
24
Income statement per segment
Retail
Revenue from the retail activities declined by 1,7% to EUR
8.165 million. The retail activities accounted for 81,2% of the
consolidated revenue in financial year 2021/22.
The food retail revenue in Belgium, France and Luxembourg
reported significant volume gains (offline and online) in the
food stores in the financial year 2020/21 as a result of the
COVID-19 health crisis. In the financial year 2021/22 however,
the food retail revenue was marked by declining volumes in
food stores due to the combination of the easing of COVID-19
restrictions and a competitive market environment in terms
of both price and promotions. Notwithstanding this revenue
decrease, the market share of Colruyt Lowest Prices, OKay and
Spar in Belgium grew to 30,8% (30,6% in 2020/21).
In addition, the food retail revenue was impacted negatively
by the discontinuation of the non-food sales through the
Collishop website (as of October 2020) and positively by the full
consolidation of Roelandt Group (as of January 2022).
Revenue of Colruyt Lowest Prices in Belgium and Luxembourg
declined by 3,0%. The revenue performance was primarily
impacted by the competitive market environment. The last
months of the financial year 2021/22 were mainly marked by
price increases which Colruyt Lowest Prices tries to limit as
much as possible for the consumer, the consumer’s financial
situation being something that Colruyt Lowest Prices feels very
strongly about. Colruyt Lowest Prices therefore continues to
consistently implement its lowest prices strategy and delivers
on its brand promise day aer day.
In the financial year 2021/22, investments in the modernisation
of 17 existing stores continued and a new Colruyt store in
Luxembourg and a second Colruyt Professional store in
Drogenbos were opened.
OKay, Bio-Planet and Cru reported an aggregate revenue decline
of 8,6%.
OKay opened five new stores in 2021/22, including one in Ghent
with a new innovative store concept that allows customers
to shop for groceries 24/7 (OKay Direct). Several stores were
renovated this financial year, as in previous years. OKay
continues to invest in convenience and in high-quality and
fresh products.
For twenty years already, Bio-Planet has been a pioneer in
sustainability with a large range of organic and eco-friendly
products and healthy food. Bio-Planet wants to make conscious
consumption more accessible and continues to focus on
Belgian and local connections.
For the Cru multi-experience markets in Overijse, Ghent and
Antwerp, artisan products and customer experience, combined
with crasmanship, remain at the forefront while they pursue
their efforts to improve operational efficiency.
The revenue of Colruyt in France rose by 4,5%. Excluding fuels,
Colruyt’s revenue in France declined by 2,4%. Last financial year,
the revenue was positively impacted by the COVID-19 crisis,
especially in the second half of the year.
Three stores were divested near Paris and four new stores were
opened in the last quarter of 2021/22. Colruyt Prix Qualité is a
clearly laid-out neighbourhood supermarket, where customers
can find everything they need for their daily and weekly shop.
Colruyt Group continues to invest in its French retail activities,
inter alia by renewing existing stores and doubling the logistical
capacity in the years ahead.
The non-food retail revenue increased by 33,8% compared
to last year. In the financial year 2020/21, revenue was
adversely impacted by the government-enforced store closures.
In 2021/22, revenue was positively impacted by the full
consolidation of The Fashion Society as from August 2020 and
the acquisition of JIMS at the end of April 2021.
The combined store revenue of Dreamland, Dreambaby and
Bike Republic improved by 7,2%.
Bike Republic’s store estate grew from 15 to 21 stores.
The Fashion Society, the holding that includes the fashion
retail chains ZEB, PointCarré and The Fashion Store, is fully
consolidated as of August 2020. The multi-brand chain
comprises 124 stores in Belgium, Luxembourg and France.
In April 2021, Colruyt Group acquired 100% of the shares of the
Belgian fitness chain JIMS. In addition to 27 traditional fitness
centres and the possibility to attend group exercise classes,
JIMS also provides digital coaching.
Colruyt Group continues to invest in and innovate its online
store concepts and digital applications.
Colruyt Group’s online sales amounted to 8% of the retail
revenue, excluding fuels, in 2021/22. Colruyt Group’s online
revenue is primarily generated by Collect&Go. As a shopping
service, Collect&Go is the market leader in the Belgian online
food market and continued once again this year to show
growth. The new e-commerce distribution centre for Collect&Go
in Londerzeel has been operational since September 2021 and
is four times the size of the previous facility. This will further
support growth in the years ahead.
Colruyt Group is launching a home delivery service via
Collect&Go, with orders being delivered by its own employees in
Brussels and Antwerp. Every week, 500 orders will be delivered
from the e-commerce distribution centre in Londerzeel. The
home delivery concept launched in May 2020, with groceries
being delivered through a network of neighbours, is also being
rolled out further. By combining these two services, Collect&Go
is able to make home deliveries faster and to serve more
customers.
In July 2021, Colruyt Group increased its stake in the online
pharmacy specialist Newpharma (accounted for using the
equity method) to 61%. With this investment, the group aims
at stimulating the consumer with a proactive approach to
health. At the same time, it allows the group to further develop
its leadership in online retail, with a focus on a multi-channel
approach.
In February 2022, Colruyt Group acquired a stake in Smartmat
NV, a company specialised in meal boxes under the brands
Foodbag and 15gram. This has led the group to further expand
its customer-oriented offer in the Belgian online food market.
Innovation and sustainability remain the common threads
running through all Colruyt Group’s activities.
Colruyt Group is a reference point for sustainable
entrepreneurship and a source of inspiration for conscious
consumption. Colruyt Group works towards this objective step
by step, through a wide array of initiatives and partnerships.
For example, there are more than 150 projects with which the
group wants to make a positive difference both socially and
ecologically, always with long-term results in mind.
In March 2021, Colruyt Group introduced the Eco-score. The
Eco-score indicates a product’s environmental footprint
and complements the Nutri-Score, with the aim of inspiring
the consumer to consume consciously, in terms of both
environment and health. In October 2021, Colruyt Group won
the Mercurius award with the Eco-score, an award granted by
the trade federation Comeos to reward innovation.
In terms of vertical integration, the group opened the new
production site Fine Food Salads in Halle and acquired 100%
INTRO
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Word from the Chairman • Continuity • Who are we? • Our vision on sustainability • Management report • Key figures