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Trade and other receivables - Provision matrix (Details) - EUR (€) € in Millions | Dec. 31, 2020 | Dec. 31, 2019
--- | --- | ---
Trade and other receivables |  |
Trade and other receivables | € 10,926 | € 12,873
Expected loss | 22.40% | 20.10%
Gross carrying amount |  |
Trade and other receivables |  |
Trade and other receivables | € 14,083 | € 16,119
Accumulated impairment |  |
Trade and other receivables |  |
Trade and other receivables | (3,157) | (3,246)
Eni gas e luce customers |  |
Trade and other receivables |  |
Trade and other receivables | € 1,527 | € 1,439
Expected loss | 29.70% | 31.60%
Eni gas e luce customers | Not-past due |  |
Trade and other receivables |  |
Trade and other receivables | € 1,245 | € 1,144
Expected loss | 3.60% | 1.40%
Eni gas e luce customers | from 0 to 3 months |  |
Trade and other receivables |  |
Trade and other receivables | € 98 | € 110
Expected loss | 19.00% | 19.70%
Eni gas e luce customers | from 3 to 6 months |  |
Trade and other receivables |  |
Trade and other receivables | € 31 | € 39
Expected loss | 41.50% | 40.00%
Eni gas e luce customers | from 6 to 12 months |  |
Trade and other receivables |  |
Trade and other receivables | € 53 | € 53
Expected loss | 51.80% | 48.00%
Eni gas e luce customers | Over 12 months |  |
Trade and other receivables |  |
Trade and other receivables | € 100 | € 93
Expected loss | 83.30% | 85.50%
Eni gas e luce customers | Gross carrying amount |  |
Trade and other receivables |  |
Trade and other receivables | € 2,173 | € 2,105
Eni gas e luce customers | Gross carrying amount | Not-past due |  |
Trade and other receivables |  |
Trade and other receivables | 1,291 | 1,160
Eni gas e luce customers | Gross carrying amount | from 0 to 3 months |  |
Trade and other receivables |  |
Trade and other receivables | 121 | 137
Eni gas e luce customers | Gross carrying amount | from 3 to 6 months |  |
Trade and other receivables |  |
Trade and other receivables | 53 | 65
Eni gas e luce customers | Gross carrying amount | from 6 to 12 months |  |
Trade and other receivables |  |
Trade and other receivables | 110 | 102
Eni gas e luce customers | Gross carrying amount | Over 12 months |  |
Trade and other receivables |  |
Trade and other receivables | 598 | 641
Eni gas e luce customers | Accumulated impairment |  |
Trade and other receivables |  |
Trade and other receivables | (646) | (666)
Eni gas e luce customers | Accumulated impairment | Not-past due |  |
Trade and other receivables |  |
Trade and other receivables | (46) | (16)
Eni gas e luce customers | Accumulated impairment | from 0 to 3 months |  |
Trade and other receivables |  |
Trade and other receivables | (23) | (27)
Eni gas e luce customers | Accumulated impairment | from 3 to 6 months |  |
Trade and other receivables |  |
Trade and other receivables | (22) | (26)
Eni gas e luce customers | Accumulated impairment | from 6 to 12 months |  |
Trade and other receivables |  |
Trade and other receivables | (57) | (49)
Eni gas e luce customers | Accumulated impairment | Over 12 months |  |
Trade and other receivables |  |
Trade and other receivables | (498) | (548)
Eni gas e luce customers | Retail customer | Gross carrying amount |  |
Trade and other receivables |  |
Trade and other receivables | 1,778 | 1,618
Eni gas e luce customers | Retail customer | Gross carrying amount | Not-past due |  |
Trade and other receivables |  |
Trade and other receivables | 1,155 | 991
Eni gas e luce customers | Retail customer | Gross carrying amount | from 0 to 3 months |  |
Trade and other receivables |  |
Trade and other receivables | 105 | 105
Eni gas e luce customers | Retail customer | Gross carrying amount | from 3 to 6 months |  |
Trade and other receivables |  |
Trade and other receivables | 50 | 60
Eni gas e luce customers | Retail customer | Gross carrying amount | from 6 to 12 months |  |
Trade and other receivables |  |
Trade and other receivables | 102 | 86
Eni gas e luce customers | Retail customer | Gross carrying amount | Over 12 months |  |
Trade and other receivables |  |
Trade and other receivables | 366 | 376
Eni gas e luce customers | Middle customer | Gross carrying amount |  |
Trade and other receivables |  |
Trade and other receivables | 334 | 403
Eni gas e luce customers | Middle customer | Gross carrying amount | Not-past due |  |
Trade and other receivables |  |
Trade and other receivables | 75 | 93
Eni gas e luce customers | Middle customer | Gross carrying amount | from 0 to 3 months |  |
Trade and other receivables |  |
Trade and other receivables | 16 | 29
Eni gas e luce customers | Middle customer | Gross carrying amount | from 3 to 6 months |  |
Trade and other receivables |  |
Trade and other receivables | 3 | 4
Eni gas e luce customers | Middle customer | Gross carrying amount | from 6 to 12 months |  |
Trade and other receivables |  |
Trade and other receivables | 8 | 14
Eni gas e luce customers | Middle customer | Gross carrying amount | Over 12 months |  |
Trade and other receivables |  |
Trade and other receivables | 232 | 263
Eni gas e luce customers | Other customers | Gross carrying amount |  |
Trade and other receivables |  |
Trade and other receivables | 61 | 84
Eni gas e luce customers | Other customers | Gross carrying amount | Not-past due |  |
Trade and other receivables |  |
Trade and other receivables | € 61 | 76
Eni gas e luce customers | Other customers | Gross carrying amount | from 0 to 3 months |  |
Trade and other receivables |  |
Trade and other receivables |  | 3
Eni gas e luce customers | Other customers | Gross carrying amount | from 3 to 6 months |  |
Trade and other receivables |  |
Trade and other receivables |  | 1
Eni gas e luce customers | Other customers | Gross carrying amount | from 6 to 12 months |  |
Trade and other receivables |  |
Trade and other receivables |  | 2
Eni gas e luce customers | Other customers | Gross carrying amount | Over 12 months |  |
Trade and other receivables |  |
Trade and other receivables |  | € 2

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- Definition The rate of expected credit losses, calculated as percentage of the gross carrying amount. Expected credit losses are the weighted average of credit losses with the respective risks of a default occurring as the weights. + References Reference 1: http://www.xbrl.org/2003/role/exampleRef -Name IFRS -Number 7 -IssueDate 2020-01-01 -Paragraph IG20D -URI http://eifrs.ifrs.org/eifrs/xifrs-link?type=IFRS&num=7&code=ifrs-tx-2020-en-r&anchor=para_IG20D&doctype=Implementation%20Guidance -URIDate 2020-01-01 Reference 2: http://www.xbrl.org/2003/role/exampleRef -Name IFRS -Number 7 -IssueDate 2020-01-01 -Paragraph 35N -URI http://eifrs.ifrs.org/eifrs/xifrs-link?type=IFRS&num=7&code=ifrs-tx-2020-en-r&anchor=para_35N&doctype=Standard -URIDate 2020-01-01 + Details
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