne assets 72 49
Retail Banking | Performing Exposure | Spain    
Disclosure of credit risk exposure [line items]    
Forborne assets 127 118
Retail Banking | Performing Exposure | Rest of Europe    
Disclosure of credit risk exposure [line items]    
Forborne assets 50 58
Retail Banking | Performing Exposure | America    
Disclosure of credit risk exposure [line items]    
Forborne assets 17 20
Retail Banking | Performing Exposure | Asia    
Disclosure of credit risk exposure [line items]    
Forborne assets 1
Retail Banking | Performing Exposure | Australia    
Disclosure of credit risk exposure [line items]    
Forborne assets 279 411
Retail Banking | Performing Exposure | Africa    
Disclosure of credit risk exposure [line items]    
Forborne assets
Retail Banking | Non-performing exposure    
Disclosure of credit risk exposure [line items]    
Forborne assets 2,897 2,898
Retail Banking | Non-performing exposure | Netherlands    
Disclosure of credit risk exposure [line items]    
Forborne assets 414 502
Retail Banking | Non-performing exposure | Belgium    
Disclosure of credit risk exposure [line items]    
Forborne assets 1,142 1,315
Retail Banking | Non-performing exposure | Germany    
Disclosure of credit risk exposure [line items]    
Forborne assets 327 246
Retail Banking | Non-performing exposure | Poland    
Disclosure of credit risk exposure [line items]    
Forborne assets 374 330
Retail Banking | Non-performing exposure | Türkiye    
Disclosure of credit risk exposure [line items]    
Forborne assets 4 10
Retail Banking | Non-performing exposure | Italy    
Disclosure of credit risk exposure [line items]    
Forborne assets 79 71
Retail Banking | Non-performing exposure | Romania    
Disclosure of credit risk exposure [line items]    
Forborne assets 101 86
Retail Banking | Non-performing exposure | Spain    
Disclosure of credit risk exposure [line items]    
Forborne assets 31 21
Retail Banking | Non-performing exposure | Rest of Europe    
Disclosure of credit risk exposure [line items]    
Forborne assets 52 30
Retail Banking | Non-performing exposure | America    
Disclosure of credit risk exposure [line items]    
Forborne assets 6
Retail Banking | Non-performing exposure | Asia    
Disclosure of credit risk exposure [line items]    
Forborne assets 1 1
Retail Banking | Non-performing exposure | Australia    
Disclosure of credit risk exposure [line items]    
Forborne assets 367 286
Retail Banking | Non-performing exposure | Africa    
Disclosure of credit risk exposure [line items]    
Forborne assets
Retail Banking | Of which: non-performing    
Disclosure of credit risk exposure [line items]    
Forborne assets € 2,897 € 2,898