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Risk management - Changes in gross carrying amounts and loan loss provisions (Details) - EUR (€)
€ in Millions
 12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Gross carrying amount | IFRS 9    
Disclosure of credit risk exposure [line items]    
Opening balance as at 1 January € 1,025,043  
Closing balance 1,048,574 € 1,025,043
Gross carrying amount | Purchased credit impaired | Stage 3: Lifetime Expected Credit Losses    
Disclosure of credit risk exposure [line items]    
Opening balance as at 1 January (11)  
Closing balance (21) (11)
Gross carrying amount | Stage 1 | IFRS 9    
Disclosure of credit risk exposure [line items]    
Opening balance as at 1 January 937,633  
Closing balance 954,943 937,633
Gross carrying amount | Stage 2    
Disclosure of credit risk exposure [line items]    
Changes in models/risk parameters (4,400)  
Gross carrying amount | Stage 2 | IFRS 9    
Disclosure of credit risk exposure [line items]    
Opening balance as at 1 January 75,454  
Closing balance 79,888 75,454
Gross carrying amount | Stage 2 | Loans    
Disclosure of credit risk exposure [line items]    
Opening balance as at 1 January 75,500  
Closing balance 79,900 75,500
Gross carrying amount | Stage 3 | IFRS 9    
Disclosure of credit risk exposure [line items]    
Opening balance as at 1 January 11,956  
Closing balance 13,742 11,956
Gross carrying amount | Stage 3 | Loans    
Disclosure of credit risk exposure [line items]    
Opening balance as at 1 January 12,000  
Changes in models/risk parameters (1,700)  
Closing balance 13,700 12,000
Gross carrying amount | Stage 3 | Credit impaired | Loans | Of which: non-performing    
Disclosure of credit risk exposure [line items]    
Changes in models/risk parameters (4,800)  
Accumulated impairments    
Disclosure of credit risk exposure [line items]    
Opening balance as at 1 January (5,839)  
Increase in loan loss provisions 1,194 520
Closing balance (6,049) (5,839)
Accumulated impairments | IFRS 9    
Disclosure of credit risk exposure [line items]    
Opening balance as at 1 January (5,839)  
Closing balance (6,049) (5,839)
Accumulated impairments | IFRS-9 Eligible Financial Assets    
Disclosure of credit risk exposure [line items]    
Financial assets that have been derecognised 1,170 483
Accumulated impairments | Non-Credit Replacement Guarantees    
Disclosure of credit risk exposure [line items]    
Increase in loan loss provisions 9 (31)
Accumulated impairments | Modification gains and losses on restructured financial assets    
Disclosure of credit risk exposure [line items]    
Increase in loan loss provisions 15 67
Accumulated impairments | Non-financial guarantees    
Disclosure of credit risk exposure [line items]    
Opening balance as at 1 January   (151)
Accumulated impairments | Stage 1 | IFRS 9    
Disclosure of credit risk exposure [line items]    
Opening balance as at 1 January (517)  
Closing balance (409) (517)
Accumulated impairments | Stage 2 | IFRS 9    
Disclosure of credit risk exposure [line items]    
Opening balance as at 1 January (1,435)  
Closing balance (1,130) (1,435)
Accumulated impairments | Stage 3 | IFRS 9    
Disclosure of credit risk exposure [line items]    
Opening balance as at 1 January (3,887)  
Closing balance (4,509) (3,887)
Loans | Gross carrying amount    
Disclosure of credit risk exposure [line items]    
Opening balance as at 1 January 1,025,043 967,655
Net remeasurement of loan loss provisions 0 0
New financial assets originated or purchased (212,516) (195,775)
Financial assets that have been derecognised (140,148) (137,705)
Net drawdowns and repayments (46,465) (41,511)
Changes in models/risk parameters 0 0
Write-offs3 (1,017) (790)
Disposals3 (1,355) (321)
Recoveries of amounts previously written off   0
Foreign exchange and other movements 0 0
Closing balance 1,048,574 1,025,043
Loans | Gross carrying amount | Adjustment    
Disclosure of credit risk exposure [line items]    
Opening balance as at 1 January   41,939
Loans | Gross carrying amount | Adjusted balance    
Disclosure of credit risk exposure [line items]    
Opening balance as at 1 January   1,009,595
Loans | Gross carrying amount | 12-month expected credit losses    
Disclosure of credit risk exposure [line items]    
Transfers and reclassifications  0 0
Loans | Gross carrying amount | Not credit-impaired | Lifetime expected credit losses    
Disclosure of credit risk exposure [line items]    
Transfers and reclassifications  0 0
Loans | Gross carrying amount | Credit impaired | Lifetime expected credit losses    
Disclosure of credit risk exposure [line items]    
Transfers and reclassifications  0 0
Loans | Gross carrying amount | Stage 1    
Disclosure of credit risk exposure [line items]    
Opening balance as at 1 January 937,633 885,222
Net remeasurement of loan loss provisions 0 0
New financial assets originated or purchased (212,516) (195,775)
Financial assets that have been derecognised (126,858) (121,991)
Net drawdowns and repayments (41,763) (38,758)
Changes in models/risk parameters 0 0
Write-offs3 0 (3)
Disposals3 (935) 0
Recoveries of amounts previously written off 0  
Foreign exchange and other movements 0 0
Closing balance 954,943 937,633
Loans | Gross carrying amount | Stage 1 | Adjustment    
Disclosure of credit risk exposure [line items]    
Opening balance as at 1 January   37,078
Loans | Gross carrying amount | Stage 1 | Adjusted balance    
Disclosure of credit risk exposure [line items]    
Opening balance as at 1 January   922,300
Loans | Gross carrying amount | Stage 1 | 12-month expected credit losses    
Disclosure of credit risk exposure [line items]    
Transfers and reclassifications  (20,486) (11,832)
Loans | Gross carrying amount | Stage 1 | Not credit-impaired | Lifetime expected credit losses    
Disclosure of credit risk exposure [line items]    
Transfers and reclassifications  43,155 29,470
Loans | Gross carrying amount | Stage 1 | Credit impaired | Lifetime expected credit losses    
Disclosure of credit risk exposure [line items]    
Transfers and reclassifications  2,980 2,053
Loans | Gross carrying amount | Stage 2    
Disclosure of credit risk exposure [line items]    
Opening balance as at 1 January 75,454 70,725
Net remeasurement of loan loss provisions 0 0
New financial assets originated or purchased 0 0
Financial assets that have been derecognised (11,840) (14,239)
Net drawdowns and repayments (4,393) (2,525)
Changes in models/risk parameters 0 0
Write-offs3 0  
Disposals3 (141) (38)
Recoveries of amounts previously written off 0  
Foreign exchange and other movements 0 0
Closing balance 79,888 75,454
Loans | Gross carrying amount | Stage 2 | Adjustment    
Disclosure of credit risk exposure [line items]    
Opening balance as at 1 January   4,704
Loans | Gross carrying amount | Stage 2 | Adjusted balance    
Disclosure of credit risk exposure [line items]    
Opening balance as at 1 January   75,429
Loans | Gross carrying amount | Stage 2 | 12-month expected credit losses    
Disclosure of credit risk exposure [line items]    
Transfers and reclassifications  20,236 11,583
Loans | Gross carrying amount | Stage 2 | Not credit-impaired | Lifetime expected credit losses    
Disclosure of credit risk exposure [line items]    
Transfers and reclassifications  (43,900) (30,185)
Increase (decrease) through net transfers, financial assets 23,700  
Decrease through net level three transfers, financial assets 2,900  
Loans | Gross carrying amount | Stage 2 | Credit impaired | Lifetime expected credit losses    
Disclosure of credit risk exposure [line items]    
Transfers and reclassifications  2,856 1,775
Loans | Gross carrying amount | Stage 3    
Disclosure of credit risk exposure [line items]    
Opening balance as at 1 January 11,956 11,708
Net remeasurement of loan loss provisions 0 0
New financial assets originated or purchased 0 0
Financial assets that have been derecognised (1,450) (1,475)
Net drawdowns and repayments (309) (229)
Changes in models/risk parameters 0 0
Write-offs3 (1,017) (787)
Disposals3 (279) (283)
Recoveries of amounts previously written off   0
Foreign exchange and other movements 0 0
Closing balance 13,742 11,956
Loans | Gross carrying amount | Stage 3 | Adjustment    
Disclosure of credit risk exposure [line items]    
Opening balance as at 1 January   158
Loans | Gross carrying amount | Stage 3 | Adjusted balance    
Disclosure of credit risk exposure [line items]    
Opening balance as at 1 January   11,866
Loans | Gross carrying amount | Stage 3 | 12-month expected credit losses    
Disclosure of credit risk exposure [line items]    
Transfers and reclassifications  249 249
Loans | Gross carrying amount | Stage 3 | Not credit-impaired | Lifetime expected credit losses    
Disclosure of credit risk exposure [line items]    
Transfers and reclassifications  745 716
Loans | Gross carrying amount | Stage 3 | Credit impaired    
Disclosure of credit risk exposure [line items]    
Decrease through derecognition and repayments financial assets 1,800  
Decrease through write-offs and disposals, financial assets 1,300  
Loans | Gross carrying amount | Stage 3 | Credit impaired | Lifetime expected credit losses    
Disclosure of credit risk exposure [line items]    
Transfers and reclassifications  (5,836) (3,828)
Loans | Accumulated impairments    
Disclosure of credit risk exposure [line items]    
Opening balance as at 1 January (5,839) (6,101)
Net remeasurement of loan loss provisions (133) (183)
New financial assets originated or purchased 192 204
Financial assets that have been derecognised (485) (552)
Changes in models/risk parameters (20) 102
Increase in loan loss provisions 1,179 452
Write-offs3 (1,017) (790)
Disposals3 (225) (321)
Recoveries of amounts previously written off 69 71
Foreign exchange and other movements 203 231
Closing balance (6,049) (5,839)
Loans | Accumulated impairments | Adjustment    
Disclosure of credit risk exposure [line items]    
Opening balance as at 1 January   (95)
Loans | Accumulated impairments | Adjusted balance    
Disclosure of credit risk exposure [line items]    
Opening balance as at 1 January   (6,196)
Loans | Accumulated impairments | 12-month expected credit losses    
Disclosure of credit risk exposure [line items]    
Transfers and reclassifications  (207) (247)
Loans | Accumulated impairments | Not credit-impaired | Lifetime expected credit losses    
Disclosure of credit risk exposure [line items]    
Transfers and reclassifications  285 276
Loans | Accumulated impairments | Credit impaired | Lifetime expected credit losses    
Disclosure of credit risk exposure [line items]    
Transfers and reclassifications  1,548 853
Loans | Accumulated impairments | Stage 1    
Disclosure of credit risk exposure [line items]    
Opening balance as at 1 January (517) (581)
Net remeasurement of loan loss provisions (181) (149)
New financial assets originated or purchased 192 204
Financial assets that have been derecognised (76) (72)
Changes in models/risk parameters 8 7
Increase in loan loss provisions (102) (58)
Write-offs3 0 (3)
Disposals3 (1) 0
Recoveries of amounts previously written off 0  
Foreign exchange and other movements (5) (12)
Closing balance (409) (517)
Loans | Accumulated impairments | Stage 1 | Adjustment    
Disclosure of credit risk exposure [line items]    
Opening balance as at 1 January   (9)
Loans | Accumulated impairments | Stage 1 | Adjusted balance    
Disclosure of credit risk exposure [line items]    
Opening balance as at 1 January   (590)
Loans | Accumulated impairments | Stage 1 | 12-month expected credit losses    
Disclosure of credit risk exposure [line items]    
Transfers and reclassifications  22 28
Loans | Accumulated impairments | Stage 1 | Not credit-impaired | Lifetime expected credit losses    
Disclosure of credit risk exposure [line items]    
Transfers and reclassifications  (49) (67)
Loans | Accumulated impairments | Stage 1 | Credit impaired | Lifetime expected credit losses    
Disclosure of credit risk exposure [line items]    
Transfers and reclassifications  (18) (10)
Loans | Accumulated impairments | Stage 2    
Disclosure of credit risk exposure [line items]    
Opening balance as at 1 January (1,435) (1,679)
Net remeasurement of loan loss provisions (137) (94)
New financial assets originated or purchased 0 0
Financial assets that have been derecognised (153) (215)
Changes in models/risk parameters (6) 11
Increase in loan loss provisions (297) (203)
Write-offs3 0 0
Disposals3 (8) (38)
Recoveries of amounts previously written off 0  
Foreign exchange and other movements 0 (15)
Closing balance (1,130) (1,435)
Decrease due to sales and repayments, financial assets 16,200  
Loans | Accumulated impairments | Stage 2 | Adjustment    
Disclosure of credit risk exposure [line items]    
Opening balance as at 1 January   (13)
Loans | Accumulated impairments | Stage 2 | Adjusted balance    
Disclosure of credit risk exposure [line items]    
Opening balance as at 1 January   (1,692)
Loans | Accumulated impairments | Stage 2 | 12-month expected credit losses    
Disclosure of credit risk exposure [line items]    
Transfers and reclassifications  (195) (239)
Loans | Accumulated impairments | Stage 2 | Not credit-impaired | Lifetime expected credit losses    
Disclosure of credit risk exposure [line items]    
Transfers and reclassifications  429 449
Loans | Accumulated impairments | Stage 2 | Credit impaired | Lifetime expected credit losses    
Disclosure of credit risk exposure [line items]    
Transfers and reclassifications  (235) (114)
Loans | Accumulated impairments | Stage 3    
Disclosure of credit risk exposure [line items]    
Opening balance as at 1 January (3,887) (3,841)
Net remeasurement of loan loss provisions 185 59
New financial assets originated or purchased 0 0
Financial assets that have been derecognised (257) (266)
Changes in models/risk parameters (22) 84
Increase in loan loss provisions 1,578 714
Write-offs3 (1,017) (787)
Disposals3 (215) (283)
Recoveries of amounts previously written off 69 71
Foreign exchange and other movements 208 257
Closing balance (4,509) (3,887)
Financial assets, increase in provisions 600  
Loans | Accumulated impairments | Stage 3 | Adjustment    
Disclosure of credit risk exposure [line items]    
Opening balance as at 1 January   (73)
Loans | Accumulated impairments | Stage 3 | Adjusted balance    
Disclosure of credit risk exposure [line items]    
Opening balance as at 1 January   (3,914)
Loans | Accumulated impairments | Stage 3 | 12-month expected credit losses    
Disclosure of credit risk exposure [line items]    
Transfers and reclassifications  (34) (36)
Loans | Accumulated impairments | Stage 3 | Not credit-impaired | Lifetime expected credit losses    
Disclosure of credit risk exposure [line items]    
Transfers and reclassifications  (96) (105)
Loans | Accumulated impairments | Stage 3 | Credit impaired | Lifetime expected credit losses    
Disclosure of credit risk exposure [line items]    
Transfers and reclassifications  € 1,802 € 978