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Trade and other receivables - Provision matrix (Details) - EUR (€) € in Millions | Dec. 31, 2019 | Dec. 31, 2018
--- | --- | ---
Trade and other receivables |  |
Trade and other receivables | € 12,873 | € 14,101
Expected loss | 20.10% | 18.30%
Gross carrying amount |  |
Trade and other receivables |  |
Trade and other receivables | € 16,119 | € 17,251
Accumulated impairment |  |
Trade and other receivables |  |
Trade and other receivables | (3,246) | (3,150)
Eni gas e luce customers |  |
Trade and other receivables |  |
Trade and other receivables | € 1,439 | € 1,517
Expected loss | 31.60% | 36.10%
Eni gas e luce customers | Not-past due |  |
Trade and other receivables |  |
Trade and other receivables | € 1,144 | € 1,211
Expected loss | 1.40% | 1.60%
Eni gas e luce customers | from 0 to 3 months |  |
Trade and other receivables |  |
Trade and other receivables | € 110 | € 76
Expected loss | 19.70% | 19.10%
Eni gas e luce customers | from 3 to 6 months |  |
Trade and other receivables |  |
Trade and other receivables | € 39 | € 30
Expected loss | 40.00% | 37.50%
Eni gas e luce customers | from 6 to 12 months |  |
Trade and other receivables |  |
Trade and other receivables | € 53 | € 39
Expected loss | 48.00% | 58.90%
Eni gas e luce customers | over 12 months |  |
Trade and other receivables |  |
Trade and other receivables | € 93 | € 161
Expected loss | 85.50% | 82.20%
Eni gas e luce customers | Gross carrying amount |  |
Trade and other receivables |  |
Trade and other receivables | € 2,105 | € 2,374
Eni gas e luce customers | Gross carrying amount | Not-past due |  |
Trade and other receivables |  |
Trade and other receivables | 1,160 | 1,231
Eni gas e luce customers | Gross carrying amount | from 0 to 3 months |  |
Trade and other receivables |  |
Trade and other receivables | 137 | 94
Eni gas e luce customers | Gross carrying amount | from 3 to 6 months |  |
Trade and other receivables |  |
Trade and other receivables | 65 | 48
Eni gas e luce customers | Gross carrying amount | from 6 to 12 months |  |
Trade and other receivables |  |
Trade and other receivables | 102 | 95
Eni gas e luce customers | Gross carrying amount | over 12 months |  |
Trade and other receivables |  |
Trade and other receivables | 641 | 906
Eni gas e luce customers | Accumulated impairment |  |
Trade and other receivables |  |
Trade and other receivables | (666) | (857)
Eni gas e luce customers | Accumulated impairment | Not-past due |  |
Trade and other receivables |  |
Trade and other receivables | (16) | (20)
Eni gas e luce customers | Accumulated impairment | from 0 to 3 months |  |
Trade and other receivables |  |
Trade and other receivables | (27) | (18)
Eni gas e luce customers | Accumulated impairment | from 3 to 6 months |  |
Trade and other receivables |  |
Trade and other receivables | (26) | (18)
Eni gas e luce customers | Accumulated impairment | from 6 to 12 months |  |
Trade and other receivables |  |
Trade and other receivables | (49) | (56)
Eni gas e luce customers | Accumulated impairment | over 12 months |  |
Trade and other receivables |  |
Trade and other receivables | (548) | (745)
Eni gas e luce customers | Retail customer | Gross carrying amount |  |
Trade and other receivables |  |
Trade and other receivables | 1,618 | 1,276
Eni gas e luce customers | Retail customer | Gross carrying amount | Not-past due |  |
Trade and other receivables |  |
Trade and other receivables | 991 | 575
Eni gas e luce customers | Retail customer | Gross carrying amount | from 0 to 3 months |  |
Trade and other receivables |  |
Trade and other receivables | 105 | 49
Eni gas e luce customers | Retail customer | Gross carrying amount | from 3 to 6 months |  |
Trade and other receivables |  |
Trade and other receivables | 60 | 34
Eni gas e luce customers | Retail customer | Gross carrying amount | from 6 to 12 months |  |
Trade and other receivables |  |
Trade and other receivables | 86 | 64
Eni gas e luce customers | Retail customer | Gross carrying amount | over 12 months |  |
Trade and other receivables |  |
Trade and other receivables | 376 | 554
Eni gas e luce customers | Middle customer | Gross carrying amount |  |
Trade and other receivables |  |
Trade and other receivables | 403 | 883
Eni gas e luce customers | Middle customer | Gross carrying amount | Not-past due |  |
Trade and other receivables |  |
Trade and other receivables | 93 | 449
Eni gas e luce customers | Middle customer | Gross carrying amount | from 0 to 3 months |  |
Trade and other receivables |  |
Trade and other receivables | 29 | 43
Eni gas e luce customers | Middle customer | Gross carrying amount | from 3 to 6 months |  |
Trade and other receivables |  |
Trade and other receivables | 4 | 13
Eni gas e luce customers | Middle customer | Gross carrying amount | from 6 to 12 months |  |
Trade and other receivables |  |
Trade and other receivables | 14 | 29
Eni gas e luce customers | Middle customer | Gross carrying amount | over 12 months |  |
Trade and other receivables |  |
Trade and other receivables | 263 | 349
Eni gas e luce customers | Other customers | Gross carrying amount |  |
Trade and other receivables |  |
Trade and other receivables | 84 | 215
Eni gas e luce customers | Other customers | Gross carrying amount | Not-past due |  |
Trade and other receivables |  |
Trade and other receivables | 76 | 207
Eni gas e luce customers | Other customers | Gross carrying amount | from 0 to 3 months |  |
Trade and other receivables |  |
Trade and other receivables | 3 | 2
Eni gas e luce customers | Other customers | Gross carrying amount | from 3 to 6 months |  |
Trade and other receivables |  |
Trade and other receivables | 1 | 1
Eni gas e luce customers | Other customers | Gross carrying amount | from 6 to 12 months |  |
Trade and other receivables |  |
Trade and other receivables | 2 | 2
Eni gas e luce customers | Other customers | Gross carrying amount | over 12 months |  |
Trade and other receivables |  |
Trade and other receivables | € 2 | € 3

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- Definition The rate of expected credit losses, calculated as percentage of the gross carrying amount. Expected credit losses are the weighted average of credit losses with the respective risks of a default occurring as the weights. + References Reference 1: http://www.xbrl.org/2003/role/exampleRef -Name IFRS -Number 7 -IssueDate 2019-01-01 -Paragraph IG20D -URI http://eifrs.ifrs.org/eifrs/xifrs-link?type=IFRS&num=7&code=ifrs-tx-2019-en-r&anchor=para_IG20D&doctype=Implementation%20Guidance -URIDate 2019-03-27 Reference 2: http://www.xbrl.org/2003/role/exampleRef -Name IFRS -Number 7 -IssueDate 2019-01-01 -Paragraph 35N -URI http://eifrs.ifrs.org/eifrs/xifrs-link?type=IFRS&num=7&code=ifrs-tx-2019-en-r&anchor=para_35N&doctype=Standard -URIDate 2019-03-27 + Details
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