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Information on geographical areas - Summary of additional information by country (Details)
€ in Millions
 12 Months Ended
Dec. 31, 2024
EUR (€)
eMPLOYEE
Dec. 31, 2023
EUR (€)
eMPLOYEE
Dec. 31, 2022
EUR (€)
eMPLOYEE
Disclosure of geographical areas [line items]      
Average number of employees at full time equivalent basis | eMPLOYEE 61,121 59,434 57,569
Total income € 21,087.0 € 18,121.0 € 30,418.0
Total assets 1,023,856.0 980,299.0 976,834.0
Result before taxation 7,772.0 6,037.0 17,358.0
Taxation 2,181.0 1,662.0 5,130.0
Tax paid € 2,754.0 € 2,700.0 € 1,474.0
Netherlands      
Disclosure of geographical areas [line items]      
Average number of employees at full time equivalent basis | eMPLOYEE 14,821 14,449 14,488
Total income € 5,201.0 € 5,171.0 € 8,831.0
Total assets 301,955.0 294,485.0 310,912.0
Result before taxation 1,408.0 1,445.0 4,874.0
Taxation 519.0 461.0 1,399.0
Tax paid € 589.0 € 601.0 € 376.0
Belgium      
Disclosure of geographical areas [line items]      
Average number of employees at full time equivalent basis | eMPLOYEE 5,994 6,392 6,582
Total income € 2,767.0 € 1,917.0 € 4,365.0
Total assets 136,765.0 128,391.0 128,323.0
Result before taxation 759.0 (119.0) 2,297.0
Taxation 198.0 7.0 584.0
Tax paid € 272.0 € 169.0 € 152.0
Luxembourg      
Disclosure of geographical areas [line items]      
Average number of employees at full time equivalent basis | eMPLOYEE 887 939 927
Total income € 469.0 € 587.0 € 503.0
Total assets 13,961.0 14,435.0 18,415.0
Result before taxation 192.0 328.0 262.0
Taxation 48.0 84.0 66.0
Tax paid € 116.0 € 40.0 € 37.0
Germany      
Disclosure of geographical areas [line items]      
Average number of employees at full time equivalent basis | eMPLOYEE 5,460 5,499 5,573
Total income € 2,582.0 € 1,244.0 € 8,573.0
Total assets 174,500.0 171,899.0 167,516.0
Result before taxation 853.0 (221.0) 6,798.0
Taxation 280.0 (55.0) 2,176.0
Tax paid € 663.0 € 904.0 € 189.0
Poland      
Disclosure of geographical areas [line items]      
Average number of employees at full time equivalent basis | eMPLOYEE 11,575 11,677 11,130
Total income € 2,620.0 € 2,350.0 € 1,652.0
Total assets 56,090.0 52,134.0 45,598.0
Result before taxation 1,313.0 1,236.0 544.0
Taxation 280.0 286.0 143.0
Tax paid € 231.0 € 136.0 € (23.0)
Spain      
Disclosure of geographical areas [line items]      
Average number of employees at full time equivalent basis | eMPLOYEE 1,692 1,576 1,439
Total income € 1,224.0 € 1,156.0 € 899.0
Total assets 35,917.0 33,092.0 32,277.0
Result before taxation 549.0 533.0 321.0
Taxation 174.0 125.0 105.0
Tax paid € 185.0 € 114.0 € 101.0
Italy      
Disclosure of geographical areas [line items]      
Average number of employees at full time equivalent basis | eMPLOYEE 1,235 1,190 1,118
Total income € 513.0 € 433.0 € 345.0
Total assets 16,444.0 14,832.0 14,152.0
Result before taxation 119.0 128.0 63.0
Taxation 38.0 54.0 22.0
Tax paid € 16.0 € 19.0 € 2.0
Romania      
Disclosure of geographical areas [line items]      
Average number of employees at full time equivalent basis | eMPLOYEE 4,282 3,971 3,580
Total income € 749.0 € 690.0 € 584.0
Total assets 12,937.0 11,496.0 10,555.0
Result before taxation 401.0 396.0 324.0
Taxation 67.0 61.0 51.0
Tax paid € 76.0 € 55.0 € 67.0
Türkiye      
Disclosure of geographical areas [line items]      
Average number of employees at full time equivalent basis | eMPLOYEE 2,795 2,973 3,076
Total income € 142.0 € 14.0 € 64.0
Total assets 4,897.0 4,770.0 5,400.0
Result before taxation (110.0) (232.0) (143.0)
Taxation 18.0 (20.0) 65.0
Tax paid € 5.0 € 29.0 € 79.0
United Kingdom      
Disclosure of geographical areas [line items]      
Average number of employees at full time equivalent basis | eMPLOYEE 741 722 692
Total income € 811.0 € 758.0 € 693.0
Total assets 59,615.0 50,572.0 46,066.0
Result before taxation 249.0 510.0 286.0
Taxation 52.0 131.0 81.0
Tax paid € 70.0 € 101.0 € 58.0
Switzerland      
Disclosure of geographical areas [line items]      
Average number of employees at full time equivalent basis | eMPLOYEE 300 292 277
Total income € 228.0 € 248.0 € 290.0
Total assets 9,086.0 8,501.0 9,513.0
Result before taxation 104.0 137.0 182.0
Taxation 16.0 19.0 25.0
Tax paid € 29.0 € 52.0 € 45.0
France      
Disclosure of geographical areas [line items]      
Average number of employees at full time equivalent basis | eMPLOYEE 194 194 600
Total income € 214.0 € 221.0 € 557.0
Total assets 7,928.0 8,458.0 9,086.0
Result before taxation (23.0) 91.0 228.0
Taxation (3.0) 25.0 60.0
Tax paid 9.0 7.0 22.0
Public subsidies amount received € 0.1 € 0.2 € 0.1
Ireland      
Disclosure of geographical areas [line items]      
Average number of employees at full time equivalent basis | eMPLOYEE 119 82 72
Total income € 135.0 € 83.0 € 66.0
Total assets 3,593.0 3,907.0 2,773.0
Result before taxation 102.0 71.0 28.0
Taxation 15.0 9.0 3.0
Tax paid € 12.0 € 8.0 € 6.0
Czech Republic      
Disclosure of geographical areas [line items]      
Average number of employees at full time equivalent basis | eMPLOYEE 122 134 137
Total income € 77.0 € 76.0 € 78.0
Total assets 3,382.0 3,191.0 3,192.0
Result before taxation 37.0 33.0 38.0
Taxation 8.0 6.0 6.0
Tax paid € 4.0 € 10.0 € 13.0
Hungary      
Disclosure of geographical areas [line items]      
Average number of employees at full time equivalent basis | eMPLOYEE 128 127 120
Total income € 63.0 € 85.0 € 82.0
Total assets 2,179.0 1,893.0 1,993.0
Result before taxation 6.0 35.0 38.0
Taxation 3.0 7.0 5.0
Tax paid € 9.0 € 9.0 € 2.0
Russia      
Disclosure of geographical areas [line items]      
Average number of employees at full time equivalent basis | eMPLOYEE 236 259 272
Total income € 139.0 € 136.0 € 246.0
Total assets 764.0 925.0 2,783.0
Result before taxation 99.0 151.0 128.0
Taxation 19.0 31.0 9.0
Tax paid € 21.0 € 20.0 € 21.0
Slovakia      
Disclosure of geographical areas [line items]      
Average number of employees at full time equivalent basis | eMPLOYEE 1,489 1,347 1,129
Total income € 22.0 € 20.0 € 15.0
Total assets 612.0 618.0 391.0
Result before taxation 8.0 11.0 (1.0)
Taxation 3.0 2.0 1.0
Tax paid € 4.0 € 2.0 € 0.0
Portugal      
Disclosure of geographical areas [line items]      
Average number of employees at full time equivalent basis | eMPLOYEE 11 10 11
Total income € 23.0 € 17.0 € 15.0
Total assets 815.0 620.0 689.0
Result before taxation 18.0 12.0 9.0
Taxation 4.0 3.0 3.0
Tax paid € 4.0 € 2.0 € 2.0
Ukraine      
Disclosure of geographical areas [line items]      
Average number of employees at full time equivalent basis | eMPLOYEE 92 91 91
Total income € 45.0 € 53.0 € 45.0
Total assets 651.0 590.0 385.0
Result before taxation 29.0 44.0 9.0
Taxation 14.0 22.0 2.0
Tax paid € 25.0 € 7.0 € 2.0
Bulgaria      
Disclosure of geographical areas [line items]      
Average number of employees at full time equivalent basis | eMPLOYEE 64 61 60
Total income € 27.0 € 23.0 € 15.0
Total assets 570.0 530.0 436.0
Result before taxation 13.0 11.0 1.0
Taxation 2.0 1.0 0.0
Tax paid € 2.0 € 1.0 € 0.0
Austria      
Disclosure of geographical areas [line items]      
Average number of employees at full time equivalent basis | eMPLOYEE 20 17 17
Total income € 10.0 € 9.0 € 19.0
Total assets 394.0 383.0 261.0
Result before taxation (2.0) (4.0) 9.0
Taxation 0.0 (1.0) 2.0
Tax paid € 0.0 € 1.0 € 3.0
Australia      
Disclosure of geographical areas [line items]      
Average number of employees at full time equivalent basis | eMPLOYEE 1,994 1,820 1,556
Total income € 994.0 € 1,033.0 € 948.0
Total assets 53,895.0 52,734.0 52,728.0
Result before taxation 460.0 572.0 557.0
Taxation 142.0 174.0 172.0
Tax paid € 195.0 € 185.0 € 135.0
USA      
Disclosure of geographical areas [line items]      
Average number of employees at full time equivalent basis | eMPLOYEE 659 603 586
Total income € 1,277.0 € 1,124.0 € 892.0
Total assets 65,197.0 66,143.0 65,024.0
Result before taxation 759.0 654.0 413.0
Taxation 195.0 185.0 115.0
Tax paid € 175.0 € 183.0 € 135.0
Singapore      
Disclosure of geographical areas [line items]      
Average number of employees at full time equivalent basis | eMPLOYEE 572 576 565
Total income € 474.0 € 354.0 € 354.0
Total assets 34,593.0 26,816.0 25,701.0
Result before taxation 333.0 172.0 105.0
Taxation 44.0 24.0 14.0
Tax paid € 24.0 € 13.0 € 21.0
Japan      
Disclosure of geographical areas [line items]      
Average number of employees at full time equivalent basis | eMPLOYEE 32 32 31
Total income € 42.0 € 40.0 € 30.0
Total assets 9,570.0 14,267.0 5,128.0
Result before taxation 25.0 17.0 20.0
Taxation 5.0 7.0 7.0
Tax paid € 4.0 € 10.0 € (1.0)
South Korea      
Disclosure of geographical areas [line items]      
Average number of employees at full time equivalent basis | eMPLOYEE 86 86 78
Total income € 86.0 € 92.0 € 86.0
Total assets 8,050.0 6,167.0 7,989.0
Result before taxation 32.0 39.0 47.0
Taxation 7.0 9.0 12.0
Tax paid € 7.0 € 24.0 € 7.0
Hong Kong      
Disclosure of geographical areas [line items]      
Average number of employees at full time equivalent basis | eMPLOYEE 100 104 103
Total income € 76.0 € 101.0 € 82.0
Total assets 3,512.0 4,378.0 4,343.0
Result before taxation 24.0 (18.0) (33.0)
Taxation 4.0 (2.0) (5.0)
Tax paid € 0.0 € 0.0 € 0.0
Taiwan      
Disclosure of geographical areas [line items]      
Average number of employees at full time equivalent basis | eMPLOYEE 37 37 35
Total income € 27.0 € 39.0 € 33.0
Total assets 3,507.0 2,597.0 3,578.0
Result before taxation 4.0 0.0 (16.0)
Taxation 1.0 1.0 (5.0)
Tax paid € 3.0 € 0.0 € 4.0
China      
Disclosure of geographical areas [line items]      
Average number of employees at full time equivalent basis | eMPLOYEE 78 78 76
Total income € 29.0 € 18.0 € 30.0
Total assets 1,935.0 998.0 1,181.0
Result before taxation (5.0) (12.0) 4.0
Taxation (1.0) 2.0 5.0
Tax paid € 0.0 € (9.0) € 13.0
Philippines      
Disclosure of geographical areas [line items]      
Average number of employees at full time equivalent basis | eMPLOYEE 5,290 4,079 3,098
Total income € 16.0 € 10.0 € 10.0
Total assets 477.0 403.0 381.0
Result before taxation 14.0 1.0 (39.0)
Taxation 3.0 2.0 8.0
Tax paid € 3.0 € 2.0 € 2.0
United Arab Emirates      
Disclosure of geographical areas [line items]      
Average number of employees at full time equivalent basis | eMPLOYEE 12 11 10
Total income € 0.0 € (2.0) € (1.0)
Total assets 1.0 1.0 1.0
Result before taxation 0.0 (3.0) (1.0)
Taxation 0.0 0.0 0.0
Tax paid € 0.0 € 0.0 € 0.0
Sri Lanka      
Disclosure of geographical areas [line items]      
Average number of employees at full time equivalent basis | eMPLOYEE 5 4 4
Total income € 0.0 € 0.0 € 0.0
Total assets 0.0 0.0 0.0
Result before taxation 0.0 0.0 0.0
Taxation 0.0 0.0 0.0
Tax paid € 0.0 € 0.0 € 0.0
Brazil      
Disclosure of geographical areas [line items]      
Average number of employees at full time equivalent basis | eMPLOYEE 0 2 30
Total income € 4.0 € 18.0 € 17.0
Total assets 63.0 73.0 57.0
Result before taxation 3.0 17.0 9.0
Taxation 25.0 0.0 1.0
Tax paid € 1.0 € 4.0 € 5.0
Mexico      
Disclosure of geographical areas [line items]      
Average number of employees at full time equivalent basis | eMPLOYEE 0 0 6
Total income € 0.0 € 0.0 € 0.0
Total assets 0.0 0.0 1.0
Result before taxation 0.0 0.0 (2.0)
Taxation 0.0 0.0 0.0
Tax paid € 0.0 € 0.0
Canada      
Disclosure of geographical areas [line items]      
Average number of employees at full time equivalent basis | eMPLOYEE 0 0
Total income € 0.0 € 0.0
Total assets 0.0 0.0
Result before taxation 0.0 0.0
Taxation 0.0 0.0
Tax paid € 0.0 € 0.0
Macau      
Disclosure of geographical areas [line items]      
Average number of employees at full time equivalent basis | eMPLOYEE 0
Total income € 0.0
Total assets 0.0
Result before taxation 0.0
Taxation 0.0
Tax paid € 0.0
Indonesia      
Disclosure of geographical areas [line items]      
Average number of employees at full time equivalent basis | eMPLOYEE 0
Total income € 0.0
Total assets 0.0
Result before taxation 0.0
Taxation 0.0
Tax paid € 0.0
Malaysia      
Disclosure of geographical areas [line items]      
Average number of employees at full time equivalent basis | eMPLOYEE 0
Total income € 0.0
Total assets 1.0
Result before taxation 0.0
Taxation 0.0
Tax paid € 0.0
Mauritius      
Disclosure of geographical areas [line items]      
Average number of employees at full time equivalent basis | eMPLOYEE 0
Total income € 0.0
Total assets 0.0
Result before taxation 0.0
Taxation 0.0
Tax paid € 0.0